Objective

An IT and Electrical Professional with an extensive background in network Support, mainframe operation and client services SLA compliant , System, server, Desktop support power distribution. Seeking for a professional position with a quality organization that can utilize my proven skills in network engineering, Electrical engineering, escalation support, desktop Support and systems engineering.

Technical Skills Summary

• OS Enterprise Apps Windows Server 2003, Windows Server 2008, Exchange Server 2007, Cisco IOS, Norton Anti-virus, ISA PIX firewall, Proxy Server, VMware, Terminal Server, Citrix, Net Backup, Backup-Exec, RAID, SCSI, IDE, Active Directory, DNS, WINS, DHCP, RIS, GPMC, RRAS, Remote Desktop, IIS, IP Renumbering, Avaya aura CM and servers, Modular massaging, Massage network Systems. Tracking and ticketing systems RT, JIRA, Spiceworks, Remedy, OnTime .
• Network Technologies: Cisco routers, switches, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, CDP, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VLAN, VTP, HSRP, STP, SVI, CEF, Frame-relay, PPP, Access Control List ACL , Network Address Translation NAT , Port Address Translation PAT , Redistribution, OSPF Virtual links, HP Open View tools, SolarWinds/Orion NM, Autosys job scheduler, CA Spectrum Spectrum provides features such as network auto-discovery, impact analysis, service level management and automated configuration change management , wireshark, Backup TSM, Robot/Save, VCC AS400, Cisco Call Manager IPCC , PBX Configuration and management, F5 Load balancing, BIG-IP. Portfolio Server 9
• Desktop Technologies Windows 98/2000/XP/VISTA/7 OS , Apple Macintosh OS, Linux OS, Lotus Note, Microsoft Word, Excel, Access, Power Point, SharePoint, Scanners, Desktop, Laptop and Printers maintenance Xerox, HP, Canon, Lexmark, Global Audio/Video/web/IP Conference and presentation systems. Config of Blackberry Enterprise Server. Install, Config of PDA devices such as Blackberry's and iPhone's on.

Summary of Technical Skills Accomplishments

• Proficient with HyperTerminal and Cisco IOS including Command modes, Context Sensitive Help, Command line editing, Examining Router Status, Neighboring devices, Backup and Restore, Routing Table Setup, configuring ACL.
• Proficient with IP access lists, Cisco Discovery Protocol CDP , Static Routing, Network Address Translation NAT , VLAN Trunking Protocol VTP , Spanning Tree Protocol STP , InterVLAN routing, HSRP, Policy Based Routing, IPv6.
• Strong knowledge of NOC, NCC environments NNM, NMS and CMS utilities.
• Configured Frame-relay and PPP encapsulation with various configurations and authentications.
• Implemented Network Address Translation using Static NAT, Dynamic NAT, and PAT.
• Configured RIP and EIGRP routing protocol in a complex network environment with the following attributes: Summarizing networks, passive interfaces, load balancing / load sharing, authentication.
• Implemented multi-area OSPF environment using the following sub-technologies: authentication, Stub/NSSA areas, Virtual-links, Priority manipulation.
• Configurations and management of Avaya S8xxx and aura CM, configurations of PBX IP Telephony System, Management and configuration of digital or analog PBX/KSU system trunk lines including T1s, VPNs and COs
• Implemented Policy based routing with EIGRP and setup redistribution with OSPF and EIGRP.
• In depth knowledge and strong experience with Cisco IOS and Juniper Junos.
• Configured routing with IPv6 using multi area OSPFv3 in a complex multiplication WAN environment.
• Knowledge of Ethernet switching technologies, services, and IEE/IETF/MEF standards used in the implementation and operation of carrier Ethernet networks.
• Experience integrating network hardware including firewalls, routers, switches, probes/Taps, terminal servers.
• Experience testing network features: ACLs, QOS, COS, Traffic Shaping, Queuing.
• Specific experience with Ethernet test equipment from Spirent, IXIA, ANUE, JDSU, sniffers including wireshark network instruments.
• Experience in Electronic Systems installation, including Distributed Audio Video, Home Theater, video conference and Automation Systems.
• Experience with wiring and installation of surround sound plasma/flat video and audio/video components
• Experience with Data Center Storage Operations, Tape Handling and automated tape Library such as TSM, EMC Networker Client Support, Commvault and Acronis.
• Experience with Backup and recovery systems such as NetBackup
• Experience with Symantec SEP.
• Experience installing rack/stack and testing mounted servers such as HP Proliant, SOLARIS, EMC, IBM
• Experience building and troubleshooting Seneca's NEXLINK custom servers.
• Experience installing NAS products X9000 series.
• Experience with electrical and mechanical systems including but not limited to: Generators, UPS systems, ATS/ STS units, PDU units, Chillers, air handling units, CRAC units.
• Experience troubleshooting all data center systems and documenting ticket support information's.
• Experience providing billable Hand and eyes services for web hosting customer.
• Experience with server administration and Remote server administration
• Experience with Windows Guest OS in Hyper-V, VMware and Citrix.
• Experience with VB Scripting, PowerShell scripting
• Experience with various fault management tools network management, monitoring application performance tools and ticketing systems such as HP Open View, Orion from Solar Winds, CA spectrum, Spice Works, vForce from Verizon Hyperic HQ Enterprise.
• Experience monitoring, controlling and troubleshooting connectivity, hardware and application failures on a large and mid-scale LAN/WAN network environment.
• Excellent knowledge of mainframe operations, system activity documentation and verification.
• Experience Performing node and channel testing, activating, deactivating channel switching, end to end and integrity testing .
• Excellent knowledge of various problem management/documentation systems and their function in relation to the SLA.
• Language: Fluent speaking and writing English, French and Spanish

Summary of professional experience

Confidential

Lineman Apprentice.

Lineman apprentice, power system, transmission and distribution

Transformer installation, maintenance and repair

Poles and power line installation, maintenance and repair

Proficient driving and operating line trucks, digging hole and install of transformers, and power generators

Confidential

, Sr. Datacenter and Network Engineer

• Install Rack, cable and test mounted servers. Install, Tshoot, upgrade and test Patch Panels with T1, DS3...
• Monitoring, even tracking and ticketing of network and servers.
• Implement and Support LAN WAN using Cisco 3900S, 7200 VXR Routers
• Install and configuration of Cisco nexus1, 5, 7K and Cisco 4500, 6500, 3750X switches
• Installation, configuration and deployment of windows HP and IBM blades servers with windows 2008r2 OS, and client Pc with windows 7 and Xp
• Backup and recovery management.

Confidential

Network and deployment support Engineer

• Design, Implement and Support LAN WAN using Cisco ASR1000, 3900S, 7200 VXR Routers
• Install Rack, cable and test mounted servers. Install, Tshoot, upgrade and test Patch Panels with T1, DS3...
• Install and configuration and deployment of Cisco unified Ip Phones 7900seiries
• Install and configuration of Cisco nexus1, 5, 7K and Cisco 4500, 6500, 3750X switches.
• Installation, configuration and deployment of windows HP and IBM blades servers with windows 2008r2 OS, and client Pc with windows 7 and Xp
• Pre-staging upgrade and deployment of Cisco Ip phones on very large environment
• Monitoring, even tracking and ticketing of phone system with Remedy.
• Phone support, ticket resolution and escalation.
• LAN and WAN cutover for Cisco Switches and routers in various customers locations.
• Inventory of existing IT equipments Printers, servers, Ip phones, switches and routers, hardware and software, retirement, decommission and repatriation as well.

Confidential

Tiers 2 NOC Analyst

Surveillance of applicable Network Operations Center NOC Network Management Tools. Performs initial troubleshooting, problem analysis and isolation of network events. Performs tracking and management of network events to resolution. Tracks and supports Network Change Control schedules and activities. Produces, maintains and updates written procedures. Performs/supports back-up, scheduled maintenance, upgrade and troubleshooting.

Confidential

Billerica MA, Datacenter/Network Support Technician

• Member of an elite integrated technology command center team providing round the clock support and escalation.
• Design, Implement and Support LAN WAN using Cisco ASR1000, 3900S, 7200 VXR Routers, 4500 and 6500 series switches.
• Install Rack, cable and test mounted servers. Install, Tshoot, upgrade and test Patch Panels with T1, DS3...
• Network and fault management using ticketing systems such as Verizon VForce, monitoring of application performance with tool such as Solar winds.
• Provide 7x24 site coverage for ETMS trouble tickets and provide assistance to visiting customers
• Respond properly to all alerts/alarms.
• Maintain all work areas in compliance with OSHA safety standards
• Server Administration and remote server administration.
• Data center Tape Handling, automated tape library, Backup TSM and Robot/save client .
• Assist Customers onsite and remotely on the maintenance and support of their Servers and network devices.

Confidential

MA NOC/Data Center Technician

• Member of an elite integrated technology command center team providing round the clock support and escalation.
• Implement and Support LAN WAN using Cisco ASR1000, 3900S, 7200 VXR Routers, 4500 and 6500 series switches.
• Racking, Patching and cabling servers, network devices and Patch Panels with T1, DS3.
• Network and fault management using ticketing systems such as HP Open View, monitoring of application performance with tool such as CA spectrum.
• Server Administration and remote server administration.
• Provide 7x24 site coverage for ETMS trouble tickets and provide assistance to visiting customers
• Respond properly to all alerts/alarms.
• Maintain all work areas in compliance with OSHA safety standards
• Data center Tape Handling, automated tape library, Backup TSM and Robot/save client

Confidential

Data center Technician

• Member of an elite integrated technology command center team providing round the clock support and escalation. Working on various contracts jobs while going full time in school to pursue a Master degree in Information Assurance and also getting some Cisco certifications. Some of the duties on my contract were:
• LANWAN network configuration and troubleshooting using ASR1000, 3900S, 7200 VXR Routers and 4500 switches.
• PC Roll-out, Hardware and software configuration on OS Windows 98, XP, server, 2000, vista, 7, Mac
• Windows server 2003, 2008 Administration Active Directory, GPO, Exchange server, network infrastructure
• Data center Tape Handling, automated tape library, Backup TSM and Robot/save client
• Fault management, Network monitoring and management with Ca Spectrum, Hyperic hq, Open View, solar Winds
• Server Administration and remote server admin using MS RSAT, server admin tools 10.5, portfolio server.
• Usage of Tracking and ticketing system such as Remedy, SpiceWorks, RT.

Confidential

IT TECHNICIAN

• Member of an elite integrated technology command center team providing round the clock support and escalation.
• Design and build, implement LAN and WAN with Cisco 3900 Router and 4500 S switches.
• Windows server 2003 config, Administration Active Directory, GPO, Exchange server, network infrastructure
• Data center tape handling with Hp Open View server Administration with Server admin tools 10.5.
• PC Roll-out, Repair, Hardware and software configuration on OS Windows 98, XP, server, 2000, vista, Mac
• Configuration and administration of PBX CMS.

Confidential

IT TECHNICIAN

• Responsible for LANWAN Administration and troubleshooting of 2600 S, 2900S, Routers and 4500S Switches
• Member of an elite integrated technology command center team providing round the clock support and escalation.
• Windows server 2000, 2003 config, Administration Active Directory, GPO, Exchange server, network infrastructure
• PC Roll-out, Repair, Hardware and software configuration on OS Windows 98, XP, server, 2000, vista, Mac
• SQL server 2005, Oracle Server 9i Database Administration, MS exchange server 2007 config and admin.
• Configuration and administration of Avaya and PBX telephony, Also fax, scanners, Printers install and Configuration.

Confidential

IT CONSULTANT, Yaound /Cameroon

• Data center Tape Handling, automated tape library, Fault and Network management with Open View, Hyperic hq.
• Design, Implementation, Configuration and administration of Network with Cisco router 7200 S and 4500 Switches.
• PC Roll-out, repair Hardware and software configuration on OS Windows 98, XP, server, 2000, vista, Mac
• Server Administration and remote server admin using MS RSAT, server admin tools 10.2, Portfolio server.
• Responsible for 7 seven direct collaborators in IT department
• Working with outside IT consulting companies such as CFAO technologies, HP regarding issues with equipments

Confidential

Suffering, Yaound /Cameroon

• Windows server 2000, 2003 config, Administration Active Directory, GPO, Exchange server, network infrastructure
• Lead IT department of seven collaborators and acted as webmaster of the website of the company
• PC Roll-out, Hardware and software configuration on OS Windows 98, XP, server, 2000, vista, Mac
• Built installed configure LANWAN on a Cisco router 3900 S, 2600S and 2960 S, 3560X 48 3750X S switches

DEPT Confidential

HELP DESK SUPPORT

• Windows server 2000, 2003 config, Administration Active Directory, GPO, Exchange server, network infrastructure
• Design, Build, Install, configure, maintain the LAN and WAN
• Oracle Server 9i Database Administration, configuration of company proprietary applications such as CIEL, SAGE
• PC Roll-out, Hardware and software configuration on OS Windows 98, XP, server, 2000, vista, Mac

Confidential

PC TECHNICIAN

• LAN design and implementation witch multiple vendors equipments such as Cisco 2600 S, 3Com Routers.
• Scanners, Printers Repair, install and configuration.
• PC Roll-out, Repair, Hardware and software configuration on OS Windows 98, XP, server2000, vista, Mac
• Windows server 2000, 2003 config, Administration Active Directory, GPO, Exchange server, network infrastructure