Program Manager Resume Profile,

Summary

Thanks to Gail for taking the initiative to do all the work on setting up the Virtual Campus team.Kudos on what a great job she did pulling a process and the documentation together. Sabrina Ohnemus Biz Ops Manager, Cisco
There was a lot of change on the programs that Gail managed, yet she managed this change well. Gail engaged with other training organizations and worked with our own training team to improve processes Gail built strong working relationships with each of the teams she supported and they were sorry to see her leave as was I. Neil Mitchell Documentation and Training Manager, Cisco Scotland
Gail is a very gifted writer, and has strong verbal communication skills. She connects easily with people, and is quick to build rapport. She is very engaging, and gets along well with all her peers and stakeholders. I love the 'color' and spirit of her e - mails. Donna Prust Senior Manager, Cisco
Great positive press on the communication that went out Kudos to you and the team on weaving in the DIVERSITY message You are our new hero, for sure Congrats again, and as always, love the partnership and advocacy Sandy Hoffman
Senior Director OPS Inclusion Diversity, Cisco
I just reviewed all the docs and I'm very pleased. Everything looks great The layout on the handouts is very professional and easy to read. Thanks for going the extra mile on orientation. The Intern Orientation Guide is an added bonus. Great, great work.
Yvonne Moustakas Senior Manager, Cisco

Technical Writer

Writing and editing: content, consistency, conciseness, clarity, grammar, usage, style, tone, leveling, messaging, and accessibility. Experienced crafting communications for target audiences. Spelling bee queen and punctuation fairy. Experienced managing localization and translation.
Online editor well-versed in corporate, technical, and publishing styles, including Associated Press AP, ChicagoManual of Style, and house styles. Agile/Scrum and Kaizen. Quality. Minimalism. Intranet and customer-facing comms. Research and investigation. Layout, production, and work flow.
Experienced leading virtual teams working remotely on complex projects across geographic and functional diversity. 15 years telecommuting.
Adobe Acrobat and productivity tools Word, Excel, PowerPoint, and Outlook . Mac and Apple world. Google Drive, Gmail, and mobile apps. Android aficionado. HTML, XML, and mark-up. SEO/keywords. Cloud computing. Social media. Interactive media. Content management and version control.

Confidential

Customer Service Ninja

Provide world-class customer service and prepare reports and feedback.

Confidential

Managed and advised end-of-life care for family members. Resolved legal and other issues spanning three geographic regions and affecting multiple families.

Confidential

Project Manager Operations

Program Manager Network Management

Senior Technical Editor Engineering

Communications

Managed communications and presentations for college recruiting program: planning, creation, messaging, strategy, and execution.
Performed substantive and developmental editing organizing, writing, and presentation, content editing, copy editing, and proofreading.
Wrote and edited blogs, wikis, web sites, online help, white papers, release notes, developer content, courseware, assessments, proposals, social media, interactive media, digital signage, and more. Created presentations and training using animation.
Established guidelines and nomenclature for editing user interfaces.

Projects and People

Managed volunteer network of recent college graduates. Managed university campus teams for 1 universities and 2 recruiting programs.
Launched formal referral program to attract, recruit, and retain new college graduates. Responsible for recruiting, training, and on-boarding.
Managed editorial team and set editorial strategy.

Confidential

Senior Technical Editor

Edited technical publications, computer-based training CBT, and tutorials. Served as Society for Technical Communications STC competition judge.

Confidential

Marketing Editor

Edited marketing collateral. Edited and positioned more than 6500 third-party products, then transitioned publication and staff to publishing house.
Proposal writer, technical writer, content manager

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