Summary

Highly knowledgeable, innovative, and progress-driven professional with 18 years' experience and expertise in associations with broad knowledge in membership, business development, program development, and market research and analysis. Proven ability to organize and execute educational meetings, event planning and serve as a valued resource for internal and external contacts. Understanding of the housing industry specifically multifamily and 50 housing. Skilled at building strong team environments and working independently. Provide knowledge and experience in database management, budgets, marketing and logistical tasks and implementation of new processes and strategies.

Professional Experience

Confidential

Manager, Multifamily

• Plan, execute and manage elements related to Multifamily and 50 Housing convention education programs and events, including creating session descriptions, program and speaker selection, and coordination of speakers and speaker presentations to ensure that the content is relevant and meets member and attendee needs.
• Provide direct oversight of recognition programs, including Multifamily Pillars of the Industry Awards and the Best of 50 Housing Awards. Includes marketing and promotion efforts, judging, and coordination with Online Relations and Production Group to develop virtual award presentations and award events at the International Builders' Show.
• Develop, manage and provide annual review of budget resources for each recognition program.
• Direct oversight of the 50 Housing Councils' Education and Editorial Committee and the 50 Housing Councils 50 Housing Awards Committee.
• Assist in production and hosting of the webinar series and updates website content for all products.

Program Manager, Confidential

• Manage monthly membership billing and reporting.
• Develop and manage member databases for the Multifamily Leadership Board, Housing Credit Group, and At-Large members for Multifamily 50 Housing Council tracking records, and revenue.
• Manage budgets for Multifamily 50 Housing councils, including forecasts and projections.
• Manage administration of departments' two awards programs, including applicant's database, coordinating judging, notifying finalists and winners. Manage revenue and expenses to ensure program meets budget expectations.
• Manage logistics for Multifamily and 50 Central lounge activities and events at the International Builders' Show. Develop the timeline and schedule of activities and special events logistics in the Multifamily and 50 rooms.

Program Assistant, Confidential

• Provide support to one Senior Staff Vice President, two Staff Vice Presidents, and other staff as needed.
• Maintain membership databases for supported programs. Update, reconcile records, track changes and provide monthly reports.
• Manage membership invoicing, payment reconciliations and follow-up. Review monthly billing reports and rosters.
• Oversee department Fiscal Budget, reconcile expenses and revenue, general ledgers, summary sheets and reclassifications. Provide monthly reports to Vice Presidents.
• Maintain calendars of staff, travel budgets, expense reports and AMEX credit card statements for seven department staff.
• Act as primary liaison with other departments, Leadership Board members, volunteers and other high profile industry leaders.
• Facilitate meeting logistics for Board meetings, forums and conference calls.
• Perform research on the Internet to assist in policy development and marketing efforts.
• Coordinate distribution of publications, periodicals, legislative alerts. Maintain distribution lists.
• Provide customer service for membership inquiries.

Confidential

Marketing Analyst

• Assess and analyze geographic data, segmentation reports and maps for fifty National Office Staff and over seventy-five Field Staff to achieve success in the communities with specialized fund raising events and programs.
• Train and educate staff and volunteers on geographic information system GIS capabilities through formal meetings and presentations.
• Create, develop and implement an Access Database depicted to the ADA structure for the National Call Center, Online Services and Financial Services to use as a tool for changes within the organization.
• Customize demographics for America's Walk for Diabetes, leading to increased participants and contributions and decrease in costs.

Administrative Assistant, Confidential

• Provide support for three Directors, Association Volunteers and Board members, and the Chief Field Operations Officer in the Executive Offices.
• Provide correspondence, memos, notes and desktop publishing.
• Produce weekly progress reports for Executive Staff on current projects.
• Plan and maintain travel arrangements, itineraries, and expense reports for four staff.
• Create and maintain Affiliate Boards and Volunteer Databases.
• Coordinate business meetings for up to 100 Staff and Volunteers.
• Coordinate meetings, arranged conference calls, provided general and logistical support.

Office Manager, Confidential

• Provided support for entire company working for Senior Executive Staff.
• Operated five sub-offices out of state, trained and supervised 45 agents.
• Reviewed all contracts and provided follow-up support.
• Maintained payroll, commissions, residuals, payables and receivables.
• Interviewed potential employees and maintained files on current and new hires.
• Provided all correspondence, desktop publishing, travel arrangements and calendars.

Secretary, Confidential

• Provided support to the President, Vice President and Assistant Manager of Performance Improvement Programs.
• Transcribed correspondence, minutes, reports and memos.
• Coordinated meetings, arranged conference calls, provided general and logistical support for Task Forces, set up interviews and maintained statistics on member companies.