Summary

• Having more than 7 years of experience in Customer Relationship Management CRM Implementation using Siebel eBusiness Applications
• Certified ITIL Foundation professional in IT service Management.
• Worked on Siebel Field Service, Call-center, Sales, Telecom, UCM and Marketing applications Having good expertise in Siebel Configuration, eScript, Workflows, EIM, EAI, UCM and Knowledge on Siebel Administration.
• Broad expertise in Siebel Tools including business layer and UI Level customizations Screens, Views, Applets , MVG Applet, Associate Applet, Joins, Links, MVLs Calculated Fields, MVFs, BC Field User Properties, Search Specifications etc.
• Worked extensively on Siebel eScript, Workflows, Workflow policies, Runtime events and Business Services.
• Having experience in Siebel EAI Web services, Integration objects, data maps, Siebel adapters, EBC etc.
• Worked on Siebel EIM tasks- Loading data to Siebel EIM tables, EIM tables to Base tables using IFB file and EIM jobs.
• Implementation and customization experience in Application Deployment Manager, iHelp and smart Scripts.
• Having good functional knowledge in Siebel Service, Orders, sales and marketing areas.
• Experience with VB COM objects for data updates via the Siebel business layer.
• Good understanding of the Siebel development process, architecture, and data model.
• Experience with database and database tools such as Oracle 9i, TOAD, SQLPlus, PL/SQL, SQL Loader
• Experience in translating the business and functional requirements into documented technical specifications including high level and low level technical design documents and unit test plans.
• Developed organizational mechanisms to enable and accelerate inquiry/request handling.
• Continuous creation and updating of support documentation in the solutions knowledge
• database to improve and expand support capabilities.
• Lead teams to resolution around critical or escalated incidents.
• Experience in Siebel UCM-UCM Data model, UCM Functionalities like BDM, Conflicts, Suspects, Survivorship rules.
• Always accountable to assigned work, producing high quality deliverables and meeting deadlines.
• Ability to communicate effectively with different levels of management and both the business and technical communities.
• Good Facilitation skills to guide and direct key parts of project work with team such as meetings, planning sessions, and training of team members.
• Having excellent written and verbal communication Skills.
• Possess strong leadership, interpersonal and, excellent analytical problem solving skills.
• Able to effectively manage a diverse workload.

Technical Skills

Professional Experience

Confidential

Role: Siebel Techno Functional Consultant

Responsibilities

• Handling the responsibility of taking functional requirements from Business users, support functional team and doing requirement analysis and provide high level of effort estimate for the level of effort required to meet each requirement.
• Translating the functional and business requirements in to technical High-level design HLD and Low-level design LLD documents.
• Utilize development skills to build and unit test new systems functionality per technical specifications, with deliverables to include code builds and documented unit test results.
• Analyze Business Requirements, schedule meetings with users to sort out a plan of action on how to proceed with the requirement.
• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
• Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
• Developed inbound / outbound Workflows, inbound / outbound web services, Integration objects, Workflow Policies and Workflow Actions for automation of order and billing processes and integrating with the external systems.
• Involved in configuring the state model and run time events.
• Writing and executing the test cases on different environments.
• Solving Configuration issues reported by the functional Team.
• Successfully fixed the so many Defects and enhancements and got the good customer appreciation.
• Providing coaching/mentoring to other team members
• Conducting Knowledge sharing sessions within the team.

Environment: Siebel 8.1, Windows NT, Oracle 10g, Soap UI, VSTF for source code control

Confidential

Role: Siebel Developer

Responsibilities

• Perform analysis of client requirements and translate them into application specifications.
• Translating the functional and business requirements in to technical High-level design HLD and Low-level design LLD documents
• Develop high-quality deliverables on time and within budget
• Worked on Siebel Field Service, Call-center, Sales and Marketing applications.
• Worked on Siebel Workflows or Business Process Automation, Workflow Error Handling, Exception Handling.
• Worked on Business Layer and Presentation layer customizations.
• Worked on Integration objects, EAI business services, data maps and web services .Importing/exporting WSDL, XSD, XMLs.
• Expertise with modifying Integration Keys, Table keys, IC Hierarchies, Synchronizing IO objects.
• Experience in interacting with Users, gathering requirements, System requirements study, system analysis, systems integration documentation.
• Troubleshoots and repairs existing defects.
• Creates and presents design documents for all enhancements and provide technical support to existing Siebel applications.
• Conduct peer code reviews and provide coaching to new team members.
• Attend development team / all Client meetings as necessary.

Environment : Siebel 8.0.0.9, Solaris 5.10, Windows NT, Oracle 10g, Soap UI, VSTF for source code control

Confidential

Role: Siebel Developer

Responsibilities

• Analyzing the functional requirements of the project to check the feasibility and effort estimation.
• Perform analysis of client requirements and translate them into application specifications.
• Prepared the Low-level design LLD and High-level design HLD documents.
• Implemented the Siebel UCM functionality.
• Configured UCM BDM Workflows, configured data quality matching rules, Survivorship rules, Conflicts.
• Worked on Siebel Workflows, Scripting, Integration Objects, Data maps and Configuration.
• Worked on EIM tasks loading data in to Siebel SDH, Base tables .
• Prepared Unit Test Cases, Performed Unit Testing and System Integration Testing.
• Worked with QA team for fixing bugs.

Environment: Siebel 8.0.0.4, Solaris 5.10, Windows NT, Oracle 10g database, Siebel Tools, MS-VSS for source code control

Confidential

Role: Siebel Developer

Up Stream Applications: MOMCI, PRIMUS, Sync Bridge, Fast Help, IT Config, Feed Store

Down Stream Applications: CRS

Responsibilities

• Interacted with the Business users and functional support team for requirement gathering.
• Worked with VB COM objects for data loads/updates via the Siebel business layer.
• Prepared Unit Test Cases, Performed Unit Testing and System Integration Testing.
• Worked on eMail functionality in Siebel call center module.
• Involved in configuring Application deployment manager,state model and run time events.
• Worked on Siebel EIM tasks- Loading data to Siebel EIM tables, EIM tables to Base tables using IFB file and EIM jobs.
• Worked with the Production support team to resolve the production issues.
• Implemented the declarative configuration alternatives using Data Validations, User Properties, Workflows Customized the application using Siebel eScript as alternative to configuration extending the functionality.
• Involved in code development and business layer and UI level customizations.
• Prepared the Low-level design LLD and High-level design HLD .
• Managing a team size of 2 and responsible for monitoring offshore activities.

• Interfacing with external IT systems in MSE.

Environment: Siebel 7.7.2.10, Solaris 5.10, Windows NT, MS SQL Server 2005, VSTF for source code control

Confidential

Role: Siebel Developer

Responsibilities

• Customized the Application Using Tools to customize Applets, Screens, Views, business Components and Business Objects according to the client requirement.
• Configured calculated fields, Search Specifications, BC and applet user properties and Lookup Values according to the client business process.
• Customized joins, Links, MVL, MVG, Pick Applets and Pick List.
• Configuring the Pick lists, Drilldowns, MVG's and Toggle Applet as per the customer requirements.
• Prepared Low level technical design documents LLD .

• Involved in writing eScripts, Configuring Workflows, Work policies, Run time events.
• Prepared Unit Test Cases, performed Unit Testing and System Integration Testing.

Environment: Solaris 9 OS , Siebel Server 7.7.2, Sun ONE Web Server 6, Oracle Enterprise Server 9.0.2.7, Siebel Client 7.7.2, eScript, Siebel Tools, MS-VSS for source code control