Technical Support Technician Resume Profile

Technical Expertise:

Programming Languages:	Turbo Pascal, C , Objective C, Visual Basic, DOS Batch, Unix Shell, HTML5, DHTML, CSS3, Java, JavaScript, jQuery, JSON, AJAX VBScript, ASP, Perl, PHP, MySQL, Object-Oriented Design OOD .
Programming SDK	C with XCode on Mac OS, NetBeans on Mac OS and Ubuntu, Visual Studio, Web Development in Notepad Windows , TextWrangler MacOS , Drupal, Wordpress.
Software:	Microsoft Office Suite, MS Access, MS Works, OpenOffice Suite, iWorks, MS IIS server, Sunbird, Thunderbird, Outlook, Virtual Box, Wine Emulation, Paint Shop, Photo Shop.
Operating Systems:	DOS, Windows 9X ME, NT Server/Workstation 4.0, 2000, XP, Vista, 7 , Mac OS 7.5, 8.1, 9.2, X10.x , Novell NetWare 4, 5 , Ubuntu, Unix, iOS.
Hardware:	3Com, D-Link, Linksys, Netgear, Cisco Routers, Switches Access points, and Print Servers. Laptop and Desktop workstations and servers Apple, HP, Dell, Compaq, IBM, Lenovo, Acer, Toshiba, Sony . Raid, Modems, Nic, IDE, SATA, SCSI, Memory, Printers, Scanners, Fax, Cellular, CPU and Motherboards.
Networking Skills:	TCP/IP, DNS, DHCP, NAT, Net BEUI, Apple Talk, Novell IPX/SPX, HTTP, FTP, POP3, SMTP, TelNet VPN, VoIP.
Technical Skills:	Project Management, Technical Documentation, Communication, Technical Education and Training. Front-End UI/UX Development. Agile Methodology. MVC architecture. Software as a Service SaaS Structure.

Professional Experience:

Confidential

Servicing Call Center Specialist II

Deescalate customer calls and provide additional solutions.

Personal Projects and Private Consulting

Project lead of a Member and Marketing Database for The Rainbow Chorale of Delaware, utilizing Java, HTML, CSS, JavaScript, PHP, and MySQL features.
Installed, configured, and maintain Linux based laptop running as personal Web/Media server in home for PHP and SQL personal learning experience.
Recent personal exploration of iOS development, self teaching Objective C, PHP, and SQL
Redesigned, maintained band web page for the Pocono Region Pipe and Drums organization, utilizing HTM, CSS, and JavaScript. As well as managed member email accounts and distribution lists.
Designed multiple personal web pages utilizing HTML, DHTML, CSS, Java, Flash, interactive form submissions, and imbedded Java based databases. Utilizing Wordpress and Drupal Development Kits.
Designed Web based Sales performance tracker while a Manager for RadioShack, utilizing HTML, CSS, and Java.
Developed Web based Sales planner for Associates based on store goals tracker while a Manager for RadioShack, utilizing HTML, CSS, and Java.
Developed DOS based boot disk for network access to aid system restore, utilizing Batch scripts, Basic, server side login scripts utilizing Unix Shell Scripts while at Lehigh Valley College.
Managed and Maintained student side web server, utilizing HTML, JavaScript, ASP, Windows IIS, and Flash while at Lehigh Valley College.

Confidential

Customer Account Executive, Technical Support Advanced Products

Inbound telephone technical support for Internet Connectivity and VoIP services.
Customers Education on physical connections of networking devices and settings.
Network setup and configurations: Windows, Macintosh, and UNIX based Operating Systems.
Email Configurations: Outlook, Windows Mail, Mac Mail, Thunderbird, Android and iPhone applications.

Confidential

Store Manager

Confidential

Technical Support Technician

Systems and Network Administration: Stanley Storage Systems, Allentown PA.
Ensuring Network stability and Data Integrity including Disaster Recovery back-ups and reloads.
General PC hardware upkeep and maintenance.

Confidential

Evening PC/Mac Support Specialist

Systems and Network Administration for evening Staff and Students.
Project leader for wireless network integration.
Trained and managed work-study students during day and evening session transition.