TECHNICAL ANALYST US

PROFESSIONAL

SUMMARY Several years of OS/DOS professional programming experience with a strong financial institution background and extensive knowledge in application software. A results-oriented team player with strong analytical and problem solving skills effective in meeting customer needs.

HARDWARE IBM 370/390 and OS Mainframe, NCR 8xxx/9xxx Series Mainframe.
SOFTWARE ISPF, TSO, Expediter, Easytrieve, File Aid, DYL280, WAAPSDUT, VSAM, JCL, VRX, CA-7, COBOLOS/390, COBOL II, ASSEMBLER, DB2, CICS, UNIX, SOME C, Lotus Notes, MS Windows, MS Word, and MS Access.

EXPERIENCE 2000 - 2012

TECHNICAL ANALYST (2000 - Present)

Install 3rd party software releases, managing team of 1 FTE and 3 offshore resources. Managing and directing other team members within group while performing other assign technical task. Worked with server groups responsible for installing WEB based Front-end and VB based front-end on Citrix server.
Work as a team player, perform problem solving task on a day to day basis which provide successful results for meeting client and/or user request.
Successfully increased revenue by approximately ¤ 8 million, with conversion of new client data.
Provide software support and development for internally generated software and customized third party software package. (Sungard)
Perform data conversions with data retrieved from various types of media.
Write up documentation for new and changed processes for JCL, Procedures, and both internal and customized source modules.
Perform on-call support for after-hours and weekends.

1998 – 2000

ASSOCIATE SYSTEM ENGINEER (1998 - 2000)

Provide software support for internally generated software programs and OEM software packages that have been adapted for American General on an IBM 370/390 mainframe system.
Troubleshooting and resolving problems identified by customers, developing new software programs and making enhancements to existing programs.
Perform on-call support for after hours and weekends.

1997 - 1998

SOFTWARE SUPPORT ANALYST (1997 - 1998)

Work contract position with IBM Corporation providing software support.
Troubleshooting and resolving both software and user issues for internal students and instructors.

1995 - 1997

STRATEGIC/TECHNICAL SUPPORT (1995 - 1997)

Provide technical support, troubleshooting and resolving both hardware and software issues/conflicts on Personal Computers.
Networking, installing and configuring software (proprietary, non-disclosure agreements involved). Work closely with end-users.
Very customer oriented, with excellent customer support skills.

SR. PROGRAMMER ANALYST (1980-1994)

Maintained and developed application software used to process approximately 20 Financial Institutions. On a day to day basis performed system analysis for complex mainframe applications.

Analyzed, designed, developed, coded and implemented various computer programs and system enhancements
Developed and presented system documentation and specifications for end-users and department teams for various regulator changes and client improvements.
Solid communication skills interacted with customers and customer support group providing technical support on software features.
Responsible for projects involving modifications to the input/output application software along with Billing, Reporting, and Statement Programs.
Successfully translated regulatory requirements into effective and efficient system enhancements.
Assisted management in setting project priorities and establishing deadlines.
Provided technical skills while troubleshooting application programs.
Performed software development and maintenance on all phases of system software, including utilizing and handling ATM items for processing and reporting.

Created interface programs to provide detail information reporting to internal and external auditors. Maintained Automated Clearing House application software and Secondary Market Mortgage Loan application software.

EDUCATION Electronic Data Processing Degree
PROFESSIONAL C Programming Certificate /DB2 Programming Certificate
DEVELOPMENT UNIX and Korn Shell Programming Certificate
CICS Certificate
PROJECT MANAGEMENT /CMM and Six Sigma Training

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