Applied Systems Associates Resume Profile WV - Hire IT People

OBJECTIVE

Extremely passionate about delivering services to the customer to improve performance and automate daily tasks. I will deliver excellent onsite customer service that will ensure businesses are satisfied with their solutions. While using my experience with communicating with customers, I will solve issues, promote new solutions, and communicate customer concerts with the correct teams.

WORK EXPERIENCE

Confidential

Information Technology Associate

Projects and Responsibilities:

Board of Review Microsoft Dynamics CRM 2011 Solution
Evaluated a Microsoft Access program that was having locking issues and loosing data
Pitched a Microsoft Dynamics CRM 2011 Solution
Designed, developed, and delivered the solution on time and on budget with complete user satisfaction
Completed phase two of the project by communicating with the customer and mentoring an intern. The phase two solution was delivered two weeks ahead of schedule, the project completed within budget, and the solution was accepted with 100 satisfaction
Offender Information Systems Microsoft Dynamics CRM solution-lead developer for Juvenile Services with the Enterprise scale CRM 2011 project.
Resolved 84 user reported issues, plus managed over 288 user reported issues
Satisfied customer's needs by gathering requirements, creating new processes that improve user efficiency, customized the CRM solution, and assisted with user training.
Offender Information Systems Microsoft Dynamics CRM Data Validation
Led a validation team that ensured the migrated data was correct.
Key point person for a team of six that spent a month in a war room validating data and creating solutions to correct discrepancies
Offender Information Systems Microsoft Dynamics CRM managed Planet Technologies Team
Weekly met with the team from Planet Technologies, Microsoft Partner, to gather progress reports, communicated the priorities of our customers, and to ensure I removed roadblocks that were preventing progress of the team
Offender Information Systems Microsoft Dynamics CRM solution
Worked with CRM Premier Field Engineer onsite to evaluate and fine tune the existing architecture to improve performance.
Interdata Technical Resources

Confidential

Launched and implemented the outbound sales call center for Verizon
Lead systems trainer on a team of seven specialists that created the first centralized outbound call center for Yellow Pages sales and website sales.
After one year, the center went from zero specialists to 120 sales professionals.

Applied Systems Associates

Confidential

Support, training, implementation, and development of Rebar Software
Five years' experience with providing customer service to end users.
Conducted onsite training about 125 onsite visits for customers, classroom training, and webinars
Provided project management services and documentation for the duration of all implementations.
Global travel to customer sites: software hardware installs, upgraded industrial machinery, and trained users on the new system.
On a team that developed a new 2D barcode tracking system.

Confidential

Retail Systems Implementation Specialists

Migrated and upgraded MS DOS systems to Windows
Onsite teams of 2-6 specialists, converted approximately 80 stores in two years
All installs completed successfully and my team was ranked one of the top 5 teams out of 120 nationwide teams
Upgraded distribution system
Planned and conducted regional meetings at central locations for 200 users per a meeting
Presented and managed groups of 3-4 specialists that also presented and provided support for the meetings.
Improved efficiency at Hagerstown, MD Distribution Center
On a team that reduced miss picks and customers returns by 20
Hagerstown was True Value's first Radio Frequency and Barcode scanning center

RELEVANT KNOWLEDGE AND SKILLS

Microsoft Dynamics CRM 2011 Administration and Support
Going on two years of Microsoft Dynamics CRM 2011 Development
JavaScript, C , HTML, SSRS, Scribe, and SQL Administration

COMMUNITY RETURN

Confidential

Led a group of eight to ten volunteers that provided services for approximately twenty mothers.
Designed and implemented a new drive through registration program that was 20 more efficient than the traditional first meetings of the year.

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Applied Systems Associates Resume Profile

WV

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