Certified IT professional skilled in systems administration, support, migration and technical troubleshooting

SUMMARY OF QUALIFICATIONS

• Troubleshooting software/hardware/proprietary systems
• Windows 7, XP, 2000 expertise install/configuration/support
• LAN/WAN experience just took the Net Plus class
• Production Support
• VMware
• Troubleshoot equipment applications via phone or desk-side support
• Production Operational Support, recovery,

COMPUTER SKILLS

• Hardware: Dell/DCSE Certified,, Lenovo, HP, Blackberry, Point of Sale equip, many more
• Applications: Microsoft Office 2000, 2003, 2007 2010, 2013, Back Office, Internet Explorer, Chrome, Magic Service Desk, Remedy, Symantec Ghost Microsoft Deployment Toolkit, Microsoft Active Directory-Exchange, Antivirus, Windows Installer, Lotus notes, etc., CA Security Software, VMWare, IIS applications, Blackberry, Microsoft SCCM, communicator, etc. many more
• Operating Systems: , Windows 8, 7, XP, Microsoft Windows Server 2000, 2003, 2008
• Networking TCP/IP, LAN/WAN, IPAM, DNS, SNMP, DHCP Active Directory, VPN, Citrix, Cisco

Confidential

Supporting Desktop Support and providing system deployment to it's clients.

SmartSource Support Feb. 2014 March 21, 2014 End client Time Warner Cable System Deployment/ Desktop Altiris Deployment system, supporting users, Break/fix, desktops, laptops, VMware, VPN, DHCP,

Some small individual projects involving Windows XP-7 Migration, Deployment leadership, and desktop support on some small contracts

Confidential

Field Service Engineer

Provides support to Compucom client supporting their UPS, Server and Point of Sale equipment. Supporting WAN, LAN, Local and Remote users, CAT5, Fiber , Installation of IT Hardware, Break/fix, VMware, VPN familiar with Service Now Technology.Windows XP-7 Migration, Windows7 Deployment leadership,: local and remote users, desktop support, Break/fix, Programming SCCM, Finishing SCCM, and Deployment Outlook Support

Confidential

System Administrator/ Desktop Support Design of LAN, UAT TESTING, Set up DHCP zones, protocols, PPP, VPN, BCP, VMware to administer network, Installation of 45 desktops, Avaya phones, Installation of 2/2003 rack mounted servers, Production Support, 1/2008 server/1 UPS system responsible for server maintenance, Break/fix, updates proprietary programs until testing is over

Confidential

Account Services Engineer

Implementation, Desk side Support, Break/fix, Software install/ support installation of proprietary equipment, for Duke Energy, Printer support, installation/ maintenance, user credentials/ management

Confidential Field Engineer

As part of a small team providing data backup, and point of sale equipment upgrades, we installed new Windows 2008 R2 Servers, installed Blade servers, as well as migrated AS-400 equipment, and Mckesson software.. Provided the end user with data backup, Lan/Wan support, VPN, VMware, and data migration of their Point of sale equipment, Break/fix, and Data migration of their confidential pharmacy database servers

Confidential

ITT Field Engineer

Traveling from regional site to site, performing Exchange 2008 and Microsoft 2003 to Microsoft 2008 R2 domain migrations for all end users maintaining ticket status and resolving client lan/wan issues of related desktop problems. Working with Remote users on Windows 2000, and XP. The client is running Microsoft Office 2007. Updated blackberries to new BES during Data migration, solved network problems, VPN, VMware, Blackberry, printing problems. Gave great customer/end user support in difficult situations

Confidential

Several Assignments

Desktop Server Deployments, Data migration to Windows 7, virus removals, Server installs

Confidential

Desktop Support

Responsible for all desktops, and server operating systems including, Primary Domain Controller 2003, Windows 2000 Backup Domain Controller, Exchange Server, VMware, DNS, AS-400 and DHCH troubleshooting, Working with all PC Technologies,break/fix, Active Directory- Exchange 2003, Distributed file system, Cisco wireless access points, lan/wan wired, wireless, Filezilla File Transfer Protocol, supported TCPIP Networks, VPN, VMware, Data backup Mitel phone system, Sonic Firewall System.

Confidential

Several Assignments

Computer, printer installs, repairs, system cleanups, networking setups installed Cisco routers, software configurations, System Administration-Active Directory-Exchange repairs,break/fix, hardware deployments of systems.

Confidential

Field Service Technician/ Desk side Support

On-site Local Administrator for Fortune 500 companies where I worked on systems, Production Support for Duracell, Solectron, added/removed systems, printers from Active Directory, Hardware/ software support, break/fix Created and enforced group policies, DHCP networking, Novell, DNS issues, IPAM support, Supported and expanded TCPIP networks, Deployed images to systems, Used remote control tools meter to troubleshoot end user problems at 2nd, 3rd level support on all devices, systems, printers, Exchange , blackberries, wireless, Virtual Private Network connections, etc. Installed and maintained Cisco routers and switches, Diagnosed software or hardware issues with proprietary software, tools, distributed file system, RDP, VMware, meters etc documented all issues and dispatched to proper vender when necessary Supported Microsoft Windows 2003 Active Directory and Exchange. Supported and maintained lan,/wan switches, Support site included Lowes, Donor 2, Solectron, Duracell, Liberty Mutual, Wachovia, other small businesses.