Confidential

SUPV IT SPECIALIST CUSTSPT

Supervisor: Theresa Ward Okay to contact this Supervisor: Yes

I was the Chief Watch Officer for the Marine Air-Ground Task Force MAGTF Information Technology Support Center East. The MAGTF IT Support Center East MITSC EAST provides technical support and guidance for both the Marine Corps' unclassified network NIPRNET , and classified network SIPRNET , and also for the Non-NMCI unclassified Marine Corps Regional Area Network MRAN . I supervised the MAGTF's Customer Support Center which consists of 12 - 16 Tier 1 and Tier 2 Information Technology IT personnel. I managed both civilians and military Marine personnel. I assigned work, managed personnel's leave and developed work schedules in support of the Customer Support Center. I supervised their duties during my shift ensuring timely assignment and resolution of all trouble calls and trouble tickets. I used my IT experience to determine when and who to send on site for customer support touch labor . I ensured daily security was maintained while acting as the information system security officer for physical access to the MAGTF's Computer Data Center. I provided training, technical guidance, and assistance to customers and Tier 1 and Tier 2 personnel. I served as the Tier 2 administrator for the resolution of all technical issues. I provided recommendations for personnel performance evaluations to the next level supervision. I provided technical support and on-site customer training for the Marine Corps' Automated Messaging Handling System AMHS in support of all Marine Corps Installations East MCIEAST activities. I constantly monitored the AMHS system to ensure official messages are being processed, forwarded, and received by the intended recipients, both on the NIPRNET and SIPRNET networks. I troubleshot, created, modified, and removed AMHS user accounts for all MCIEAST's commands. I troubleshot, performed updates, and installed patches on the servers to ensure compliance with the latest Information Assurance requirements. I utilized Sharepoint and Remedy software to initiate, retrieve, and update work requests. I was the Remedy Queue manager, for which I processed all requests to ensure proper and timely resolution. I performed reporting and auditing of the Remedy Ticket system to ensure quality assurance compliance and to meet mandated Service Level Agreements SLAs . I provided customer training for the Remedy ticket system. I used Microsoft's Active Directory to create and modify user accounts and privileges on the unclassified MRAN, Defense Messaging System DMS, and MCW Marine Corps Wide Area Network domains. I have an Associates Degree in Information Systems Security and graduated with a 4.0 Grade Point Average. I currently hold a Top Secret security clearance with the Department of Defense.

Confidential

Information Technology Specialist Sys Analysis/Sys Admin

Okay to contact this Supervisor: Yes

I am a Chief Watch Officer for the Marine Air-Ground Task Force MAGTF Information Technology Support Center East. The MAGTF IT Support Center East MITSC EAST provides technical support and guidance for both the Marine Corps' unclassified network NIPRNET , and classified network SIPRNET , and also for the Non-NMCI unclassified Marine Corps Regional Area Network MRAN . I oversee and supervise the MAGTF's Customer Support Center which consists of 10 - 14 Tier 1 and Tier 2 Information Technology IT personnel. I manage both civilians and military personnel. I assign work, manage personnel's leave and develop work schedules in support of the Customer Support Center. I supervise their duties during my shift ensuring timely assignment and resolution of all trouble calls and trouble tickets. I assign Tier 2 personnel when on-site support touch labor is required. I ensure daily IT security is maintained while acting as the information system security officer for physical access to the MAGTF's Computer Data Center. I provide training, technical guidance, and assistance to customers and Tier 1 and Tier 2 personnel. I serve as the Tier 2 administrator for the resolution of all technical issues. I provide recommendations for personnel performance evaluations to the next level of supervision. I provide technical support and on-site customer training for the Marine Corps' Automated Messaging Handling System AMHS in support of all Marine Corps Installations East MCIEAST activities. I constantly monitor the AMHS system to ensure messages are being processed, forwarded, and received by the intended recipients, both on the NIPRNET and SIPRNET networks. I troubleshoot, create, modify, and delete AMHS user accounts for all MCIEAST's commands. I troubleshoot, perform updates, and install patches on the servers to ensure compliance with the latest Information Assurance security requirements. I utilize Sharepoint and Remedy software to initiate, retrieve, and update work requests. I am a Remedy Queue manager, for which I assign and process all requests to ensure proper and timely resolution. I perform reporting and auditing of the Remedy Ticket system to ensure quality assurance compliance. I provide customer training for the Remedy ticket system. I use Microsoft's Active Directory to create and modify user accounts and privileges on the unclassified MRAN, Defense Messaging System DMS, and MCW Marine Corps Wide Area Network domains. I maintain a close working relationship and coordinate with the other departments within the MITSC to ensure work is properly assigned and that the work progresses and is completed within the required Service Level Agreement SLA . I currently hold a Top Secret security clearance with the Department of Defense.

Information Technology Specialist Confidential

I provided Information Technology IT on-site support, development, maintenance, troubleshooting, and assistance for all Facilities Installation and Environmental I E IT applications. This included, but was not limited to, Facilities Maintenance Department's computerized maintenance management application MAXIMO , Geospatial Information Systems GIS , Marine Corps Housing Automated System MCHAS , and opsEnvironmental Environmental Affairs Department's tracking program . I performed all procedural, programming, and operational requirements in support of these systems. This included systems analysis, developing new operating procedures, development and maintenance of all system reports, modification and maintenance of existing queries, systems and programs. I participated in the planning and development of new IT projects for the Marine Corps. I was a member of a Control Configuration Board CCB whose purpose was for the planning, development, and implementation of a Marine Corps wide IT project, USMCmax . I performed Oracle database management analysis using structured standard methodologies. I developed and modified individual programs when detailed programming specifications are provided. I was responsible for the maintenance, development, and updates to databases, ensuring data integrity, IT security, password control, system backup and recovery. I also maintained system documentation. I was responsible for the installation of all IT security patches and software upgrades on legacy servers. I provided hardware and software training, technical support services and assistance during new system implementations. I worked with end users to evaluate the impact of proposed standards and procedures to ensure all systems function properly. I utilized my knowledge, skills and techniques to assist personnel in studies to mechanize systems for generating, tracking, querying, analyzing, and reporting on various IT projects/systems. I was the Site Administrator for IT applications and I was the point of contact for liaison between government and contractor personnel. . I served as help desk support for the legacy applications. I set up access requests and privileges, analyzed user reported system problems, performed pre-release testing on new software and applications, coordinated and distributed new releases and application fixes, and coordinate system down-time. I was responsible for all procedural, programming, debugging, and operational requirements in support of the computerized Energy Maintenance and Control System EMCS . I establish and maintain operator manuals and procedures for handling alarm conditions. I adjust set points and parameters in the system to ensure that all associated equipment is functioning properly. I assist in the preparation of design modifications and expansions to the EMCS.

Information Technology Specialist Confidential

Confidential

I was the Information Technology IT systems/database administrator for the computerized UMAC/EMCS Utilities Monitoring and Control/Energy Management Control System program. This consisted of a dedicated fiber network utilizing Windows NT, Windows 2000 Servers and a Mainframe. This IT program operates, controls, and monitors the performance of base installed utility systems including water wells, sewage lift stations, elevated water tanks, remote boilers, security lighting, environmental controls, and air conditioning and heating systems. I installed, maintained, troubleshot, and debugged software programs used in the energy management program. I managed and monitored the network architecture for the EMCS. I developed and implemented IT security polices and procedures for the EMCS network. I performed database backups and performed system restores in the event of hardware or system failure. I developed and maintained energy management reports for historical data. I performed analysis, developed new programs, and developed and monitored system metrics as it related to IT security. I created and maintained ad-hoc reports, spreadsheets and databases for tracking workload requirements, performing analysis, and in support of other functions including a preventive maintenance program. I updated and maintained the Energy Power Report on a monthly basis and developed automated routines to expedite the reporting process for this report. I used various software programs such as Microsoft Excel, Microsoft Access, Crystal Report Writer and Visual Basic. I am proficient at web page design utilizing both HTML Hypertext Markup Language and Microsoft Front Page 2000. I have designed and developed web pages for the Motor Transportation Department at MCAS Cherry Point. I was the ISC Information Systems Coordinator for the Facilities Maintenance Department, which consists of approximately 122 users and 74 workstations. I provide on-site computer technical support for all users in the maintenance department. I troubleshot, installed and configured hardware and software on a daily basis. I was a key player for the Facilities Maintenance Department during the OMB Office of Management and Budget Circular A-76 Performance of Commercial Activities study and during follow-up audits. During the initial A-76 study, I was the individual responsible for collecting, extracting, compiling, and analyzing the required data for the Facilities Maintenance Department which included financial expenditures and workforce requirements. I ran complex queries from various databases using SQL Structured Query Language , Crystal Reports and Microsoft Access. During the follow-up A-76 audit, I was again responsible for extracting, compiling, and analyzing the data in order to conduct performance measurements and analysis for the PWS Performance Work Statement . I worked closely with Air Station managers, civilians, and military in the performance of these duties.

Confidential

Industrial Engineering Technician Confidential

I developed and implemented Quality Assurance Programs to track the performance of the work performed by the Facilities Maintenance Department. I designed and implemented computerized database programs for the purpose of tracking and managing the work flow of the maintenance and repair of the residential housing and industrial facilities at Cherry Point. I programmed these databases using Microsoft Access and Microsoft Visual Basic. I developed and maintained Facilities Maintenance management reports, flowcharts, and graphs. I analyzed these to identify favorable and unfavorable trends in maintenance operations. I developed these reports, flowcharts and graphs using Microsoft Access, Microsoft Word, Microsoft Excel, Lotus Approach, SQL and Crystal Report Writer manipulating data from an Oracle database. I am also proficient in Microsoft PowerPoint, which I use to prepare and present verbal and written briefings to groups consisting of all levels of personnel from wage grade employees to department heads. I used these software programs on a daily basis. I was the lead ISC Information Systems Coordinator for the Facilities Maintenance Department. I provided technical computer support all users. I was the key employee from the Facilities Maintenance Department during the design and implementation of our computerized maintenance management system MAXIMO since its inception in 1998. I create and update instructional manuals and desktop procedures for our computerized maintenance management system MAXIMO . I have developed lesson plans and have given classroom instructions to levels of employees ranging in pay grades up to GS-13s. I developed and maintained the Real Property Maintenance Budget Operating Plan. In this plan I projected large budgeted repair projects, service maintenance contracts, and labor expenditures for the fiscal year. I constantly monitored this plan and adjusted it to meet unforeseen requirements such as budget restrictions, unanticipated high priority jobs, over expenditures and other items affecting the availability of funding.

Quality Assurance Specialist Confidential

I investigated quality deficiency reports to determine the root cause and provided corrective actions. I reviewed Naval Standards, local instructions, and technical specifications for adequacy and evaluated their implementation and effectiveness. I gave verbal briefings to various levels of employees from wage grade employees to department heads to Naval Commanders. I developed and implemented Quality Control programs and plans. I developed benchmarks to measure the quality performance of the workforce. I analyzed rework data to determine unsatisfactory quality trends and based on this analysis, developed detailed plans and procedures to correct them. I was responsible for investigating Beneficial Suggestions to determine their validity and possible cost saving. I conducted analysis of any proposed cost savings and process improvements. I utilized the following software programs in the performance of my duties: Dbase IV, Harvard Graphics, Word Perfect and Lotus123.