Network Operations Analyst Resume Profile PA - Hire IT People

Objective

Seeking an entry level Network Engineer position. The ideal position would entail working with senior Engineers designing, implementing and maintaining high availability networks. With an ultimate goal of a CCIE certification in the next few years. I am also interested in a position in the IP Telephony and Virtualization fields

Work experience

Confidential

Network Operations Analyst / Shift lead and Trainer

Monitor Cisco systems routers switches, Meraki routers, Citrix Servers, Net App communications, IP telephony, enterprise storage and messaging, as well as security, network and systems infrastructure.
Provide immediate response to reduce impact and maintain Maximum up time
Work in the Cisco IOS, Linux and Windows based Systems Work as on-call for NOC analysts who are on-duty Troubleshooting networking issues LAN/WAN issues Investigate Server issues in regards to stopped services, CPU load, disk space , or memory load issues ISP carrier remediation with outages, routing issues, or slowness impacting customer production Manage tickets for open client issues and worked to resolution..

Confidential

Advanced Products Technical Support Technician

Team Lead / Trainer

Troubleshoot PC/Internet/Modem issues via telephone, E-mail or remote assistance, especially with network connectivity issues.
Assisting customers setting up home and small office networks
Provide technical support on the VOIP telephony network for VIP customers and technicians
Perform customer callbacks with proactive communication to determine the success of troubleshooting and repair
Training and mentoring new hires to help them work efficiently
Keep current with new operating systems, networking, email clients and software
Maintain problem call tracking in a Helpdesk ticketing system and escalate advanced troubleshooting issues when appropriate

Confidential

Co-owner/ Computer Technician

Troubleshoot and repair pc's in customer's homes and offices
Troubleshoot internet connectivity, browser and email client issues
Design, install and troubleshoot home and small office networks
Expert knowledge of MS operating systems and good working knowledge of MAC and Linux OS.

Confidential Service Trainer/Leader

Master Level service technician Responsible for training new hires and also established technicians on new products Act as a liaison between the field employees and area/district managers. Experience in repair, diagnosing and replacement of ac/dc electric motors, circuit boards, wiring harnesses etc. Expert level skills in using a variety of hand, electric and air tools Schedule appointments and accommodate any special customer needs. Map out daily service routes in the most efficient and most timely manner. Follow up customer inquiries.

Confidential Service, Repair and Assembly Technician

Provide courteous and quality customer service in office and home environments. Split management duties with area manager and insure smooth operation of the northeastern region. Corporate trainer for new hires and teaching advanced techniques to current employees. Schedule appointments and accommodate customers' special needs. Utilize Streets 2001 to map out daily service routes in an efficient and timely manner. Assembly and repair of treadmills and fitness equipment. One of the top 6-assembly/repair technicians in the country. Perform follow up on customer inquiries. Work closely with management to insure smooth operation of the northeastern region.

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Network Operations Analyst Resume Profile

PA

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