We provide IT Staff Augmentation Services!

Software Resume Profile

2.00/5 (Submit Your Rating)

ItascA

SUMMARY

I am a high-performing, and strategic-thinking professional with over twenty four years of experience in the IT and Business fields. I have relationship-building soft-skills with clients across multiple organizations and teams in addition to exceptional writing ability and interpersonal communication skills. Adept at assessment, generation of options, and solution implementation in collaboration with multiple groups and clients. Experience as a Business Analyst, Systems Analyst, Project Lead and Manager completing projects from the requirements gathering / needs discovery phase through to education. Eight years of experience in research, technical writing, education, and knowledge base development with proven ability to leverage multiple tasks in fast-paced environments with deadlines.

EXPERIENCE

  • Analyzed, designed, developed, implemented and maintained custom Remedy configurations and architecture.
  • Troubleshooting and participation in resolving Remedy user access issues.
  • Worked within the Agile / Scrum Methodology and in Scrum Environments.
  • Created reports that were used to keep stakeholders informed of conditions present within the network environment.
  • Worked within business guidelines for operational change and problem management procedures.
  • Worked with management to document requirements for enhancing the end user experience within the tool and bringing these requirements to completion.
  • Gathered information from existing systems, analyzed program and time requirements. Prepared time estimates and justifications for assigned tasks and provided recommendations to project managers.
  • Project Lead for SharePoint restructure Technical Writing Remedy Documentation Discovery.
  • Microsoft SharePoint 2013 / BMC Remedy 8.1.

Confidential

Schaumberg, Il

  • BMC Remedy Knowledgebase SME Incident Management.
  • SDLC and PM for Knowledge base Projects, and Knowledge base Management position.
  • Project Coordinator for Documentation Knowledge base.
  • Working within an Agile / Scrum Environment.
  • ITIL Service Asset Configuration Management understanding with primary focus on maintaining existing information configuration to deliver the KB IT service.
  • Microsoft SharePoint 2010 / 2013 BMC Remedy 7.2 / 8.1 Knowledge Base.
  • Project Lead Technical Writer for Knowledge base Migration and Integration.
  • Use Cases Experience.
  • Documentation Discovery for company clients companies.
  • LMS on SharePoint / Remedy Knowledge base.

Aspect Software

Confidential

  • Project Lead / Coordinator for Documenting Archiving of Intellectual Properties Database.
  • Prepared presentation plans and materials.
  • Researched Legal Licensing for Software and Development.
  • SDLC Integration Testing for Programmers liaison between Legal and Programming teams.
  • Worked with OEM Engineering and SDL Teams, building Golden Master Disks for Software Development.
  • Working as a liaison with management, as well as direct dealings with directors on patent items, issues.
  • Code Review using Blackduck Software for Programming Development Group Legal Department.
  • Technical Writing / Documentation Legal Writing.
  • Performed network integration and system tests.
  • Directed research efforts to locate all related case law, summarizing and prioritizing the most relevant precedents for attorney review, reducing time to access information by days.
  • SKILLS BMC Remedy Knowledge Base 7.2 / 8.0 SME
  • MS SharePoint 2010 / 2013
  • Project Management experience on Knowledge Bases
  • Network Architecture, Design, Configuration
  • LMS on BMC Remedy, Article Design Editing
  • ITIL Service Asset / Configuration Management
  • SDLC on KB Management User positions
  • Extensive Specialized Communication Skills
  • Technical Writing, Editing, Article Design
  • Risk Assessment Identification / Planning
  • Client Handling Managing of Knowledge Discovery
  • Raisers Edge Salesforce Exposure
  • Knowledge of Requirement Discovery Analytics
  • Business Objects Crystal Reports Experience

We'd love your feedback!