Experience Summary

• QA Management professional with overall IT experience of over 17 years managing engagements of different service types involving Development, Testing and Infrastructure Services primarily with software test engagements.
• Extensive experience in Program Management of large engagements both at offshore, onsite and multi locations in Wipro with good team leadership, Delivery Oversight, promoting innovation and value adds, stakeholder engagement, Pre Sales, solution offering for new business opportunities through test consultancy.
• Experience in managing QA Engagements in Insurance, Retail, Technology, Manufacturing, Healthcare and Finance domains
• Experience in setting up/managing teams with onsite-offshore model which involves Transition management, Demand Forecasting, Resource Planning, Resources Identification, Defining Execution Process Model and Escalation Management.
• Front ended Wipro QA assessments to various clients for Testing Competency Center or TCoE strategy.
• Experience in managing QA engagements involving the application portfolio of Siebel, Oracle Apps, BI / EDW, ecommerce, Oracle retail, point of sale POS , Data Center migration, test automation, SOA and Performance testing.
• Experience in managing complex and complete End - End testing for the large program initiatives involving with many upstream and downstream systems.
• Experience in managing QA engagements in Managed Services/COE model
• Weekly recurring meetings with the client stakes holders and monthly governance meeting with the program sponsors
• Performing half yearly and Annual Performance Appraisals to the team.
• Active involvement in Budget planning with the customers of the QA engagements
• Worked with the pre-sales team on several proposals for different clients
• Interviewed and recruited new QA team members with niche skill sets that increased the overall abilities within the QA group. Conducted many recruitment drives as part of new Account team setups.
• Received Titanium's award for the best team
• Created and Presented a case study on Performing complex Mainframe upgrade
• Managed complete End-End testing for larger Siebel implementation in the World

Core Competencies

Work Authorization US Permanent Resident No any visa sponsorship required

PROFESSIONAL EXPERIENCE

Project: MAHIX/IES

Description:

• Massachusetts Health Insurance Exchange Integrated Eligibility System MAHIX/IES is State-based Insurance Marketplace which was set up for the residents of the Commonwealth of Massachusetts to enable Eligibility and Enrollment into Qualified Health Plans QHPs , Qualified Dental Plans QDPs and into Medicaid. MAHIX/IES is developed to comply with the Affordable Care Act ACA that deals with:
• Loading Plans from the Carriers Insurance companies
• Completion of Eligibility Application
• Eligibility verification with responses from
• Federal Data Services Hub FDSH Leveraging the FDSH built for FFM Federal Facilitated Market places as part of ACA
• Medicaid Management Information System MMIS
• Lexus Nexus and
• Experian
• Program Determination of the Applicant
• Shopping the Plans and selection
• Verifying the HIX to Dell FMS XML Payment and Dell FMS XML to HIX Payment confirmation EDI 820
• Verifying the HIX to Dell FMS XML Enrollment and Dell FMS XML to HIX Enrollment confirmation EDI 834
• Notices generation
• Responsibilities:
• Building testing teams across the 4 tracks of MAHIX/IES:
• hCentive QHP, QDP
• MEP Medicaid Eligibility Program
• Operations and Stabilization of current HIX system and
• FFM Federal Facilitated Market Places
• Develop and standardize the test process to follow in the program
• Work with MassHealth, CCA and CMS on the test deliverables
• Report status regularly with testing dashboard for the program
• Regular demos to CMS on the progress being made by the MAHIX/IES program as preparation to the next open enrolment period
• Ramping up and Ramping down the testing resources basing on the release schedules
• Coordinating with different vendors for dealing with interfaces and end to end testing
• Devised Functional test strategy and Performance test strategy for the program

Description:

Enterprise QA is a centralized QA team to support the testing of all the ongoing projects of TJX that would leverage the testing resources across projects with a common test process approach, optimized tools usage, common metrics in place and reduce total cost of testing. Enterprise QA provides testing services to TJX business divisions of Corporate, Merchandising, Stores, Supply Chain Management, Business Intelligence systems and for IT infrastructure initiatives. Enterprise QA performs the activities of project test management, test design, development and execution, test automation, SOA testing, Performance testing and End to End testing for all of TJX IT projects.

Responsibilities:

• Establish Testing Centre of Excellence TCoE
• Testing Tools Standardization, Test Process Improvements and Test Metrics
• Direct interaction with the Clients, Stakeholder engagement, Define QA processes, Discuss new project initiatives, fulfil staffing requirements and Manage issues and escalations
• Onsite / Offshore coordination, dealing with multi locations, Mentoring the teams, delegating task and prioritizing work
• Keeping the motivation level of the team high at all times through continuous interaction and feedback sessions
• Driven the teams with creation of detailed implementation plans for large releases involving all the teams
• Delivery Oversight of all testing projects
• Resource Management
• People Management
• Status Meetings Governance meetings
• Budgetary Functions
• Customer Management

Project: Non ITO Projects

Description:

CHARMING SHOPPES INC, a leading multi brand specialty apparel retailer that operates 2300 stores across US has chosen Wipro as its preferred vendor for outsourcing their IT applications. As part of this initiative Wipro has taken the ownership of managing and developing the entire applications portfolio of client business applications. Different IT applications across their business verticals corporate, SCM, Merchandise, BIS, Stores systems and ecommerce are part of this engagement.

Responsibilities:

• Managed completely all Non ITO initiatives at CSI
• Running weekly governance meetings with the Vice president of IT and directors from each vertical of CSI along with the offshore Account management team
• Spearheaded CSI Data Center migration along with upgrading their existing systems by coordinating with different groups Retail vertical, Testing Services and Infocrossing-Mainframe hosting services company of Wipro in Wipro.
• Successfully managed the upgrade of complex Mainframe system which has got many interfaces with other systems AS400, UNIX, Windows, Oracle, Teradata, EAI, Lawson, Arthur Allocations, Metastorm, MQ Series, etc. with no impact to CSI business
• Managed all Application Development projects across various technologies in CSI including testing from scoping and sizing of the work, resource identification allocation and project implementation with warranty support
• Analyse RFP Request for Proposal provided by the client, coordinate with the RFP team and respond to the requests
• Assessment for the transition of new applications. Involve in all aspects of program scoping, set up and delivery
• Started projects like PLM and Mainframe upgrade from scratch and guided the teams on QA processes and procedures
• Bring out technologically feasible solutions for the client based on the Test Automation tools
• Played very key role and instrumental in PLM product implementation at CSI
• Guided in Preparation of Test strategy documents and schedules for complex mainframe upgrade system, PLM implementation and various other projects in the engagement
• Study new methodologies and tools available for the Software Test Management and work towards their implementation
• Manage and track to closure of billing and invoices
• Adhere to quality process and make it happen among the team members also
• Planned and worked closely with the Project managers on SOW's Statement of Work to ensure proper controls are in place

Description:

McGraw Hill has chosen Wipro as partner for their Testing Transformation initiative and the goal of McGraw Hill is to set up an efficient, effective and scalable operating model for QA Testing Services addressing the unique expectations of segment-wise and enterprise-wide operations. As part of this partnership Wipro has built TCoE i.e. Testing Center of Excellence to implement across various segments of McGraw-Hill i.e. Corporate, I M and MHE. As part of setting up TCoE involved in Portfolio and QA assessment of the MGH applications.

Responsibilities:

• Assessment of the applications portfolio in the divisions of Corporate, I M and MHE
• Lead the Due Diligence for the applications in Corporate division
• Front Ended QA assessments for the applications to be transitioned
• Lead the SOWs creation and submission with the test effort estimation and planning for the Corporate applications
• Build a Demand Management model, Identify resources and detailed transition plan
• Preliminary discussion on the Corporate projects with the core team
• Conducted HP tools usage assessment in the Corporate segment for tools optimization

Confidential

Description:

Xerox Testing Competency Center TCC is a shared Service Organization set up to provide QA services for platforms/applications under North America Information Management group. Testing Competency Center engagement model is built with standardized test process to use across the projects in Xerox with clear communication process, escalation process and metrics definition. TCC services are provided for different platforms which include Oracle manufacturing, Oracle supply chain, Oracle financials, Oracle Developing Markets Operations, Corporate Management applications, Seibel applications and Data warehousing applications

Responsibilities:

• Program Management services which include Customer relationship management, Delivery oversight, Resource Management and People Management
• Monthly governance meeting with NAIM Vice President on TCC progress
• Involved in all project proposals with Xerox QA managers on budget allocation, mapping of the resources with the skill set required and onshore/offshore mix
• Implemented core and Flex team structure model as part of TCC
• Performing Performance Appraisals of the team
• Manage transition of applications from one vendor to another vendor
• Enable seamless coordination at program level between onsite and offshore teams
• Ensure team adherence to schedule, deliverables and quality
• Address Issues, Escalations Concerns from Project team and provide resolution
• Incorporate best practices in projects
• Respond back with a response to the client requests on Statement of Work SOW for different testing projects in Xerox.
• Manage the projects and ensure on time delivery within budget as per the defined quality standards
• Define process and guidelines
• Define Execution model
• Demand forecasting, Resource planning and resource allocation
• Enable the team with required trainings as per the project needs
• Process improvement initiatives and metrics collection
• Budget discussions with the customer managers on the QA needs for new projects
• Planning and worked closely with the Project managers on SOW's Statement of Work to ensure proper controls are in place
• Manage and track to closure of billing and invoices
• Provide Performance testing services to perform Volume testing of different applications
• Provide Automation testing support for regression test automation across different platforms
• Conducted an assessment on the Testing tools consolidation and had huge savings for Xerox
• Weekly recurring meetings with the client managers on the status of the projects
• Devised extensive Performance testing plans for Volume testing of various Oracle Apps releases
• Coordination with multivendor teams and multiple geography region teams
• Planning to ensure the core team has complete visibility in the projects they are working on and the budget allocated in the financial year to ensure smooth running of the projects and not to lose the talent built in the team over a period.

Description:

• Microsoft Platform Siebel is an end-to-end CRM Selling Process project implemented for Microsoft. This project is the company's Sales life cycle and helps the company to address its customers in a better manner and to have a good customer retention rate. Microsoft Platform Siebel is an upgrade from Siebel v6.3.2 to v7.5.3.3 using Enterprise Sales and Call Center modules on Unicode database and single database across the Enterprise involving:
• Configuration for Simplified UI
• Database Migration from Siebel 6.3.2 to 7.5.3.3
• Database Consolidations from Regional to HQ
• User Interface Testing and Back End testing
• Building Servers for Dev Test
• DET development

Responsibilities:

• Managed the below testing tracks and the team sizes as part of the Microsoft platform Siebel program:
• UI testing 17
• Back end testing 9
• Data Enrichment Tool DET Testing - 3
• Functional automation using - Microsoft Automation User Interface MAUI 4
• Performance testing 2
• Successfully managed the complete End to End testing of the Platform Siebel program with many upstream and downstream systems
• Facilitated periodic defect triages basing on the defect volume across different teams in the program.
• Conducted Assessment of existing QA process and defined To-Be Process
• Use to run lessons learned session with all the leads for every release
• Produce defect trend charts to know the health of the program or for the release readiness
• Preparing test effort for each release basing on the scope
• Ramping up and Ramping down the teams as needed for each release
• Manage Knowledge acquisition/Transfer of the existing application and testing processes
• Involved in effort estimation, cost estimations for new releases
• Test management by tracking multiple testing tracks in the Platform Siebel project
• Resource planning and allocation
• Extensively involved in devising performance testing plans with business groups and other teams in the project
• Prepared Test strategy documents and schedules for each release
• Guided other vendor resource leads on the process to be followed in their projects on the request of client manager

Description:

The NuGenesis Scientific Data Management System SDMS is a web based platform that provides a foundation for scientific data preservation and for integrating the collaborative flow of information throughout the organization. Scientists at leading pharmaceutical, biotechnology and chemical / industrial companies have standardized on NuGenesis SDMS for accelerating research, long-term data preservation, intellectual property protection and 21 CFR Part 11 compliance.

Responsibilities:

• Involved in all phases of software quality assurance methodology
• Develop automated test scripts from manual test cases using Silk Test
• Develop window declarations for each window of the application to recognize objects for automation
• Automation of Regression test suite using Silk Test
• Test case Management and Defect Management
• Developing Smoke scripts and performing functional regression testing for every build released to the QA using the automated test scripts developed in Silk for the NuGenesis applications
• Onshore / Offshore coordination

Description:

Simplex eForce is an employee workforce scheduling and tracking system developed for large businesses in the retail, manufacturing, hospitality and services industries to help them manage their workforce more effectively. eForce enables a business to increase control of its labor costs, while improving employee satisfaction, through better workforce administration. eForce is comprised of three primary modules - Forecaster, Scheduler, and Time and Attendance, and can be implemented one module at a time or as an integrated suite. Accurate business forecasts determine workforce requirements to which employees are automatically scheduled. Employee time attendance data is collected, and processed for payroll while key business data is available for reporting across the unique structure of each business

Responsibilities:

• Responsible for review of functional specs, analysis and writing test plans
• Produced detailed test cases and performed functional, regression and integration testing
• Work closely with the Business Analyst team's
• Developed automation test scripts using Silk Test
• Created window declarations for the UI screens as part of automation
• Creating defects with detailed reproducible steps and tracking them till closure
• Performing regression tests for the impacted functionality
• Coordinate with the business teams during the UAT testing phase of the release

Description:

This project is to develop financial information system of various companies that are listed in American Stock Exchanges such as NYSE and NASDAQ. Smart financial data application will convert downloaded EDGAR data and displays it in uniform standardized tables of income statements, balance sheets and cash flow statements. The standardized format allows the customer to compare data between companies easily. Data will be appended quarterly by using the unique ID assigned to each company. This data is made available to customers on CDs and as well as through Web.

Responsibilities:

• Understanding the functional requirements
• Design and Develop VB programs for display of data in standard formats.
• Produced detailed test cases to test the programs basing on the functionality
• Logging and tracking the defects
• Fixing the defects
• Performing regression tests

Confidential

Description:

This project is to support all the departments that are related to sales and distribution of Targof. It tracks daily transactions and also produces periodic Sales and Stock reports. The Sales reports include Primary and Secondary reports. These reports can be generated Headquarter-wise, Area-wise, Region-wise, State-wise and Countrywide for each product.

Responsibilities:

• Coordinate with different teams to obtain the primary and secondary sales reports
• Enter Sales data to the EDP system
• Produce primary and secondary sales reports for each region and for each product
• Analyze the sales report for different regions of the company
• Provide sales reports region wise for each product of the company to the management.