Summary

High-performance, results-oriented seasoned IT professional with strong background in planning, developing, and executing mission-critical large complex enterprise datacenter infrastructures and projects to successful conclusion. Proven experience in network/hardware/operating system problem resolution of server assemblies, system integrations and migrations. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects.

Certifications

Work Experience

Senior Windows Systems Engineer

• Technical Scope: Provide effective high-level technical infrastructure management administration and engineering of a wide range mixed used Windows Server multi-client multi-vendor infrastructure environments. Effectively maintain high-volumes of client incident and change requests in a 24x7 tiered managed hosting environment. Address end-user needs to achieve 100 uptime which is vital to customer retention and new client attraction. The mixed use environments which include but not limited to all Windows server platforms, connected networking and external storage devices, environments both physical and virtual. Project Management to provide critical paths for upgrades and pre and post QA onboarding of new clients.
• Windows Server 2003/2008/2012 physical and VMWare virtual server engineering, QA, and deployment for new and existing 170 managed hosting clients with managed devices located in 12 worldwide datacenters.
• Active Directory administration for managed hosting clients.
• Server management via ILO, DRAC and IBM director as well as through physical KVM switch banks.
• System lifecycle upgrade path assistance to all managed hosting clients.
• Brocade VDX and FCX Dell MD1000/1220 SAN attached switch problem resolution and pre-deployment QA approval.
• Incident problem escalation POC for Tier1 and Tier2 teams for quick resolution of all SNMP and SMTP devices.
• Mixed used Windows Server 2003/2008 and 2012 R2 server infrastructure patch and change management.
• Work with outside vendors, internal leadership and Executive staff and teams to develop and promote proactive processes.
• Identify, report and resolve network security violations.
• Configure Dell OME SNMP configurations for large customer environments.
• SAN attached NetApp administration of FAS2220/40, 3240, 6210, 6240, 6280, DS2246, DS4243, Dell MD1000 storage filers and external disk administration.
• Problem escalation of Linux Ubuntu, Centos and Redhat physical and virtual server production issues.
• SQL Server 2005/2008/2012R2, QA, deployments and post deployment administration, and problem resolution.
• Commvault, v8.0 deployment, administration and problem resolution.
• Eset Nod-RA v.8 deployment, administration and incident resolution

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Senior systems Engineer

Confidential

• Technical Scope: Provide effective and proactive technical infrastructure management, administration and engineering solutions for 24x7 managed hosted clients across all industries in adherence to HIPAA, PCI and SOX industry standards.
• Respond to alerts/alarms and escalations from Service Desk Tier 1 2 or according to standard operating procedures.
• Exchange 2003/2007/2010/ messaging environment engineering, migrations and administration.
• Active Directory schema upgrading project management and deployment for new and existing EOL infrastructures.
• Help define and document operations Methods Procedures M Ps for the Network Operations department.
• Document changes in location, status, and configurations of assets and resources
• Provide timely support for systems and applications, responding to customer inquiries via phone and email.
• Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents.
• Work with third party vendors both during routine deployment and outages. Ensure escalations are handled in a professional, consistent, and relentless manner.
• Patch management compliance provided via MBSA, SCCM, and custom VB scripting.
• Support equipment delivery processes and emergency device configurations as required
• Assist with the development of business processes and systems to establish and measure Key Performance Indicators KPI , which will be used in customer Service Level Agreements SLA . Systems would include a Network Management System NMS , Trouble Ticket System TTS and Change Management System CMS .
• Provide technical leadership and mentoring to Junior members of the NOC, assisting them in their technical and professional development
• Monthly critical Microsoft patch management for the managed hosting clients.
• Virtualize older and current servers using VMware P to V processes as a means to save mission critical applications.

Datacenter Systems Engineer

Confidential

• Exchange 2003/2007/2010/ messaging environment migrations and administration and maintenance performance tuning, system upgrades, evaluate mail flow, patch management of a 2,500 user mailboxes.
• Performance tuning, system upgrades, evaluate mail flow, patch management of the entire exchange environments
• Email archiving and E-Discovery for the Legal Department utilizing a combination of Barracuda Archiver, Exchange journaling policies, and Net Backup and Symantec Enterprise Vault.
• Defined Exchange monitoring and system standards for the enterprise and constantly refresh them based on changes in business needs or technology.
• Virtualize older and current Windows Server, Ubuntu, Centos and Redhat servers using VMware P to V processes..
• Performed monthly critical Microsoft service pack and security patch installations using windows update, SCCM 2007 and Altiris v6.
• Administered Exchange messaging Spam filters via Microsoft Forefront, Ironport C360, and Symantec Endpoint.
• Server management of physical server hardware using ILO, Drac or IBM Director and RDP.
• Provided Technical mentorship to newer engineers, departmental personnel, helpdesk and contractors.
• Diagnose and resolve Outlook Web Access OWA , Blackberry and Active Sync device issues.
• MS SQL Server Studio 2008, escalation point to resident DBA's.
• Provided backup remediation for mixed use TSM, DPM and Symantec Backup Exec environments.
• Drive and complete projects on time and below budget.
• Stake holder in Windows Active Directory for user provisioning/de-provisioning through projects involving ILM.
• Exploratory testing and evaluation of the SCOM 2007 products and the health of Active Directory.
• Disaster Recovery infrastructure implementation.
• Develop and execute plans through change management for decommissioning end of SLC virtual and physical devices.
• Citrix presentation server v5 administration and engineering using XenCenter and XenApps.
• Active Directory administration and asset control of AD objects for over corporate users using powershell and other utilities.
• Provide E-Discovery and archiving in-house solutions for the Legal Department utilizing a combination of Barracuda Archiver, Exchange journaling policies, and NT Backup restoration.
• Defined Exchange monitoring and system standards for the enterprise and constantly refresh them based on changes in business needs or emerging technology.

Senior Systems Engineer

Confidential

• Administration and management of the 45 Windows Server 2003 boot from SAN configured server infrastructure running production Microsoft Exchange 2003 and over 70,000 email accounts
• Part of a team to migrate 50,000 Lotus Notes R5/R6 mailboxes and databases to an initial clustered Exchange 2003 infrastructure.
• Administration and infrastructure management of a multi domain corporate Active Directory infrastructure.
• Virtualize older and current servers using VMware P to V processes as a means to save mission critical applications.
• Performed monthly critical Microsoft service pack and security patch installations via VB scripting and Windows update MBSA.
• All server management of both physical and virtualized clustered and non-clustered hardware from IBM, Dell and predominately Dell. Server management via ILO, DRAC and IBM director as well as through physical KVM switch banks.
• Provided Technical Documentation to the Helpdesk personnel and training/mentoring.
• Provided quick problem resolution of outages of cloud based Exchange 2007.
• Mentored new team members and contractors.
• Infrastructure management as necessary during on call rotations.
• Disaster Recovery infrastructure implementation between the corporate headquarters and the Austin TX Datacenters.
• Develop and execute plans for decommissioning end of SLC servers both virtual and non-virtual.
• Assist Executive Support Team with escalations leading to quick problem resolution and proactive solution.
• Process Management, Change Management, technical documentation development, results analysis and trend reporting.
• Project plan execution/task management/project resource stakeholder/Management to drive and complete projects on time and below budget. Assist security department teams in the testing and deployment of the MOM and Scom monitoring asset management products.
• Captaris RightFax and E-Fax Server fax server project management, QA, deployment and administration.
• Active Sync and BlackBerry messaging device administration.
• Assist in updating the Datacenter Run Book processes for 1st level NOC triage.
• Produce post mortem follow-up diligence to all levels of management.
• Work with teams in consolidating active directory domains for the various Home Depot subsidiaries.
• Virtualize older and current servers using VMware P to V processes as a means to save mission critical applications.
• Work with application development team leads to drive application update preparedness for forthcoming server platforms.
• Support overseas operations connected via Citrix Xenapps Xen Desktops via presentation Server v4.5 and v5 located in Chennai, Mumbai and Sri Lanka in support of customer online sales orders and Home Depot credit card account holders.
• Provided proactive forecasting for all projects reliant upon server hardware specification, procurement, and necessary network components while setting realistic timelines in accordance with the Change Management Process.
• Resolution of chronic server problems outside the scope of 24x7 operations.
• Provide mentoring as it relates to client's platform to the NOC, Tier 1, Tier 2 helpdesk staff.
• Accountable for the overall stability and manageability of all corporate client s platforms.
• Provide input to Iron Mail team for the maintenance and creation of new rules to resolve Spam, Spoofing and Spam engines.
• Assist Lead Engineers in the implementation and QA of new collaborative messaging offerings reliant on MS-Exchange middleware.
• Collaborate with affiliated project managers for the implementation of the Symantec Enterprise Vault v8 email archiving infrastructure for the legal department and post deployment administration of the infrastructure and all E-Discovery request.
• Escalation path POC for the Network Operations Center.

Senior Information Analyst

Confidential

• Engineering, deployment and management of all Windows NT4.0, 2000 and Windows 2003 server platforms.
• Windows Server 2000/2003 monitoring and administration for Southern Company datacenter infrastructures via Netcool and NetIQ.
• Netcool NetIQ and Concord installation and infrastructure monitoring.
• Tivoli Storage Manager TSM support for Win2k connected servers to external NetApp FAS920 filers.
• Microsoft virtual server 2005 pre-release testing and pre deployment..
• NetIQ and NetCool Scripting, to modify monitoring thresholds as necessary.
• Enterprise Firewall Virus Management using Checkpoint Enterprise solutions.
• SQL server 2000 v8.0 database administration.
• Incident management and escalation point of 7,000 Windows production servers infrastructure that ranged across datacenter, to power plants, transit facilities during within the scope of 24x7 NOC hours of operation.
• Managed IIS v5.0 support environments for Southern Company subsidiaries.
• Creation/tracking/reporting service remediation plans to the client, facilitate post-outage Incident to all levels of management.
• Primarily responsible for developing and maintaining all technical documentation related to the client account technical procedure development, deal web site repository, etc . Other responsibilities include non-technical aspects of change coordination, direct customer interface, customer relationship management, and stewardship meeting coordination.

Confidential

Sr. Microsoft Network Engineer-

• Managed over 2,000 worldwide Windows NT4.0, 2000 and 2003 server hardware, operating system and applications.
• Direct interaction with helpdesk representatives, and Tier I and Tier II technical reps as the escalation POC.
• Worked within a team of Administrators and Architects in support of a Microsoft Windows NT / Windows 2000 Multiple Master Domain environment.
• Support, maintenance and development of IIS Internet Information Server 5.5 2000 dependent applications
• Perform data backup and restorations as requested for data retained on NetApp and EMC SANs.
• Perform day to day Active Directory administration functions.
• Microsoft Exchange 5.5 administration and provide solutions to fit individual customers' need for email archiving and retention.
• Provide rail yard and internal fax server infrastructure problem resolution.

Confidential

Senior Network engineer,

• Network architecture planning, forecasting, procurement, and implementation migration from Token Ring to Ethernet.
• Administration Project management of a 300 E-Commerce server infrastructure
• Responsible for 500 Web Hosting Compaq server farm uptime for Priceline.com, Expedia.com, Orbitz.com, Delta, Northwest and TWA Airline reservation websites and travel agent system infrastructure.
• Network frame relay design, planning, testing, and implementation.
• Network Integration between native Cisco Catalyst 5000, 6000 series, and Foundry routers/switches network.
• Assist DBAs for Oracle 7 to 8i to establish database conversion project timelines.
• Escalation POC for failed communication, hardware and systems generated through HPOV for all MS and Novell Netware failures.

Confidential

Regional LAN/WAN Engineer,

• Provide architectural design and implementation of new location expansions.

Administrate Wan/LAN.

• MS Exchange 5.5 server X400 and MTA transport configuration and user provisioning, support and maintenance.
• Provided support for Windows Server NT4.0, Compaq 3000, 5000 and 6000 with Dell as the preferred vendor for the user peripherals.
• Provided support for DNS/Domain Management, Exchange Server 5.5., Windows NT4.0 user provisioning.