Design analysis engineering planning installation operation maintenance management and services to telecommunications and network systems. Analysis design provisioning implementation - installation and tier 3 level fault isolation/resolution of statewide enterprise TDM / VOIP network consisting of 10 000 endpoints 8000 VOIP phones and all communications circuits and transport facilities MPLS T3 T1 E1 RTP H.323 amp SIP Trunks ATM FDDI SONET CES Carrier Ethernet to include VOIP - Avaya CM VOIP Media Servers and VOIP H.248 MGCP gateways SIP servers telephone switching and Dial Central Office CO systems including legacy TDM equipment 802.11 secure remote VPN hard/soft phones VOIP compression - conversion software VOIP endpoint soft/firmware file servers LINUX MS Servers . Maintain physical security and apply information security policies principles and practices in the delivery of system services. Implementation and maintenance of Nortel and Siemens telecom systems tier 2 Avaya AURA MAS MSS voice messaging servers and legacy voice messaging equipment Avaya IVR s CMS Sun Call Management Systems video teleconference VTC equip. IP amp TDM and facsimile servers. Design install and maintain complex high volume ACD/EAS Call/Contact Centers DCS/SS7 network configuration program vector algorithms in/outbound call flow AAR/ARS for client agencies. Integration of voice and data networks to include engineering installation network management and maintenance of WAN CAN LAN Servers L2-3 network switches Nortel Cisco routers CSU-DSU multiplexers inverse multiplexers transport facilities/associated equip and circuit provisioning. Utilize network analyzers and transport facilities test equipment to diagnose and maintain optimum efficiency of network. Perform system backups firmware updates and OS / application LINUX UNIX Microsoft and proprietary OS upgrades-patches. Proactively monitor network operations and provide tier 3 technical support to all internal client agency client user and vendor technical personnel. Develop recommend test and implement hard/software baseline configurations and modifications to telecom / network architecture. Develop documentation which includes test amp implementation plans cost analysis maintenance manuals SOP technical database - diagrams Visio cable plant records specification documents and feasibility studies. Develop training programs for technical user support personnel and end users. Supervise contracted and state government technical personnel. Plan schedule sets priorities and monitor status of personnel work assignments. Plan and coordinate services and service levels to ensure business requirements are being met. Develop cost proposals project plans and provide project management for network / telecom projects. Provide information systems policy planning to include short and long term goals and plans. Development and drafting of RFP RFI documentation. Interact with senior management to promote defend and explain programs policies and issues. Serve as the Contracting Officers Technical Representative COTR and Contract Administrator for equipment maintenance and service contracts.
Confidential
Network and Telecoms Group. Provided enterprise level design implementation and maintenance of large scale network systems including f WAN MAN LAN Servers switches routers CSU-DSU multiplexers inverse multiplexers and T1 T3 ATM FDDI SONET transport facilities/associated equip. and circuit provisioning. Utilize network analyzers and transport facilities test equipment to diagnose and maintain optimum efficiency of network. Perform system backups firmware updates and OS / application upgrades-patches. Proactively monitor network and provide tier 3 technical support and training to all internal client agency client user and vendor technical personnel. Test and evaluate new network hardware and software. VoIP/TDM voice and network systems for Avaya business partners and clients including Electronic Data Systems EDS - HP Computer Science Corporation CSC Black Box Networks Raytheon 60 000 VOIP endpoints DELL Ireland and Bank of America. Engineering installation maintenance and tier 3 support of enterprise voice network and transport facilities including VOIP media server and gateways telephone switching and Dial Central Office systems CO including AVAYA Definity G3xx PBXs EPNs IP-Port Networks VOIP - Avaya S8xxx media servers VOIP Gxxx media gateways voice messaging servers call management systems CMS video teleconferencing VTC equipment IP amp TDM . Maintains physical security and applies information security policies principles and practices in the delivery of systems administration services. Dial Central Office CO routing and fault isolation. Develop recommend test and implement new equipment configuration and modifications to telecoms network architecture. Carrier circuit design provisioning testing amp diagnostics. Tier 2 fault isolation procedures and maintenance of Nortel and Siemens telecom systems. Secure cross-platform interoperability with other critical systems within the complete contact center platform such as CTI IVR and quality monitoring amp design. Install and maintain complex high volume ACD/EAS Call Centers/Contact Centers DCS network configuration programming vector algorithms VDN in/outbound call flow AAR ARS and UDP . Telco networking technologies QSIG ISDN PRI/BRI SS7 H323 amp SIP trunking TCP/IP. Document telecom and network processes procedures. Draft and maintain cable plant records technical diagrams Visio technical databases and SOP manuals. Draft and manage budgetary requirements and provide project management for telecoms projects. Plan and coordinate services and service levels to ensure business requirements are met. Telecommunications policy planning development and draft RFP documentation.
Confidential
Telecommunications Specialist
Design installation and maintenance of enterprise network and telecommunication systems. Engineering planning deployment tier 3 level maintenance and disaster recovery planning of statewide enterprise WAN/MAN/LAN Servers switches routers CSU-DSU multiplexers inverse multiplexers and T1 T3 H323 VOIP trunking SIP Trunks ATM FDDI SONET facilities/associated equipment and circuit provisioning. Utilize network analyzers and transport facilities test equipment to diagnose and maintain optimum efficiency of network. Perform system backups firmware updates and OS / application upgrades-patches. Proactively monitor network and provide tier 3 technical support to all internal client agency client user and vendor technical personnel. VOIP amp TDM voice network telephone switching amp Dial Central Office systems CO including 10 000 VOIP and TDM phones and all transport facilities T3 T1 ATM Sonet FDDI H323 VOIP tunking SIP trunking to include Avaya S8700 S8710 S8720 R3.1 8500 8300 Media Servers Multi-vantage Avaya Definity G3x 46 state wide networked VOIP Port Network PBX/EPN nodes VOIP - G700 G650 G350 Media Gateways VOIP endpoint soft/firmware file servers 802.11 WIFI VOIP handsets voice messaging servers Conversant IVR s CMS Ultra-Sparc Servers and video teleconferencing VTC equipment IP amp TDM . Develops recommends tests and implements new equipment configurations and modifications to telecoms network architecture. CO routing and fault isolation. Install and test Avaya Alpha-Beta soft/firmware hardware to provide recommendations to Bell Labs engineers and developers. Design install and maintain complex high volume ACD/EAS Call Centers/Contact Centers DCS network configuration programming vector algorithms inbound/outbound call flow AAR ARS and UDP for client agencies. Document telecom - network processes and procedures. Draft and maintain cable plant records technical diagrams Visio technical databases and SOP manuals. Provide project management and develop cost proposals and manage budgetary requirements for telecommunications / network projects. Provide information systems policy planning including short - long term goals and plans. Development of RFP RFI s. Serve as the Contracting Officer s Technical Representative COTR for assigned telecommunications contracts.
Confidential
Served as Chief Watch Officer managing overall operation of WAN/LAN telecoms systems. Managed USCG Emergency Communications Groups and Communications Stations Search and Rescue Communications Centers including operations Installation operation control and maintenance of cryptographic telecommunications/network devices EKMS Management STU-III DSN DMS SATCOM and LF/MF/HF/VHF/UHF Microwave and secure XMT/RCV equipment. Supervise day-to-day activities of subordinate USCG Petty Officers and civilian technical personnel. Supervised the handling control of CMS material issued in support of USCG mission objectives. Est. and maintain training plans for subordinate personnel. Provide counseling and semi-annual performance evaluations.
Confidential
Enterprise Customer Relationship Management Solutions. Manage and coordinate multi million dollar telecommunications - network projects at customer sites. Plan work to be accomplished by technical staff set and adjust short-term priorities and prepare schedules for work completion. Evaluate work performance of technical staff provide counseling instruction and resolve personnel conflicts. Conduct pre-installation site evaluations for adequate infrastructure planning coordination and execution of tasks and requirements relating to the operation and maintenance of telephone switching systems networks and network management systems Coordinated interactions between the customer systems engineering field process engineering field service engineering manufacturing logistics and 3rd party vendors. Responsible for timely escalation of installation issues to the appropriate organization in headquarters. Produce quality technical specifications and supporting documentation that provide both the customer and the company with a clear and common understanding of the system to be implemented.
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