Network Administrator Resume Profile, GA - Hire IT People

Confidential

Create and deliver customized technical On Demand TV Media and CDN training solutions to Ericsson TV customers worldwide. Training provided to groups of Operational, Support, Developer, Networking, and Marketing experts at large Cable and Satellite TV Operators in a global environment.
Training includes such technologies as Content Delivery Networks CDNs , Streaming Media and Protocols such as RTSP and HLS, Metadata, Set top boxes STBs , Video Servers, QAMS, IPTV, and proprietary Back Office Technologies.
Supervise a team of software trainers focusing on providing a myriad of software TV solutions to large Cable, Satellite, and IPTV Operators in a global environment.
Design and author extensive technical and non-technical instructional materials, including PDF and PowerPoint documentation, labs, multimedia, assessments, and evaluations. Facilitate training using an ILT and elearning methodology.
Facilitated/conducted training in the following countries: US, Canada, Norway, Sweden, UK, Taiwan, China, Malaysia, and the Philippines.

Confidential

Operations Technical Trainer

Provided training to internal operational staff, with a focus on technical training for Technical Support representatives. Technical training included instruction on a full suite of Cbeyond products including VoIP, SIP, Analog Telecommunications, ISDN, Cisco-based data communications, T1, Metro Ethernet, Backup, Anti-Virus, Web Hosting, Microsoft Exchange, VPN, Firewall, Cloud Server, Cloud PBX, etc.
Created and conducted a New Hire curriculum, a 5 week on-boarding course focusing on Mission, Culture, Soft Skills, Product Suite, and Internal Systems, as well as all necessary technical constructs.
Handled coordination and logistics of all training events. Worked with all levels of management and SMEs to design, develop, and implement training programs focused on emerging product knowledge, CRM Siebel system releases, procedural changes, process improvements, and training gaps.
Designed and authored extensive technical and non-technical instructional materials, including PDF and PowerPoint documentation, labs, multimedia, assessments, and evaluations. Facilitated training in ILT classroom and WebEx environments to audiences of 3 300 people.

Confidential

Associate Professor, Computer Science

Trained computer networking and programming students on a large variety of software, hardware, and otherwise technical material. Created course structure, curriculum, and content in an online environment using the Blackboard online platform. Utilized traditional stand-up, distance learning, and a unique hybrid of these two methodologies.
Chaired the corporate-wide IT Curriculum Development Committee, which steered all curricular developments in IT programs throughout the national system. This included course outline development, curriculum development and maintenance, materials selection and standardization, and quantitative assessment of teaching effectiveness.

Courses taught included:

TCP/IP Fundamentals

Introduction to WANs and Telecommunications
CompTIA Security , Network , and A
Fundamentals of Cisco Wireless LANs
Oracle 10g
Microsoft Windows Server 2000, 2003 Network Infrastructure / Directory Services
Microsoft Windows 2000, XP Professional
IT Strategic Management
HTML
Microsoft Excel 2003/2007
Microsoft Access 2003/2007

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Network Administrator Resume Profile

GA

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