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Windows Support Engineer Resume Profile

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New, YorK

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Profile of Qualifications

  • Highly skilled system engineer with deep Technical expertise.
  • Proven track record for troubleshooting complex problems.
  • Excellent experience in design, installations, configurations multiple MS Windows Systems.

KeyAreasof Expertise

  • All aspects of Microsoft Active Directory: design, configuration, implementation, monitoring, troubleshooting, management.
  • Microsoft Operating Systems: Servers OS W2K3/W2K8/W2K12 and Desktops OS XP,W7,W8 .
  • Group Policy:design, implementation, management.
  • DNS, DHCP,WINS
  • VMware ESX/ESXi HA/DRS/VDI/VMotion/vSphere
  • MS SCCM
  • PowerShell
  • Symantec Backup Exec Symantec Endpoint Protection
  • Monitoring systems hardware health using HP Insight Manager and Dell OpenManage software
  • GroupLogicExtremeZ-IP Double Take software
  • Avocent IP KVM software nFront Password Security Citrix Metaframe Server
  • Dell blades M Class Series Servers Dell PowerEdge Series Servers
  • HP DL Series Servers and storage arrays
  • Dell OpenManage Software HP Insight Manager Software
  • Quest Desktop Authority

Professional Synopsis

Windows Support Engineer

Confidential

  • Supported and maintained Windows infrastructure environment by integrating, troubleshooting and maintaining hardware and operating systems on infrastructure and member servers in company AD forest.
  • Maintained system backups, monitor logs and system usage
  • Provided support and troubleshooting end-users Windows OS and Applications problem.
  • Supported and maintained Anti-Virus software Symantec Endpoint Protection at all Windows Servers
  • Automate daily and simple tasks using scripting PowerShell

Senior Systems Engineer

Confidential

  • Provided support and maintain communicationto business customers for IT related functions.
  • Supported and maintained global Windows infrastructure environment by integrating, troubleshooting and maintaining hardware and operating systems on infrastructure and member servers in the multiple AD forests.
  • Created MS Active Directory Group Policy structure and provided support and maintenance.
  • Designed and create multiple Active Directory Sites across US and abroad.
  • Supervised the design, implementation and administration of the Time Inc.'s Microsoft Active Directory 10000 users multiple Forests infrastructure.
  • Deployed ESX VMware clusters and virtual machines throughout 3 primary and 2 secondary locations in the US.
  • Engineered server requirements for various application developments and IT support groups throughout the enterprise.
  • Designed and build different physical and virtual MS Windows Server: File and Print Servers, MS Clusters, Application Servers, Domain Controllers.
  • Engineered, deployed and maintained Time Inc.'s Citrix infrastructure.
  • Deployed Dell M1000e series blade enclosures in TI primary locations.
  • Had responsibility for decommissioning of physical and virtual systems throughout the enterprise.
  • Had responsibility for upgrading VMware ESX hosts to more current versions.
  • Had responsibility for upgrading Windows server operating systems to current versions, including remote offices server upgrades at multiple remote locations in the US and abroad.
  • Executed monthly Microsoft Windows security updates on all enterprise Windows servers utilizing MS SCCM
  • Had responsibility for coordinating change management tasks in Windows servers infrastructure environment
  • Managed Active Directory backups with Symantec BackupExec
  • Installed, configured and maintained Anti-Virus software Symantec Endpoint Protection at all Windows Servers
  • Maintaining high quality of work while supporting multiple critical projects with short timelines

Thrift Office Automation Company

  • Designed and built IT Infrastructure for small business offices
  • Built custom servers MS Windows and Novell Netware and personal computers
  • Setup printers and monitors
  • Configured Netware directory services and MS Windows domains
  • Assembled computers and servers from scratch using parts from different hardware vendors Compaq, IBM, Dell, Gateway, HP, etc.

Hardware Engineer

  • Supervised hardware maintenance and repair for different IT equipment including Mainframe ES-1035 aka IBMs/370 , disk storage, tape devices, printers and other computer devices

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