Telecommunications Engineer Resume Profile, NY - Hire IT People

Objective: To continue my 21 year career as an experienced Telecommunications Engineer and a Functional Analyst Technician.

Professional Experience:

Confidential

Telecommunications Engineer

Avaya and Nortel telephony support for USCIS throughout NYC, Long Island, New Jersey and Pennsylvania.
Installed and maintained telecommunication solutions by working with various vendors to take corrective actions on known errors, make planned changes, and perform technical support.
Resolved technical issues and communicated with customers and other technical experts for problem resolution.
Experienced with cabling, cross connecting voice lines, Dmarc extensions, and knowledge of Voice and Data cabling.
Worked with vendors and project teams to perform solution implementation, upgrades, resolve user issues, and scheduling backups.
Responsible for telecommunication system maintenance, performance tuning, account management, installation of software upgrades, user support and systems monitoring.
Worked remotely, and onsite to troubleshoot issues and resolve incidents and problems.
Responded to incident tickets, user inquires and service requests in a timely fashion.
Coordinated large scale installations, moves/adds/changes IMACS .
Programmed business telephone and voicemail systems.
Troubleshooted PBX voicemail systems, including Avaya and Nortel.
Interfaced with telecommunication carriers to open user trouble tickets and resolve said tickets.
Supervised Video Conferencing System installation, and voice and data wiring.

Confidential

Functional Analyst Technician

Resolved user support issues for Avaya and Nortel systems in the Northeast region.
Provided switch maintenance, user moves, additions and changes, using remote access to regional switches.
Supported PBX installing and wiring contract for USCIS.
Developed experience with resolving client issues using Remedy Ticketing System.
Interfaced with upper-division personnel, government employees, customers, and outside contractors to implement major projects.

Confidential

Telecommunications Engineer

Administrator of Avaya, Nortel, PBX, voicemail and telephony systems for regional site.
Supported network using moves, additions, changes and cross connects.
Provided instructions for users on system set up and operational training.
Resolved service requests using HIP ticketing system.
Assisted in design, engineering, installation, and configuration to existing telephony system.
Interfaced with outside vendors to resolve system failures.
Coordinated service using Avaya 8700 Communications Manager.
Updated Avaya CTI data base, with maintenance to voice mail boxes on Avaya Modular Messaging System.
Participated in major telephony projects that included the installation and configuration of phones into a newly established VOIP call-center.

Confidential

Telecommunications Engineer

Provided telephony and PBX support to all offices at Local 32 BJ campus and satellite facilities.
Used administrative certification on Avaya Definity G3 for moves, additions, and changes.
Resolved in-house issues including voice mail password resets, maintenance and routine phone system upgrades/repairs.
Installed, maintained, and supported individual and conference telephone and voicemail systems.
Supervised cabling infrastructure on Cat 5, 6, and 110 type blocks.
Used Avaya Site Administration and TTI to implement digital and analog stations using floor plans.

Skills: