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Assistant Team Lead Resume Profile

Objective Technical SKILLS
  • To obtain and secure a position that I can utilize my previous work and educational experience allowing room for growth
  • All Windows Operating Systems
  • Databases: Active Directory and other LDAP
  • Working with customers/employees to identify computer problems and advising on the solutions
  • Updating self-help documents so customers/employees can try to fix problems
  • Diagnosing and solving hardware/software faults
  • Logging customer/employee queries
  • Strong problem-solving, analytical and communication skills
Experience

ASSISTANT TEAM LEAD

Confidential

  • Monitor Helpdesk Queue
  • Respond to tickets regarding Bamboo Product Licensing
  • Answer phone calls to the Support Department
  • Troubleshoot top tier support issues, conduct root cause analysis
  • Document procedures in Ticket tracking application
  • Help customers realize the value of their SharePoint investment
  • Support evaluation phase
  • Review new technologies
  • Excellent customer service approach with people at all levels within the customer environment
  • Excellent verbal and written communication skills
  • Excellent administrative skills: organized, efficient, and versatile
  • Familiar with Microsoft Office Suite
  • Ability to work effectively as a team member
  • Strong knowledge of SharePoint Server MOSS 2007 / WSS 3.0 - SP 2010
  • IIS
  • SQL Server
  • Active Directory, DNS
  • Storage Technologies
  • Web Services and .NET framework
  • Windows Server
  • Excellent troubleshooting skills
  • Ability to learn new technologies and skills

DATA SECURITY ADMINISTRATOR

Confidential

  • Works to resolve technical problems in a call center/help desk environment
  • Uses expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products
  • Knowledge in creating access accounts onto the company network
  • Experience with Microsoft Exchange and the Novell Database
  • Experience in managing user and system rights and access via Active Directory management tools
  • Experience with the Remedy ticketing system
  • Trained new employees on procedures
  • Uphold SLA requirements
  • Technical writing in providing employees with documentation and technical troubleshooting steps for them to understand
  • Defines new users to the access control system.
  • Establishes and maintains the appropriate time period for changing passwords.
  • Controls data set access password deactivation sensitivity.
  • Establishing the needs of users and monitoring user access and security
  • Controlling access permissions and privileges
  • Communicating regularly with technical applications to ensure database reliability and security
Help desk analyst Confidential
  • Works to resolve technical problems in a call center/help desk environment
  • Uses expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products
  • Strong Soft Skills
  • Working knowledge of PC's, network, mobile devices, and Microsoft suite of products
  • Familiar with the HP OVCM Radia tool
  • Knowledge in application development for the Android Operating System
  • Experience with the Remedy ticketing system
  • Trained new employees on the procedures
  • Monitored incoming call metrics
  • Uphold SLA requirements
  • Manage assigned tickets to ensure SLA compliance and customer satisfaction
  • Technical writing in providing employees with documentation and technical troubleshooting steps for them to understand
  • Experience with Live Chat support
  • Working simultaneously with multiple customers via Live Chat support
  • Troubleshoot multiple applications at a Tier1 level Outlook 2007/2010, Windows Xp/7, Active Directory, AT T Connect, VPN Vasco, GOOD for enterprise, Blackberry Enterprise server, Microsoft Office 2007/2010
EXECUTIVE ASSISTANT Confidential
  • Scheduling and coordinating meetings, interviews, events and other similar activities
  • Open, sort, and distribute incoming correspondence, including faxes and email
  • Greet and escort visitors and determine whether they should be given access to specific individuals
  • Screening phone calls and taking messages for three different VP's
  • Making travel and conducting expense reports through the Concur Travel System
  • Managing inventory of supplies
  • Preparing business correspondence often using word processing, spreadsheet, and presentation computer software
  • Ordering and receiving food deliveries
  • Performing multilayered general office support
receptionist Confidential
  • Greeted and Assisted Customers
  • Maintained sufficient inventory of supplies
  • Provided assistance in making debit cards
  • Maintained adequate stock and up kept cleanliness throughout the branch
  • Resolved Customers Complaints

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