Computer Operator Us
WORK HISTORY
11/ 2011- 6/ 2012 SERVICE ADVISOR
Assist customers to provide solutions for automotive issues and maintenance needs. Guide customers through the service process to ensure the correct most cost effective solution. Job responsibilities include: setting up appointments, greeting customers on arrival, working with technicians to fulfill customer current and future needs, explaining issues and getting approvals for recommended service.
5/ 2005- 6/ 2011 SERVICE ADVISOR formerly SATURN OF RICHMOND
Assist customers to provide solutions for automotive issues and maintenance needs. Guide customers through the service process to ensure the correct most cost effective solution. Job responsibilities include: setting up appointments, greeting customers on arrival, working with technicians to fulfill customer current and future needs, explaining issues and getting approvals for recommended service.
July 1999- 2005 EQUITY / OPTION TRADING (Self-employed)
Monitor the stock market daily using technical/fundamental analysis to locate trading opportunities.
1994- July 1999 CUSTOMER SERVICE AND DISTRIBUTION- PHILIP MORRIS
Responsible for the maintenance of an accurate forecast for two VMR customers- Mclane and Food Lion. Assist in the daily replenishment process for both customers when needed. Provide advice and assistance to meet short term business requirements of VMR customers. During Genesis project, worked on-site with the Mclane Co. for 1 1/2 years as part of VMR development. After VMR rollout, established profiles for each Mclane location to maximize turns using Manugistics software. Monitoring of this process was on-going.
1985- 1994 APPLICATION CO-ORDINATOR, APP. SPECIALIST, PROGRAMMER
Responsible for day to day job scheduling of PMUSA applications in a batch environment. Developed technical skills used in troubleshooting and resolving application problems. Developed skills in prioritizing, monitoring, and organizing workload during periods of heavy volume.
1982- 1985 COMPUTER OPERATOR,
Responsible for day to day operation of mainframe computer hardware (printers, tape drives, disk drives). Developed technical skills used in troubleshooting and resolving hardware problems.
1980- 1981 REAL ESTATE SALESMAN
- RICHMOND, Va.
Sold and leased new homes from a builder’s inventory.
EDUCATION
B.S. BUSINESS ADMINISTRATION (Major Concentration- Financial Management)
