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SUMMARY

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IT Support Technician

INTRODUCTION

My professional IT background includes over ten years performing IT support primarily at the desktop level along with support within the Helpdesk and Server environment. The increased experience and knowledge gained over the years has created the ability to resolve complex technical issues. This has created the opportunity to become a valued member within the IT support teams. It has also developed the ability for me to provide clear and precise technical information to other support groups. This has proven to increased customer satisfaction relating to the resolution of IT technical issues.

Operating Systems: Windows7, Windows XP, Windows 2000, Windows NT 4.0 Workstation, Windows ME, and Windows 95/98 with some Windows Vista experience

Hardware:

  • Printers, Scanners, and Multifunctional printers scanners
  • Installation PC hardware - memory, CD ROM drives, hard drives, and System boards
  • HP Workstations XW and Z series
  • Dell laptop and desktop primarily Latitude laptops and OptiPlex desktops
  • Lenovo laptops - ThinkPad X and T series
  • Apple laptops, iPhones, and iPads MacBook Air and MacBook Pro laptops

Software:

  • Microsoft Office suite Office 2010, Office 2003, Office XP, Office 2000, Office 95/97
  • Microsoft Internet Explorer and Outlook All versions
  • Software Management System SMS and Windows Server Update Services WSUS
  • Norton, McAfee, and Sophos anti-virus software
  • Lotus Notes, Cisco VPN Client, and Citrix applications
  • Imaging software Symantec Ghost and Drive Image
  • Altiris Client Management Suite
  • Experienced with Active Directory and NTFS Administration
  • Experience with Dial-up and VPN installation and configuration

Encryption

Professional Experience

Confidential

IT Support Consultant - responsible for resolving desktop related issues

  • Apple support for MacBook Air and MacBook Pro laptops
  • IT Service Center experience walk up technical support in a kiosk environment
  • Application support client and web based
  • Microsoft Office and Outlook configuration and applications issues
  • Account issues Active directory and local accounts
  • Image and configuration for desktop and laptop systems
  • Diagnosed and repair computer hardware HP, Dell and Lenovo
  • Troubleshoot and resolve network , Remote Desktop, Unix, and VPN connectivity issues
  • Computer asset management experience
  • Mobile Technology iPhones, iPads, and Blackberry support

Confidential

IT Support Specialist - supported employees on computer and telephony systems

  • Computer and phone issues from Helpdesk
  • Create and image computer systems using Symantec Ghost.
  • Diagnose, repair and imaging computer systems HP Compaqs
  • Microsoft Office 2007 and Internet Explorer application support
  • Avaya site administration for phone change requests
  • Installation of remote software Citrix and Cisco VPN
  • Active Directory add, remove, and modify NTFS permissions on shares
  • Video conferencing and equipment support
  • Used Software Management System SMS and RDP for remote support
  • Blackberry support

Confidential

Desktop Support Technician supported call center employees locally and remotely

  • Desktop Support Office, Internet Explorer and Operating System issues
  • Internally developed applications as well as customer supplied applications, such as Lotus Notes
  • Move, add, changes computer systems and phones
  • Supported call center automatic telephone dialing systems
  • Implemented Altiris software management system

Confidential

Desktop Support Technician

  • Support faculty and staff employees in all departments.
  • Assist students with setup of email and network accounts.
  • Assist students with computer network setup and with issues in connecting to network.

Confidential

An international communications equipment company focused on providing product, system, and service solutions for commercial and government customers.

Senior Electronics Technician

  • System and Production Technician, - Testing, alignment and troubleshooting data and radio communication systems
  • Engineering Technician - support the production development of data and radio communication systems.

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