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Enterprise Content Management Administrator Ii Resume Profile

PROJECT MANAGEMENT/LEADERSHIP EXPERIENCES

Confidential

Enterprise Content Management Administrator II

  • This position is also listed under the IT Experience section
  • W/o specific leadership experiences noted

Confidential

Initiated and managed the DLS NT4 project that consisted of: updating several small visual basic and java based applications, the migration of a PDF repository to new hardware, the migration of an Informix database to new hardware, and the decommissioning of old Windows NT servers.

xPression 3.0 Upgrade

Managed the entire xPression Upgrade project from beginning to end. Gathered requirements, worked with vendor to finalize statement of work, created concept document for the BCBSAL portfolio review board's approval, synchronized internal technical staff and vendor resources through the migration, testing and upgrade of the xPression system, coordinated and managed weekly conference calls with EMC2 staff regarding consultant hours, open issues, and overall project status.

End of live of DLS

Negotiated the ownership of a critical correspondent application DLS , which saved BCBSAL approximately 262,000. Researched and identified a vendor's overcharge of 15,000 for support cost to BCBSAL.

Other

Currently, spearheading efforts to gather the requirements and financial data for future discussions regarding the implementation of an enterprise Customer Communication Management Program.

Confidential

Corporate LAN Technician

  • This position is also listed under the IT Experience section
  • W/o specific leadership experiences noted

Projects initiated and managed:

  • Customer Contact Achievement Program CAP
  • Coordinated and managed the setup, imaging, and rollout of all desktop computers at the BCBSAL Learning Development Center BlueU for the CAP project.
  • Health Management Move from 420 building to 450 building
  • Facilitated technicians in the move of 400 desktops, monitors, and printers. Used Excel to inventory, and label all technical equipment.

Other

  • Assisted in training newly hired technicians, demonstrated customer care helped with the transition into BCBSAL culture.
  • Developed a loaner laptop policy and implemented the same within Health Management.

Confidential

Office Manager

  • Managed financial accounts, aided management team in soliciting support of members
  • in the Northern Alabama Region.

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