Highly driven busines professional with over 23 year of experience in Ford Motor Company. Experience include Administrative, Employee Training, IT Site Management, Plant IT Busines Analyst, IT Project Management, Asset Tracking and Procurement Analyst.

QUALIFICATIONS:

• Outstanding Organizational Skill Graphic Design Proficient Typing Skill Instructor/Trainer
• Excellent Interpersonal Skill Personal Computer Hardware/Software support experience Project Management

COMPUTER SOFTWARE PROFICIENCY:

• M Office M Outlook FrontPage Image Composer Common Security Interface CSI
• Plant Configuration PCON Total Equipment Management TEM/Maximo
• Global Tooling System Variset GTSV Synchroni Material and Replacement Trigger SMART
• wAlarm Notification System AN wShop Floor Requisitioning SFR CPAR Ford Procurement Program

CAREER EXPERIENCE:

Confidential

• In order to achieve a uniform appearance and interaction for end-user of SPOC and GSD, the SPOC and GSD content contained within Ford knowledge article and other areas, will need to be identified, documented, and updated to reflect IT Service Desk.
• Identify and document in excel spreadsheet all SPOC and GSD mention in all knowledge documents
• used by analyst and technicians.
• Update all document to reflect necessary changes.
• Submit update to Knowledge team for publication.
• Proofread and approve change before publication.

Asset Tracking and Procurement Analyst

Confidential

• Enter CPAR orders, record, and monitor Order for leased PC hardware and associated service for
• Dell' PC Renewal program at Ford Motor Co.
• Investigate PC not detected on the network through system tool eAsset and direct contact with
• Ford personnel.
• Proces customer response to automated information request AWOL machines.
• Identify authorized off-network equipment in the system to prevent repeat inquiries.
• Notify Ford security of reported thefts-proces thefts.
• Proces ad hoc request for management.
• Monthly order metric tracking of over 30,000 pc's
• Enter pickup requests.
• Building Walkthrough / sweeps.

Society of Manufacturing Engineer

Administrative Coordinator II

• Administrative Coordinator for Lean and Green Manufacturing Certification Classes. - Schedule Class
• - Send test and material to on-site instructor - Retrieve electronic result of test. - Send out Test result and certifications.
• - Send out Recertification notices
• Proces written correspondence and other departmental assignment using a variety of word
• processing, data input, spreadsheet, and data base software.
• Contact other to obtain information.
• Organize correspondence, reports, etc. for revie and signature based on review, provide information
• and/or compose correspondence
• Coordinate material and arrange in-person meeting and virtual meetings, programs, or events
• Open and route incoming mail, send mail and faxes.
• Maintain and/or create department filing, supplies, and other resource protect confidentiality of
• material a appropriate.
• Oversee special projects.
• Train and mentor Administrative Coordinators.
• Answer telephone, screen calls, take messages, and make appropriate call dispositions.
• Provide on-site support at events.

Confidential

While on assignment at Ford Motor Company, I have held the following positions

Sr. IT Operation Analyst

• Migrate and integrate from Visteon infrastructure to Ford infrastructure and application at the following ACH facilitie Milan, Saline, Sheldon Road and ACH Headquarters
• Implement the Ford PC Renewal Proces at all sites.
• Server Administrator for Plants, responsible for granting and removing acces to Plan Floor Servers
• Sila Administrator for Plants, responsible for setting up NT/Exchange account for all users.
• Maximo Administrator for Plants, responsible for creating ids, granting acces and resetting passwords.

Confidential

• Computer Support for Laptop Cycle Plan for Key-Point user in the U and Canada.
• Stage and build laptop to the criteria listed for each user.
• Remotely install ne laptop, utilizing Net Meeting and the FEUMT tool.
• Follo up with user and trouble shoot any issues.

PC-Renewal Memory Upgrade

Installed memory upgrade on PC' in variou buildings

SPOC-Help Desk Test Call

Tasked to perform variou PC related problem call to Manila, documented result and reported to project leader

Confidential

While on assignment at Ford Motor Company, I have held the following positions:

IT Busines Analyst

• Implement Ford Plant Floor Application at Sterling Axle Plant
• IT Plant owner of the following applications: CSI, PCON, TEM/Maximo, GTSV, SMART, AN and SFR
• Responsibilitie include: Implementing application throughout plant, setting up application for users, granting user security acces to application and trouble shooting day to day application issues
• PC Renewal and Image Utility Program Coordinator for plant.
• CPAR Requisitioner, responsible for submitting all IT related purchase order and approving payment when received.
• Server Administrator for Plant, responsible for granting and removing acces to Plan Floor Servers
• Sila Administrator for Plant, responsible for setting up NT/Exchange account for users.

IT Project Analyst

• Migrate and integrate Ford infrastructure, architecture and application at the Rawsonville Plant and the Sterling Plant.
• Institute and ensure ITPM compliance.
• Facilitate move from IBM support to Mfg. IT, TVM and SPOC support.
• Regional IT Planner Project Management
• Communicate and plan core IT project and initiative for PC environment for MFG/PTO customers.
• Intel planning
• Communicate IT initiative and processe with MFG/PTO customers.
• Interface with Center of Excellence and provide pre-planning with Center of Excellence for all IT initiatives.
• Communicate customer issue and concern to COE' for all IT initiatives. Voice of the customer
• Help facilitate consistent computing and telecommunication environment for Intel client at MFG/PTO sites.
• Coordinate schedule with installation partner and service provider for IT project and services. Coordinate deliverie and returns.
• Customer Communication - First point of Contact for customers
• Assist site manager in customer relationship development.
• Plan and coordinate Key User meeting for facilities.
• Interface with COE' a required for daily site support. Act a liaison between customer and COE' for IT Initiatives. Communicate customer concern for these initiatives.
• Site Management
• Provide support for site management and assume site management role when required.

Administrative Assistant

• Provide support for daily busines activitie of departmental office
• Maintain Department calendar of event and travel arrangements
• Collection and disbursement of employee timecards/payroll
• Facilitate computer/phone/personnel move within department

Graphical Support

• Design/develop and support graphical need for:
• Quality Manufacturing Operation and Quality Office Manuals
• Passion for Quality Offsite and UAW/PTO Quality Forum and Mutual Growth Meetings
• Department and Director Office speeches/presentations

Computer Key User

• Administer all computer need for department
• Provide technical support for PC, mainframe emulation, networking, and printers
• Proactive position in the procurement of hardware/software computer peripherals
• Develop and maintain inventory, software licensing, and computer expense databases

Web Publisher

• Use FrontPage and Image Composer software to design/develop and publish to the web
• Update and manage the Powertrain Quality Manual and Procedure for all Powertrain Plants.
• Designed and developed Web advertisement for 1999 Customer Driven Quality Awards.
• Publish and maintain the Powertrain Plant Quality System Audit Schedule and QS-9000 Position Papers.