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LakewooD

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OBJECTIVE

Technical Support Specialist
QUALIFICATIONS
  • Familiar with MS-DOS, HTML, A Certification, C Programming, UML2, Windows 7, Windows Vista, Windows XP, Adobe Software, Macromedia Dreamweaver.
  • Microsoft Products including: Team Foundation Server TFS 2008/2010, Visual Studio 2008/2010, SharePoint Services, SQL Reporting Services 2008, Office 2010.
  • Skilled in IT trouble shooting and problem solving.
  • Strong work performance and work ethics.
  • Ability to learn and adapt to work diverse work environments..
  • Experienced in system-operations environment, and support.
  • Deploy Software maintenance with technical support.
  • The responds to and resolves client inquiries with enthusiasm, professionalism, and accuracy.
  • Conduct software testing and troubleshooting for functionality.
  • Work closely with developers to perform bug analysis.
  • Discover gaps in the software to meet business needs or reduce overall support.
  • Participate in internal delivery support initiatives such as training programs, service modifications, and knowledge management support.
  • Deploy maintenance releases to resolve customer issues.

Jr TFS Confidential

Network Management, Hardware/Software Technician, Webpage Developer/Manager, Facilitator

  • Setup managed Windows Local Area Network.
  • Gained the respect and appreciation of business network and staff.
  • Hardware-Software Technician.
  • Educated staff in basic computer repairs giving them tools necessary to solve basic IT problems at the lowest level.
  • System setup and operations.
  • Setup Staff Local Area Network System
  • Setup Member Class Local Area Network System.
  • Installed Windows Operating System and Applications.
  • Managed Software Updates.
  • Facilitated and supervised members: Keyboarding-Microsoft Office-Internet.
  • Members associated with class increased computer understanding skills
  • Developed and maintained business webpage Maintained staff updates information.

Confidential

Network Management/Hardware Software Technician, Confidential
  • Managed Windows network on LAN.
  • Staff required and received immediate attention with network configurations.
  • Hardware/Software Repairs-system setup and operations.
  • Conducted computer repairs with staff present.

Technical Education Center -Network Manager/ Hardware Software Technician /Tutor

  • Community College of Denver, Denver, CO February 2000-September 2002
  • Managed Windows network on LAN.
  • Staff/Student computer Local Area Network was monitored to ensure connections.
  • Tutored students with class assignments.
  • Gave students feedback to gain a deeper understanding of the skills taught.
  • Gained excellent experience in system operations and hardware and software.

Work-study- Network Assistant/Hardware-Software Confidential

  • Managed Windows network.
  • Connected Wall Cabling Hub following safety instructions.
  • Performed Hardware/Software Repairs-system setup and operations
  • Setup Staff Local Area Network

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