IT and Consulting Knowledge Skills

• MS Exchange Server 2000-2013, Windows NT 2000-2008 Server Active Directory configuration
• SMTP, DNS, DHCP, LDAP, GPO, TCP/IP, LAN, WAN,
• Operating Systems: Windows 9x, NT, ME, 2000, 2K Pro, XP, Vista, and 7
• LYNC-OCS Server 2007-2013 design, implementation and support
• Management of BES and GOOD Servers
• Desktop, Laptop, and Server Hardware/Software Support, Desktop and Laptop imaging, Configuring RAID, Customer Service, Deployment of Software
• Remote access software: VCN, Dameware, SMS, SCCM, Citrix MetaFrame XP Client and Server Management,
• Configuration of Net Screen, VPNs, and Blackberry and Treo software on client machine RSA Security, Symantec 2000-2008 Enterprise Antivirus/Internet
• Trained on Cisco Routers, Hubs, and Switches
• Hyper-V, VMWare ESX Configuration.
• Track-It, Remedy, Tivoli, SAP, and Database management
• Imaging software: Symantec ghost, Acronis, WIA, WIM, BDD 2007
• Backup software: Backup Exec, Net Backup, Altiris, Acronis
• Managing teams of 5 or more

Work Experience

Confidential

LYNC Escalation Engineer

Represent Microsoft and communicate with corporate customers via telephone, written correspondence or electronic service regarding technically complex escalated problems.

• Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty.
• Collaborate with team and EE's to make sure all are aware of any bugs or issues found in the product
• Acquire coordinate resources from other groups as needed to resolve customer issues
• Coordinate with TAMs Account Managers to sufficiently complete service requests
• Research to stay knowledgeable on any new technology that assists the customer in any way

Confidential

Systems/Citrix Administrator

• Supported a multi-site multi-domain Microsoft Active Directory and Citrix organization
• Planned and deployed migrations and upgrades of new Citrix environments
• Assisted Engineers in finding and fixing glitches in the new Citrix environment
• Served as a technical liaison between the corporate and consulting counterparts
• Planned, tested, and implemented day to day business usage of citrix clients.
• Identified and resolved problems affecting system and Citrix servers and client performance, efficiency, and availability in a timely manner
• Developed and maintained policies, procedures, and training plans for Citrix client implementation and administration

Confidential

Sr. Systems/Exchange Administrator

• Supported a multi-site Microsoft Active Directory and Exchange organization
• Administered and supported Active Directory, DNS Microsoft Exchange replication
• Assigned and activated Blackberry,Android, iPhone and iPad Good Devices
• Planned and deployed migrations of Exchange Server 2010 from Exchange Server 2003
• Engineered the process of migration to Windows 7 using WAIK and USTM 4.0
• Used SCCM to ensure security compliance of new and legacy migrated systems by pushing software, updates, patches, and/or operating systems to workstations and servers
• Served as a technical liaison between the corporate and consulting counterparts
• Planned, Implemented, and managed day to day usage of LYNC 2010 Servers and clients.
• Identified and resolved problems affecting backup and file servers performance, efficiency, and availability in a timely manner
• Developed and maintained policies, procedures, and training plans for backup system administration

Confidential

Sr. Systems/Exchange Administrator

• Supported a multi-site Microsoft Active Directory and Exchange organization
• Administered and supported Active Directory, DNS Microsoft Exchange replication
• Assigned and activated Blackberry,Android, iPhone and iPad Good Devices
• Planned and deployed migrations of Exchange Server 2010 from Exchange Server 2003
• Engineered the process of migration to Windows 7 using WAIK and USTM 4.0
• Used SCCM to ensure security compliance of new and legacy migrated systems by pushing software, updates, patches, and/or operating systems to workstations and servers
• Served as a technical liaison between the corporate and consulting counterparts
• Planned, Implemented, and managed day to day usage of LYNC 2010 Servers and clients.
• Identified and resolved problems affecting backup and file servers performance, efficiency, and availability in a timely manner
• Developed and maintained policies, procedures, and training plans for backup system administration
• Configured CAS Arrays and Hardware Load Balancers for Microsoft Exchange 2010
• Monitored, tested and analyzed e-mail system activities to ensure maximum performance, efficiency, and availability
• Identified and resolved problems affecting messaging systems performance, efficiency, and availability in a timely manner
• Developed and maintained policies, procedures, and training plans for messaging system administration appropriate use
• In depth knowledge of multi-site geographically dispersed fault tolerant Exchange 2003/2010 environments
• Resolved Exchange daily and migration issues that were raised

Confidential

Sr. Exchange/Systems Administrator

• Supported a multi-site Microsoft Exchange organization
• Administered and supported Active Directory, DNS Microsoft Exchange replication
• Executed exchange migrations from v 2003/2007to v2010
• Resolved Exchange migration issues
• Monitored, tested and analyzed e-mail system activities to ensure maximum performance, efficiency, and availability
• Identified and resolved problems affecting messaging systems performance, efficiency, and availability in a timely manner
• Developed and maintained policies, procedures, and training plans for messaging system administration and Forefront for Exchange and appropriate use
• In depth knowledge of multi-site geographically dispersed fault tolerant Exchange 2007/2010 environments
• Configure SMTP OWA connectors via ii7 in Microsoft Exchange 2010 for off network customers

Confidential

Technical Manager

• Provided quality and timely service as well as operator training
• Analyzed needs for service department, to improve productivity, streamline inventory, and improve customer satisfaction
• Install multifunctional equipment onto various network environments, and provided technical training
• Provided solution to outstanding tickets issued by customers and exceeded customer satisfaction
• Performed monitoring and schedule, job management to ensure that customers have up to date information for next business day
• Reengineered procedures backup and disaster recovery for Microsoft Exchange 2007 data
• Wrote and implemented troubleshooting steps for Microsoft issues and trained employees on how to use them
• Executed troubleshooting and analysis of: SAP instances, database and application server connectivity, performance and availability to minimize downtime of application servers
• Configure SMTP connectors in Microsoft Exchange 2007 for off network customers

Confidential

Sr. Systems Administrator

• Managed Microsoft Exchange Server 2003 through 2010 on Microsoft 2008 Enterprise server, which included the creation and moving of mailboxes to various Exchange servers within the domain, troubleshooting mail issues, general maintenance of mail stores and mailboxes
• System optimization, troubleshooting by way of the Microsoft Exchange shell and Microsoft Exchange Management Console
• Implemented and maintained Windows Enterprise Server 2003 SP 2 2008 Domain Controllers and Exchange Enterprise Servers in native mode Windows 2003 and 2007 Domain
• Managed day to day usage of OCS/LYNC 2007 Servers and clients
• Created modified and migrated MS Exchange 2003-2010 stores and databases
• Used SCCM to ensure security compliance of secret and non-secret systems by pushing updates to workstations and servers
• Performed Mailbox Recovery using NETBACKUP Single Mail Box Recovery tool and Symantec Backup Exec. 12 for corrupted or deleted Exchange accounts
• Reengineered procedures backup and disaster recovery for Microsoft Exchange 2007 data
• Wrote and implemented troubleshooting steps for Microsoft Exchange and Communicator issues and trained employees on how to use them
• Trained co-workers on the installation and use of Microsoft Exchange 2007 management tools
• Configure SMTP connectors in Microsoft Exchange 2007 for off network customers
• Provided services to over 15,000 users on the military domains
• Managed day to day usage of OCS/LYNC 2007 Servers and clients.
• Ensured BEx backups completed backups as scheduled on all Exchange servers and Domain Controllers
• Maintained multiple DNS servers on site and ensured DNS worked within secret and non-secret military domains
• Provided IT support, which includes solution planning, testing and implementation of software and hardware configurations on secret and non-secret networks
• Setup DHCP to perform scavenging with the DNS servers for old records to be deleted and new records updated
• Implemented Syncsort's Backup Express BEx backup solution
• Ensure transaction logs are truncated after Full Backup of the Exchange servers
• Setup File and Backup servers with directly attached ISCSI connections to Power Vaults storage devices and also setup NETBACKUP FAS270 filers by using the CIFS shares
• Configured and maintained Group Policies for secret and non-secret military domains
• Assigned NTFS and share permissions Using GPO's and Active Directory and FMS
• Implemented Backup solution for secret and non-secret military domains using Symantec Backup Exec 12
• Implemented DHCP roles and configured IP scopes for secret and non-secret military servers
• Implemented and managed Print Servers
• Trained Army, Air Force, Navy, and civilian co-workers on Systems Administrator's daily duties
• Served as a technical liaison between the military and civilian counterparts

Confidential

Technical Manager/Systems Administrator

• Responsible for Microsoft Exchange 2003 servers, Blackberry Enterprise servers and Active Directory domain controllers in 3 physical sites in 3 different states
• Performed Mailbox Recovery using Symantec Backup Exec. 10 and 11 for corrupted or deleted Exchange accounts and single deleted email
• Reengineered procedures backup and disaster recovery for Microsoft Exchange 2003 data
• Managed and created network and Microsoft Exchange accounts by using Active Directory
• Ordered, built, installed, managed and migrated DHCP, Backup, File, and Exchange servers
• Server administration and policy enforcement including created accounts and GPO's
• Installed and configured hardware and software systems providing network integration with existing network components
• Planned, installed and implemented new Backup Exec. software and policies
• Managed, worked with and trained a team of Technical Support Technicians to help solve day to day problems with the Network, PC, and other various issues
• Worked with the President, VP's, and other executive staff to solve technical, PC, and network related issues
• Administered the procurement of cell phones and blackberries while maintaining the BES
• Held weekly meetings with team of employees to go over and assign ongoing and new projects

Confidential

Independent Contractor/Network Admin

• Managed and created network and Microsoft Exchange accounts by using Active Directory
• Responsible for Microsoft Exchange 2003 servers, Blackberry Enterprise servers
• Performed Mailbox Recovery using Symantec Backup Exec. 10 and 11 for corrupted or deleted Exchange accounts and single deleted email
• Backed up and recovered for Microsoft Exchange 2003 data
• Performed level II and level III support for Microsoft exchange users
• Managed and created network, Citrix, and Exchange accounts by using Active Directory
• Installed and configured hardware and software systems Sales Logix, e by Epicor, Net screen, AT T client , providing network integration with existing network components
• Built and installed images using Symantec ghost and the new WIA WIM format using BBD 2007
• Built and migrated DHCP, Backup, File, and Exchange servers from 2000 to 2003
• Created accounts and GPO's in active directory
• Installed, implemented, maintained and administered VoIP Telephony system
• Server Administration and Policy Enforcement
• Repaired, installed, adjusted, modified, and tested a number of network equipment including but not limited to computers, servers, routers, switches, wireless routers and access points, digital telephones, digital comm., terminals, wireless radios, fiber optics
• Researched, purchased equipment, designed, and implemented the policies for networking video conferencing in 8 different offices in 8 different states
• Installed configured and maintained user accounts on Citrix Server.
• Maintained 107 Networks on 5 separate sites
• Eradicated viruses and spy ware to allow users to more effectively utilize their computers
• Used a number of remote access programs to help remote and users with software, connectivity, and other pc issues
• Assisted remote and onsite users with issues concerning IBM mainframes
• Inventoried and completed the depreciation schedule of over 5,000,000 of IT equipment
• Performed Q/A control procedures for communication/electronics equipment
• Performed software and hardware troubleshooting on variety of Blackberries, Treos, and other PDA devices
• Assisted with the relocation of a company's server room and workstations
• Repaired, configured, and installed Macs printers to operate on the network
• Backed up and recovered client PC's and Laptops while building and rebuilding them
• Updated Maintained and repaired network and client machines onsite and offsite
• On call after hours helpdesk and traveled to four sites repairing network services
• Trained and educated new IT employees on different software and applications
• Performed software and hardware troubleshooting on variety of workstations, computer peripherals, proprietary mortgage medical, and publishing software
• Created and maintained databases for various projects

Confidential

Network Technician

Supervised eight technicians and trained over 20 technicians at a time

• Participated and supervised in the migration and upgrades of all computers to be in compliance with Y2K for the West Coast Region of the United States Marine Corps
• Performed Q/A control procedures for communication/electronics equipment
• Troubleshot, repaired, installed, adjusted, modified, and tested computers, networks, network equipment, software, printers, switchboards, digital analog telephones, digital communications terminals, wireless radios, fiber optics, and circuit boards down to component level
• Handled inside/outside plant and fiber/copper cable telecommunication installation/repair
• Managed and coordinated the installation of a fiber-optic backbone