PROFESSIONAL SUMMARY

• 23 years Systems and Project Management in USA including 15 years for Enterprise companies
• Extremely efficient - Highly organized - Great attention to detail and follow-up - Great team player
• Excellent communication, analytical, research, troubleshooting, documentation and planning skills

PROFESSIONAL EXPERIENCE

Confidential

• Systems Engineer, Level II Network Systems Support Lead
• Windows 7 and iOS environment, Windows and OS X Engineering, Apple Configurator
• Altiris 6.9 and 7.5, JAMF Casper Suite, VMware ESX 5 View, vCenter, and vSphere
• VDI clusters, blades, pools, SAN, templates creation, administration, and management
• Mobile device management, Mobile Iron, enforce policies, and provide best practices
• Extensive software package experience, .app, .dmg, .msi, .msu, and InstallShield
• GPO administration, scripting, image creation and deploy, security and reporting
• Server, LAN communication, hardware and software deployment extensive knowledge
• Team work on various department projects, Level II troubleshooting, documentation creation

Confidential

Systems Engineer

• ATM software Engineering, design, implement, test, troubleshoot, fix, and document
• Windows XP/ 7/ Migration, Windows Server 2008 R2 and 2012, SCCM 2012, VMware
• Data Center operations support, including Active Directory, LAN/ WAN, VPN, and SAN
• Enforce security using McAfee EPO, Symantec Endpoint, and Aladdin USB Encryption
• Implement deployment automation by using batch files, Visual Basic and Java scripts

Confidential

Systems Engineer, Assistant Operations Manager

• Supervise and coordinate an IT team of engineers, analysts and technicians
• Enforce security for ATM images to be released in field, Symantec End Point, McAfee EPO
• Data Center operations, 2008 R2 Servers, Clustering, Load Balancing, SAN, and VMware
• Configure and manage Active Directory, use SCCM 2007 for daily software patches/ updates
• Implement automation in application deployment by using batch files, VB and Java scripts
• Level 1/ 2/ 3 Server and ATM Automated Teller Machine technical support
• Create and update documentation on SharePoint 2010

Confidential

Product Application Engineer

• Main point of contact to support Conexant Audio for next generation Lenovo laptops
• Windows 7-32/64 SP1, Vista 32/64 SP2, XP 32/64 SP3, Linux Ubuntu, and 2008 R2 Servers
• Distributed Defect Tracking System, Microsoft Visual SourceSafe, and JIRA
• Windows Debugging Tools, Acronis, Bart, Cool Edit, Hiren, SCCM 2007, Symantec Ghost
• Design Verification Testing to detect, record, track and solve audio driver bugs down to code
• International team work with programmers, technicians and Engineers to meet deadlines

Confidential

Systems Engineer, Help Desk Coordinator

• 350 Servers network support, HP Systems Insight Manager, SCCM 2007, and Solar Winds
• 4,000 Users level 1/ 2/ 3 remote support using Altiris, Peregrine, SAP and Tivoli systems
• Deploy and support Citrix, McAfee, MDE, OCS, Oracle, VPN, and Android/ Blackberry/ PDA
• Support migration from Windows 2000 to XP and from Office 2003/ 2007 to Office 2010
• Deploy various applications including migration from Lotus Notes 6.5.2 to 8.5.1 using Altiris

Confidential

Systems Engineer, Help Desk and Technical Manager

• Support Windows 2008 Dell Servers and Windows XP HP workstations environment
• Use Active Directory to create, modify and maintain system accounts accuracy
• Manage, monitor and maintain Exchange 2010 and Blackberry 5.0 Servers
• Configure and maintain SonicWall firewalls according to company policies and rules
• Administrate SQL 2008 Server and assure databases integrity, optimize and backup
• Plan and perform migration from Windows XP to Windows 7
• Plan and perform migration from Office 2003/ 2007 to Office 2010
• Plan and perform Symantec Anti-Virus installation
• Provide level 1/ 2/ 3 Help Desk support and Field Service
• Write procedures and documentation, supervise and train technicians

Confidential

Systems Engineer, Data Center Backup Specialist

• Support Windows 2003/ 2008 Dell, IBM, HP Servers 6,000 , Clustering, and HP SAN
• Support Data Center CommVault Galaxy/ Simpana Backup system daily operations
• Monitor 200 tapes Vault systems and prepare daily backup tapes for Iron Mountain pickup
• Document, troubleshoot and solve all backup issues and update the log records

Confidential

Systems Engineer and Project Manager

• Windows Server 2000/ 2003/ 2007/ 2008 Dell, Compaq, HP DL and BL Servers 1,200
• Support 24x7 on-call and all by himself 260 users as part of 10,000 users
• Apply extensive Active Directory knowledge for system and user accounts
• Manage, backup and maintain Exchange 2007 Server
• Manage SQL 2005 / 2008 Servers and support Crystal Reports for users
• Apply comprehensive knowledge of Microsoft products like IIS 6.0 and 7.0
• Implement, monitor and administer VMware ESX and Terminal Servers to reduce costs
• Use MOM, SCOM, SMS, and SCCM to monitor, troubleshoot and update the network
• Participate in Data Center operations including use of Cisco, DHCP, DNS and WINS
• Use CommVault Galaxy and Veritas backup systems to assure business continuity
• Use GPO, PGP, PKI e-Token, RAID, SonicWall and VPN to assure business security
• Analyze and implement security features as required by PCI and SOX security audits
• Support Avaya phone system, update all 3 Servers implied, and create weekly reports
• Support Velocity door access system, and DIVAR video surveillance security system
• Build 100 Servers, 250 Workstations and 60 laptops
• Write documentation, procedures, Windows batch files and Visual Basic scripts
• Daily documentation updates using SharePoint 2003 and 2007
• Level 1/ 2/ 3 support on site or by remote using Clientele and FootPrints ticketing systems
• Plan and test Disaster Recovery plans
• Plan and perform Data Center and Server relocations and consolidations
• Plan and perform various Large Scale Software Deployment Projects

Confidential

Systems Integration Engineer,

• Support Windows NT4/ 2000/ 2003 Dell, Compaq, HP and IBM Servers 900
• Team member supporting 24x7 over 5,000 users nation wide
• Use knowledge of Active Directory to maintain and extend company's LANs and WAN
• Install, configure and support IBM DB2, SQL Gupta and Glory USA financial software
• Install, configure and monitor DHCP, DNS, Linux Red Hat, RAID, WINS and Cisco VPN
• Install, monitor and troubleshoot ARCserve and Veritas Backup to assure data safety
• Build 200 Servers, 500 Workstations and 100 laptops
• Level 1/ 2/ 3 support on site or by remote using Remedy ticketing systems
• Plan, perform and support Windows 2000 to XP migration including software applications
• Build, install and support nation wide 52 new sites for Loomis Fargo client company
• Write process documentation and procedures. Train and supervise technicians

Confidential

Sr. Systems/ Network Administrator and Project Lead

• Level 1/ 2/ 3 support for all the network environment and Data Center operations, including 128 Servers as part of 1,500 Servers and 600 users as part of over 10,000 users
• Lead for special projects like Object Fax, FaxCom for Exchange and various Mail Servers
• Managed hardware/ software deployments, Data Center duplication and Y2K compliance

Confidential

Systems/ Network Administrator, Help Desk and Technical Manager

• NT4 network administration and troubleshooting. Install and configure NT4 Servers, workstations, network printers. Exchange 4, IIS 4, DHCP and firewalls. Supported 300 users. Contracts for :
• FRESNO COUNTY, Confidential Provide network support for all Sheriff Department facilities in the Valley. Help Desk support using Heat ticketing system. Heavy field service for 160 Servers and 900 users. Support for Windows NT4/ 3.5.1/ 95/ Workgroups, Citrix, DOS, TCP/IP, Banyan-Vines, Lotus Notes.
• PRUDENTIAL HQ Confidential Support NT4, 135 Servers as part of 700 Servers and 1,200 users as part of 10,000 users . Data Center operations. Help Desk support - Clientele, Citrix, Office, and Lotus Notes.

Confidential

Systems/ Network Specialist and Technical Support Coordinator

Build, upgrade, monitor, test and repair Servers, workstations, laptops and network printers. Support IBM based PCs and MacIntosh systems. Provide phone and on-site customer support and training. Windows NT 3.5.1/ NT 4.0/ 95/ Workgroups, Novell Lite, and LanSmart networks. Field service. Technicians training.

Confidential

Computer and Electronics Services Specialist

• Troubleshoot, repair, design, build / buy and custom electronic systems installation. Diagnosis and repair down to component level using meters and oscilloscope for various laser/dot matrix printers, monitors, laptops, TVs, large screen TVs, HI-FI audio and video equipment, electro-mechanical systems, car audio/ security systems and home security/ surveillance systems.

Confidential

Principal Systems Engineer and Project Manager

Mainframes, Microcomputers and PCs repair down to component level using blue prints, scopes, analyzers, and meters. Data Center operations and support. Extensive field service. Technicians and customer training.

Confidential

Principal Systems Engineer and Project Manager

Mainframes/ Microcomputers/ PCs test and repair down to component level using manuals, blue prints, scopes, analyzers and meters. Heavy programming in Machine Language and FORTRAN. Light programming in COBOL, C and dBase. Data Center installations, operations, and support.