Career Summary

Technology Consulting Executive with solid IT management, Helpdesk management, network operations and management and consulting experience in private, public, government, and non-profit companies. Specialize in IT operations and Business Process Reengineering. Skilled in strategic direction, budget preparation, vendor relationships, and planning operation of Data Centers.

Technology Experience

• Network Equipment: Cisco Routers 1700, 2501, 2611, 2620, 2811, 3748, 7206, Cisco Switches: 2928, 2950, 2960, 3550, 3750, 4006, 4507, 4510, 6509, and 6513. Routing Protocols: OSPF, EIGRP, RIP, HSRP. LAN Switching: Spanning-Tree, VLANs, Channel Groups Port channels, 100MB, 1GB, 10GB Ethernet Trunks, QoS, and VOIP. Cisco 11000 series content switch, Cisco 800, 1700, 2600. Extreme Summit class switches, Dell Power Connect.
• Firewalls: Cisco PIX 515E 525 FO Firewall with VPN, CheckPoint 4.1, CheckPoint NG AI R54 VPN, Raptor 7.0 VPN.
• DataComm: DS3, T1, Frame-Relay, Point-to-Point, PRI, ISDN, PPP, TCP/IP, DNS/DHCP, SSH, SSL, 802.11 WPA WEP, Cisco Call Manager 4.2, Unity 4.0, Call Manager Express 3.3.
• Security tools: Retina, Nessus, Nmap, Snort, Network General Distributed Sniffer/ Sniffer Pro, SourceFire, ISS RealSecure, Lophtcrack.
• Monitoring Tools: Cisco Works, WUG, SolarWinds, TCPDump, MRTG, Etherreal, and Syslog.
• Server: HP/Compaq Proliant DL380 DL580, and Dell Server hardware.
• OS: MS Active Directory, MS NT, 2K, 2K3 Server, MS Terminal Server Remote Desktop, MS Exchange 5.0, 5.5, 2K, 2K3, Novell, Novell Groupwise, IIS 5.0 6.0, MS SQL 2000, Citrix Presentation Server, Linux RH Fedora Core 3 4, MS XP
• Software: Altiris 5.5, 6.x, SMS 2.0., HP Rapid Deployment, HP Lights Out, HP Insight Manager, Ecora, NetIQ Security Analyzer, Webtrend, Shavilik HFNetcheck, WebAuthorize, Veritas NetBackup Datacenter 4.5, Veritas Backup Exec 9.1, BrightStor Storage Resource Manager, San Designer, SAN Manager, ArcServe Backup, Norton Enterprise Antivirus Edition, Trend Micro, McAfee Antivirus/Internet Security Suite, Norton GHOST, Visiflow EDMS, Frontrange Heat Call tracking, Adobe Photoshop 6/7/8, Adobe Illustrator 8/9, Dreamweaver MX, NSI Double Take 4.2/4.3, Geo Cluster 4.2/4.3/4.4, RSA Server/ Steel Belted Radius, ACE Server, SecurID, Verisign Global Certificates, Microsoft Office 97/2000/XP/2K3/2K7, Project 2000 server, Project 98/2K/2K3/2K7, Visio 2K/2K3/2K7, Internet Acceleration and Security Server, Clustering service,
• Internet Information Service, SQL 7.0/2K/2K5, Commerce Server 3.0, 2000, Sharepoint 2K3, 2K7, Kofax Accent Capture, EMC Documentum ApplicationXtender, WebXtender, DiskXtender
• Hardware: Compaq DLT Library, HP/Compaq EVA 3000, EMA 8000/12000, HP/ SAN Switch Brocade 32/16/8 power pack, HP SAN Appliance I/ II, HP MSL Super DLT 5026, MDR 2400, NSR 2402, HP Storagemax 600mx, Brocade MDR, Exabyte L80, StorageTek L80, APC Infrastructure

Professional Experience

Confidential

Network Services and Operations, Deputy CIO

• Managed staff of 48 to support hardware and software operations at one on-site and two remote Data Centers for Hillsborough County, including more than 120 servers and main frame providing 24/7 service to 1,100 employees, and other county and state agencies
• Developed, administered and tracked a 9 M capital budget, a 7M staffing budget and a 2.6M maintenance and support budget. Reduced OPEX by 23 in less than 6 months.
• Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.
• Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications.
• Facilitated weekly team meetings, individual counseling and consulting, performance evaluations to motivate team members and foster a cohesive work environment
• Resource Management - Resource planning, staffing and development of staff focused on 70 utilization, service readiness, and management of services infrastructure.

Confidential

Sr. Consultant

• Consulting - Engage clients to evolve an agreed-upon course of action and direction that helps manage the relationship between the enterprise business, IT and its environment. Secure product vendors and establish pricing for all external business. Sale and support all new and existing client base with technology related products or services.
• Provide MSP and technology integration with Altiris in a services focused on Service-Oriented Management software, IT Asset's, Helpdesk and Security.
• Consulting Engage clients to evolve IT infrastructure through Altiris lifecycle management products.
• Establish and maintain company infrastructure including web, application, file and print, and database servers. Responsible for coordinating with external vendors to resolve network connectivity problems and deployment of new applications, and provide detailed written documentation and procedures.
• Provide remote and phone client support, network management, LAN/WAN support and application support on various hardware configurations including Dell, Compaq, and HP workstations and servers. Responsible for Exchange, DNS, and Database servers at client locations and internal.
• Architecture - Design the structures of the systems in the enterprise, which comprise software components, applications and the relationships amongst them and the business goals.
• Assessments - Judging the value, quality, outcomes and results of the existing or proposed IT solutions/technologies in the context of the client's business requirements

Confidential

IT Manager, Sr. Engineer

• Managed and supported staff of 8 to support hardware and software operations at one on-site and one remote Data Centers for Harris County, including more than 120 servers providing 24/7 service to 600 employees, and other county and state agencies
• Developed, administered and tracked a 2.5 M capital budget, a 4M staffing budget and a 864K maintenance and support budget.
• Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.
• Daily and on call duties include network availability, resolve service outages, and troubleshoot errors and performance issues. Designing and engineering including gathering requirements, produce budgetary estimates, approve and document new projects and concepts related to network architecture. Network Management and Troubleshooting by decoding packets, and analyze TCPIP streams with Network Analyzers captured network packets with Arpwatch, ISS Internet scanner, IDS and IPS systems.
• Manage implementation of the network and desktop infrastructure and deployment of new server hardware. Auditing, Penetration testing and scanning network for vulnerabilities and exploits and have the ability to assess network security and provide detailed reporting.
• Managed cryptography, security and encryption maintain Checkpoint Firewall-1, VPN, Cisco switches and content appliances. Support Windows and Linux high availability clustering and load balancing, Active Directory, terminal services, system scripting, IP addressing, R STP, SNMP, SMTP, DNS, WINS, DHCP, IEEE network communications standards, and Industry cabling standards for data and telecommunications. Maintain Network desktop and servers with system management software package Altiris support Citrix Metaframe, HR, Accounting applications.

Confidential

Sr. Consultant

• Business development responsibility for providing consulting services to the CxO level of clients and prospective clients. Maintained billing status of 50 .
• Oversee all management consulting engagements ensuring quality of services provided and financial performance to corporate targets.
• Consult to clients regarding Information Technology, secure product vendors and establish pricing for all external business.
• Sale and support all new and existing client base with technology related products or services.
• Design and maintain company infrastructure including web, application, file and print, and database servers. Responsible for coordinating with external vendors to resolve network connectivity problems and deployment of new applications, and provide detailed written documentation and procedures.

Confidential

Network Engineer

• Provide I, II, and III level support for local and network applications for foreign and domestic offices with NT Security, network account and Exchange administration for over 700 users.
• Responsible for ongoing support with web enabled applications Microsoft IIS applications for the financial industry Real-time stock quotes system, Bear sterns order entry and account information system, Bloomberg market analysis, and custom account information.
• Responsible for installation and configuration of Compaq servers and desktop, IBM laptops. Responsible for streamlining all application installations through Ghost, SMS, batch files, and scripts.
• Responsibilities also include maintaining and supporting over 40 plus servers: email, IIS, Citrix, HR, Accounting, application servers, database servers, file and print servers, and other proprietary servers for the financial industry running on NT and Novell and network infrastructure for local and Wide Area Network. Responsible for coordinating with external vendors to resolve network connectivity problems and deployment of new applications, and provide detailed written documentation and procedures.
• Responsible for enterprise backup and data restoration as well as offsite data storage.

Confidential

Sr. Network Engineer: Contract

• Facilitated communication between consulting teams and client, including project status and technical information architecture, design and implementation objectives .
• Pre-sales support and business development activities for customer base.
• Provide I, II, and III level support, network management, LAN/WAN support, server maintenance and Optimization, and solution support for various contract clients. Various operating system platforms from Windows NT and Novell with various software packages Lotus Smart Suite Microsoft Office, Outlook, Windows 95-98, Dos, Citrix, Winframe, Database servers SQL, Oracle, Mail servers Merkur, GroupWise, Exchange. Responsible for coordinating with external vendors to resolve network connectivity problems and deployment of new applications, and provide detailed written documentation and procedures.

Confidential

Systems Technician, Systems Administrator

• Re-designed and implemented a new WINS infrastructure for the Global WAN, to eliminate name resolution problems.
• Proposed a new Global NT Domain Model. Developed an NT Domain migrations plan and implemented a Multiple Master Domain Model to improve security and prepare for W2K.
• Responsibilities include Estimating the amount of time and material needed for projects and coordinating work amongst team members.
• Provide I, II, and III level support for local and network applications, user support, network management and LAN support, server maintenance and Optimization, and solutions support for project rollouts. Various operating system platforms from Windows NT and Novell. Responsible for installation, configuration of all Compaq Proliant servers, install and configure all network hardware and software. Responsible for maintaining all data terminations, cable drops, and LAN connectivity