WORK HISTORY

Application Systems Analyst Programmer

• My responsibilities include building dynamic websites, web applications and web services using the asp.Net framework. This includes designing, coding, developing applications, designing data models, testing of applications and providing system operations instructions and user manuals. Also perform enhancements on complex applications. Provide ongoing support and monitoring of systems that have reached the implementation stage.
• I have experience with Microsoft Visual Studio and Database programming knowledge in ASP.NET web programming, JavaScript, JQuery, AJAX, Linq, CSS, HTML5, Visual Basic.Net, Microsoft .NET frameworks and MS SQL Server windows OS functionality, usage, file systems and structures, organization, e-mail, researching and internet use among others excellent oral and written communication skills time management and organizational skills and superb interpersonal skills.

Systems Analyst

Confidential

Delivering support to internal customers in the organization for various types of software programs in order to allow them to use the software efficiently and effectively to fulfill business objectives. This includes troubleshooting applications and software for all internal customers as well as assisting in the design, delivery, and improvement of in-house software applications and providing end user training when needed. Analyzing and resolving problems in a logical and methodical manner, utilizing my knowledge as well as knowledgebase articles, documented resolutions found in previous support tickets, and other documentation when available. Administration and management of IBM System i AS/400 servers including planning and execution of software and operating system upgrades, system tuning, security, and interoperability as well as hardware problem analysis and resolution. BPCS/LX CNC Administrator. WMS Analyst Warehouseing Software , QuikTracs Analyst.

Application Support

Perform applications support and application troubleshooting as needed including analyzing and resolving support tickets that are assigned to Application Development by the Support Desk. Work with the appropriate Programmer/Analyst or Project Manager to resolve tickets in specialty areas requiring their skills. Document the steps involved in resolving the support tickets. Track and record on each support ticket the time spent resolving the problem. Be a key IT resource on assigned project teams involving applications. Assist in developing and delivering training programs as needed. Provide knowledge transfer and training to programming staff and support desk, enabling them to provide on-going support. Provide off-hours support as required. Do security setup for designated applications including ERP LX, Showcase, and Innovative

Design Documentation

Assist in the creation of programming design documents including gathering requirements from internal customers. Work with internal or external programming resources to ensure understanding and adherence to the design documents. Develop testing plans and work with internal customers to assess application readiness for implementation. Develop issues tracking and resolution processes for projects as needed. Write application-related knowledge base KB entries with input from the Application Development staff as well as own experience in resolving support tickets. Look for recurring problems and write public or internal KBs to document the proper resolution

System i Server Administration

Administer, manage daily operations, troubleshoot and tune System i servers to achieve best performance. Recommend and initiate improvements to increase performance and availability. Monitor system capacity utilization and recommend increases as needed. Plan for and install capacity increases. Perform System i security administration, monitor for intrusion and abuse. Recommend and implement corrective actions as needed. Manage hardware and operating system upgrades. Obtain and direct external consultants and vendors as needed. Plan for and install upgrades to System i operating system, system utilities, and assist with application upgrades for both the primary and target DR systems. Develop, plan, and execute System i disaster recovery plans and testing processes including management of the Mimix replication software. Develop necessary CL programming related to system operation. Work with and support Application Development staff in implementing application changes. Manage activities of consultants and service personnel used for System i projects. Design bar code labels utilizing TL Ashford bar coding software. BPCS/LX CNC administration including installation, upgrades, updates, change management, system administration, security, performance tuning, package build and deployment.

System Administrator: AS400 Account Administration Analyst

Confidential

Grant and remove rights and access to GE Energy and Aviation accounts on GE's UNIX servers and four mainframe systems. Follow SOP to meet compliance guidelines. Deliver support within SLA requirements. Provided analysis for Blockbuster account on their AS400 systems.

Information Technology Outreach Development Coordinator County Advocate

Confidential

Maintenance and development of computerized databases to reflect statistical information for reporting and developmental purposes. Maintain ALICE Database, Utilizing SQL and Microsoft ACCESS for reporting purposes. Converted database into Microsoft Access. Maintained server, network and wireless network, ODBC driver's installation, communication lines, PCs. Trained users on database usage and reporting functions. Implemented remote access for users. Created and maintained new website for the organization. Coordination and provision of agency outreach and promotional efforts. Coordination of volunteer program. Coordination of community education and DV awareness activities. Assist in agency and program developmental planning. Develop and maintain community collaborative efforts within service area. Fund-raising assistance and development. Administrative Team member.

AS400 - iSeries Security/System Administrator

Confidential

• Support and maintain AS/400 multi-LPAR environments, including independent OS levels, 3rd party iSeries applications, backup and restore planning and implementation, disaster recovery testing and all security responsibilities at the 400 level as well as JD Edwards. Hardware Upgrades, most recent from model 825 to i5, 550. JD Edwards CNC administration including installation, upgrades, updates, change management, system administration, security, performance tuning, package build and deployment.
• Programming on the AS 400 using RPG IV, RPG ILE, RPG III, CL Extensive experience with Microsoft Access and SQL and IBM DB-2, IBM Query, as well as Microsoft Office products. Provide technical guidance and advice to the programming staff relative to system capabilities. Also provide problem resolution support for technically detailed problems. Assisted users from three countries US, Mexico, Canada with system problems. Provided support on a 24 x 7 basis. Knowledge of configuration and usage of HMC. Implemented and maintain VISION ORION Data Replication and High Availability product. And repair any exception errors in this application. Implemented switch of HA over to iTerra HA. Assisted EDI programmer with connectivity and compiling issues. Monitoring and administration of AS/400 resources including: Performance: Utilizing Robot Autotune IBM PM/400. Disk Usage Run Away Job Prevention: Utilizing Robot Space. Lights Out Operations: Utilizing Robot Schedule. Monitored System Messages 24/7: Utilizing Robot Alert Console. All QSECOFR security duties on AS/400, including the utilization of the software product Standguard by Byteware and security office of JD Edwards's environment. Installations and upgrades of AS/400 OS and hardware. Responsible for iSeries tape backups, and restores. Leader of IS Disaster Recovery Plan. Including off site and dial-in DR test at Sungard facilities. Responsible for all PTF and Cum Packs research, planning and installation. Provide technical guidance and advice to the programming staff relative to system capabilities. Also provide problem resolution support for technically detailed problems. Installation and management of vendor supplied software and updates including JD Edwards, Patrick Townsend, Future III, Create Print, and others.

Small Business Owner/Operator

Confidential

Owned and operated an artisan bakery and culinary herb farm. Developed recipes, baking, and marketing of products. Built and maintained large gardens and greenhouse, raising culinary, organic herbs and vegetables. Maintained all business recordkeeping, taxes, inventory control, advertising and sales. Applied for and received minority business status from the state of Kentucky.

COMPUTER PROGRAMMER

Confidential

• Programming on the AS 400 using RPG 4, RPG ILE, RPG III and SYNON 2E, SQL, Query, DML.
• Extensive Y2K Conversion.
• Developed programming solutions to difficult problems and estimated project resource requirements.
• Developed project plans, managed change control process in accordance with development methodology and ensured project tasks are completed on time and within budget.
• Assisted with defining processes and documented systems requirements.
• Determined data storage requirements, unit testing requirements and developed test strategy. Executed unit and systems test plans, verifying and documenting the results.
• Analyzed programming problems and determined the most efficient and economical programming solutions.
• Provided systems documentation for job streams, programs and systems flow.
• Assisted in the development of training plans and documentation for end users.
• Addressed technical and operational issues impacting the business.

COMPUTER PROGRAMMER

Confidential

• Programming on the AS 400 using RPG III, CL, SQL, Query DML.
• Leaving this position so quickly was due to an illness in my family which required my relocation back to Indiana.

FREELANCE CONSULTANT

Confidential

• Freelance consultant to individuals and non-profit organizations
• PC repairs, upgrades, training, Internet consultant, web creations using HTML.

SYSTEMS ANALYST/ADMINISTRATOR

Confidential

• Operated, Upgraded and Maintained AS/400, Security Officer on AS400 Obtained quotes and placed orders for
• software and hardware products, Reinstated and managed IBM Maintenance, Trained users on Windows,
• Lotus Suites, Internet Access
• On call 24 hrs. 7 days a week.

PROGRAMMER/ANALYST

Confidential

Created and implemented automated system of several CL RPG 400 programs to upload from PC workstation EDI transactions to AS/400 and into JD Edwards software, SQL Query DML, Supervised four data entry employees, Setup PC EDI software including unattended operations, and applications interface, Operated IBM AS/400 Daily operations, backups, and two full restores , Setup and installed local and remote lines, controllers and workstations. Installed and supplied support for numerous software packages.