PROFILE

Highly accomplished, results-focused IT management professional with extensive background in IT Engineering, Program Management, and Operations Services. Proven ability to facilitate business growth through the effective leadership of technology projects and departments. Special expertise in virtualization, systems design, networking, storage infrastructures, and client-server technologies. Experienced at directing the design and support of enterprise business and financial systems. Adept at managing multi-million dollar budgets and multi-year projects.

Core Competencies:

• IT Operations Technology Engineering Strategic Planning System Architecture Design
• Change Control Staffing Training Migrations Consolidations Deployments QA/QC
• ITIL Lean/Six Sigma Information Security Policy Design Testing Technical Support
• Software Packaging Product Design Motivation Customer Service Problem Solving

PROFESSIONAL EXPERIENCE

Confidential

Consultant, End User Computing Practice

• Manage assessment, design, build and support of end user computing solutions that provide cost savings and efficiency gains for customers of a leading virtualization software provider. Provide thought leadership, guidance and problem solving for complex virtualization initiatives, including: discovery and analysis proof of concept design, build and test final design and production deployment. Products supported include VMware vSphere and the VMware Horizon Suite for example: Horizon View, Horizon Mirage, Horizon Workspace, and AppVolumes . Provide an array of consulting services including assessments, jump starts, health checks, and plan and design. Customer base includes all of the Fortune 500.
• Led small team in the planning, design and implementation of a 1,500 seat Horizon Mirage image management and backup/recovery project, helping the customer realize cost savings while improving service
• Designed, built, tested and implemented 2,000 seat VMware vSphere and Horizon View solution as part of a virtual desktop infrastructure project, helping the customer expand service offerings while securing data and improving operational efficiency.
• Led small team to conduct assessment for 6,000 seat virtualization customer, including requirements gathering, use case definition, performance and application data collection and analysis, best practice reviews, reporting and presentation to customer leadership team.

Confidential

Consultant

• Manage definition, build, and implementation of enterprise-wide strong authentication service solution for one of nation's largest financial organizations. Lead proof of concept environment design, including infrastructure, software, process, and testing components. Conduct market survey of multi-factor authentication tools. Supervise up to 50 support, technical, and business specialists. Direct conceptual design, team reviews, infrastructure build out, test design, issue tracking and resolution, and more. Prepare and deliver reports. Ensure compliance with project management methodologies.
• Led migration of 10 Active Directory domains and 300,000 members to NTLMv2 for authentication.
• Consolidated 10,000 users to new password management system and retired legacy systems.

Confidential

Desktop Engineering Manager

• Developed and managed enterprise corporate desktop environment and Level II customer support for 32B retirement provider for academic, medical, and cultural fields. Managed software packaging, testing, and deployment. Supervised 22 engineers and 45 technical support professionals responsible for desktop engineering, desk side support, desktop provisioning, 24x7x365 trading desk and executive support, product configuration design, security, and escalation support across 68 locations.
• Produced 8.9M in savings by converting from purchase model to lease model for hardware.
• Delivered 1M in savings by reorganizing desktop support and engineering functions.
• Lowered wireless costs 110,000 by reducing number of devices 30 .
• Saved 250,000 in support costs by leading major desktop refresh that encompassed replacing 6,500 laptops and 3,500 desktops across 68 locations. Also reduced service calls 50 .
• Lowered corporate application costs by implementing virtualized desktop environment for development and testing purposes.
• Improved security and efficiency by managing design and deployment of Six Sigma processes, security products, backup utilities, patch management utility, and privilege management utility.
• Enhanced security by consolidating antivirus and intrusion tools into single, integrated solution.
• Increased customer satisfaction 19 , first call resolutions 25 , and day 1 readiness 39 .
• Achieved 99 reduction in lost IT inventory by implementing Tivoli Asset Manager.
• Created product roadmaps for 50 productivity applications, 4 hardware platforms, and various mobile devices and operating systems.

Senior Investment Systems Consultant

• Managed design, engineering, build, support, operation, monitoring and maintenance of computing environment for Equities Investment division. Supervised staff of 7 in support of 90 servers and 250 desktop clients, including Windows, OpenVMS, and UNIX Solaris platforms. Supported wide variety of third-party applications and internally-developed databases. Investigated and resolved risks. Supported various security and compliance audits. Provided 24x7x365 executive and trading desk support.
• Consistently met or exceeded availability goal of 99.999 uptime up from 90 .
• Planned and led upgrade of all servers and PCs from Novell to Windows NT.
• Managed migration from cc:Mail to MS Exchange for all users.
• Implemented web and application servers, and oversaw market data systems to support portfolio management and trading floor operations.
• Directed construction of data center, including wiring, HVAC, and facilities.
• Earned Chairman's Award for Superior Performance 1999 .
• Promoted from Investment Systems Consultant to Sr. Investment Systems Consultant.
• CAREER NOTES: Previously held position of Automation Support Associate at COVIA PARTNERSHIP / APOLLO TRAVEL SERVICES. Details available on request.

TECHNICAL SKILLS

Windows Desktop and Server , VMware Horizon View, VMware Horizon Mirage, VMware Workstation, VMware Thinapp, Microsoft: Office, Project, Project Server, Visio, Exchange, Active Directory, Group Policy, IIS, SCCM, SharePoint Double-Take, Iron Mountain DataProtector, NetBackup, Volume Replicator, NetIQ AppManager, Blackberry Enterprise Server, Viewfinity Privilege Management, Symantec Endpoint Protection Manager, McAfee Endpoint Encryption, RSA SecurID, Tivoli Endpoint Manager, Tivoli Asset Management for IT, Tivoli Asset Discovery, Clarity, Peregrine Service Center, ServiceNow, Planview, Remedy, Eagle PACE, EagleSTAR, MS Powershell, VBScript, Kixtart, Command Line