Call Center agent Resume Jeffersonville, IN - Hire IT People

SUMMARY

Responsible and dependable Customer Service Representative with 6 years’ experience with different companies.
Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints.
Hands on experience in ensuring that appropriate changes are made to resolve customers’ problems and referring unresolved customer grievances to designated departments for further investigation.

Areas of expertise

PROFESSIONAL EXPERIENCE

Confidential, Jeffersonville, IN

Call Center agent

Responsibilities:

Review insurance policy to determine coverage for both the member and provider.
Post or attach information to claim file and transmit claims for payment or further investigation.
Take Premium payments over the phone.
Send out necessary documents to both the member and provider
Make sure the HIAPP is always verified
Maintain a quality and adherence of 95% or better.

Confidential, Louisville, KY

Switcher (teller/personal banker)

Responsibilities:

Collect and deposit money into accounts, disburse funds from cash accounts, keep records of collections and disbursements.
Balance currency, coin and checks in cash drawers at end of the night, and calculate daily transactions using computers, calculators, or adding machines.
Monitor bank vaults to ensure cash balances are correct.
Recommend to clients strategies in cash management, insurance coverage, investment planning, or other areas to help them achieve financial goals.
Recruit and maintain client bases.
Weekend Head vault teller.

Confidential, Louisville, KY

Teller

Responsibilities:

Perform clerical tasks such as typing and filing
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers’ transactions into computer to record transactions and issue computer - generated receipts.
Balance currency, coin and checks in cash drawers at the end of shifts and calculate daily transactions using computers, calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates, bank names, identifications of the person receiving payments and the legality of the documents.