Information Technology Specialist II Resume Profile New York - Hire IT People

Experience:

Confidential

Information Technology Specialist II, SG-18

Responsibilities:

Troubleshoot hardware, software, and connectivity issues at advanced technological levels.
Help Desk support to over 5,000 statewide employees.
Troubleshoot and support of CVEU, TraCS, and Mugshot, and other law enforcement specific software.
Review, analyze and evaluate new and existing technologies and their impact on NYSP systems.
Provide needs analysis and implement findings through procuring necessary hardware and software.
Thorough documentation of problem resolution and inclusion of results into call tracking systems.
Provide user training for all levels of State Police staff.

Confidential

Service Technician

Responsibilities:

Troubleshoot hardware, software, and connectivity issues at advanced technological levels.
Review, analyze and evaluate new and existing technologies and their impact on NYSP systems.
Provide needs analysis and implement findings through procuring necessary hardware and software.
Provide user training for all levels of State Police staff.

Confidential

Adjunct Instructor

Responsibilities:

Independent Contractor

Responsibilities:

Responsible for multiple clients, providing specialized Information Technology services.
Installation of peripherals, servers, CAT5 wiring, and desktops.
Documentation and presentation as necessary.

Confidential

Systems Engineer/Team Leader

Responsibilities:

Responsible for networking consulting services to ATEC's business accounts.
Installation of peripherals, external and internal devices, server builds and PC Software loads at client sites.
Troubleshooting and repair of server based networks and workstations for various ATEC clients.
Documentation of client networks, and various brochures for ATEC.
Systems presentation and instruction at various client sites and to all levels of client staff.
Helpdesk support as needed.
Novell, Windows Server, and Citrix server support and network integration.