Summary

As a Siebel Developer/Configurator with over 9 years of experience with Siebel and has concentrated experience on Siebel Application and Tools in various Vertical Horizontal Applications Analysis, Design, Configuration, Testing, and Production Support in Siebel 99, 2000, 7.x, 8.0 and Client Projects., Enterprise Integration Manager EIM , Upgrade, Workflow Management, Business Services, Database Conversion Activities, Data Migration, Object interfaces, Siebel VB and eScript and State Models. He is proficient in SQL, PL/SQL, Stored Procedures, and Triggers on Oracle 8i/7.x, MSSQL 7.0/2000 and Product Support during all these years of experience.

Skills

Work History

Confidential

Senior Siebel Configurator

Project Description:

• Novo Nordisk's One Stop Shop OSS System currently consists of Siebel 7.5.3 software running on Windows 2008 Server, Windows XP and Windows XP Tablets X200/210 PC Edition platforms. During the upgrade, the following technical functions will be performed: New Tablet PC model X220 will be introduced with the Windows 7 Operating System, IE 8, and Siebel version 8.1.1.7. On the existing Tablet PC models X200/201 with Windows XP Operating System and IE 6 only Siebel version will be upgraded from v7.5.3 to v8.1.1.7. Siebel version on Servers/ remote Servers will be upgraded to v8.1.1.7.
• During the upgrade project, One Stop Shop OSS system's Operating System, IE version, and Siebel version and Sample Management Samples Disbursement, Samples Shipment, Sample Transfer/Return, Samples Adjustments, Inventory Count, Reconciliation, Samples History, State Licenses, Electronic Signature, Sample Admin Functionality and Non-Sample Management functionalities validated.

Responsibilities:

• Involved in the configuration of ePharma, Call Center.
• Involved in preparing High Level Design Documents and Low Level Design Documents.
• Requirement study from functional leads, interacting with process owners and development of flows of application and effectiveness of the proposed solutions. Analyze the Business Processes, process flow and key performance attributes.
• Customized and created Business Components, Business Objects, Screens, Views, Applets, Pick Lists, MVF, Multi-value links, joins, and user properties.
• Developed and Configured Static Pick Lists, Dynamic Pick Applets, MVG Applets and Association applets. Implemented Static Drilldowns, and applet toggling.
• Configured Siebel ePharma Sample Management Non-Sample Management as per visibility requirements.
• Customized the Business Components, Screens, Applets, Views and other objects for Sample Management Non-Sample Management Screens.
• Created Links, Joins and defining object definitions in Business Layer and linking to each of the objects defined in User Interface Layer.
• Defined policies, workflow conditions and workflow actions for service objects to respond in time and better management for medical inquires.
• Created Smart Script Flows and implemented using Siebel VB and used eScript to create Server side Validations.

Environment: Siebel 8.0, Siebel Tools, EIM, eScript, Workflows, Assignment Manager, Windows XP, Oracle.

Confidential

Senior Siebel Configurator

• Incoming Cash Deposits, Account Closing, Asset Movement includes Asset Deposit, Standard Withdrawal, Partial Transfer, 100 Transfer and Gift With Trade , Assist the transition of Siebel 7 to the new Siebel 8.0 Architecture and Development Environment.
• Managed the full life cycle development to customize and enhance Siebel CRM Application ver. 8 and detailed design, configuration, documentation, testing, and deployment.
• Performed cross-training of new and other members of development staff.
• Completed assignments in accordance with established departmental standards.
• Communicated effectively with management personnel regarding the status of all assigned activities.
• Wrote scripts using Siebel eScript on applet level and business component level.
• Informed management personnel in a timely manner of any problems which may result in a delay in project schedules so that appropriate action can be taken.
• Managed Siebel development environment and Siebel Tools clients.
• Created and modified business objects, applets, views, screens, and adapt business components, fields, joins, links, business component user properties, drilldowns, and visibility configuration using Siebel Tools.
• Setup multi-value links, joins, user properties, and pick lists dynamic and static .
• Configured and scripted Siebel user interface, Workflow, and business services.
• Configured the business services and Workflows.
• Maintained Siebel database objects such as tables, columns, relationships 1:1, 1: M and M: M , extension tables, and extension columns.
• Transitioned to user properties to obviate scripting.
• Facilitated debugging the code and the business flow and unit testing the configuration.
• Developed and maintained scripting with e-script and browser script.
• Wrote code on various events and methods.
• Developed error handling and risk mitigation for a scripted solution.
• Developed custom methods using business services.
• Tested using debugging techniques and SQL queries.
• Hosted weekly business lead meetings to update the Workflow development work.
• Participated point to point in the technical architects meetings and group discussions for better performance of Workflows.
• Led the new projects and the developments in Workflow other than the normal SCR development work.

Environment: Siebel 8.0, Siebel Tools, EIM, eScript, Workflows, Assignment Manager, Windows XP, Oracle.

Confidential

Senior Siebel Configurator / EIM Developer

• American Cancer Society ACS utilized a production Siebel deployment to manage constituent information. These constituents were stored as Siebel contacts and consisted of both Accounts and Individuals. The ability to manage contacts was part of the existing application however, upon analyzing the current Siebel deployment against business processes, ACS determined a need for improving the functionality and performance specific to Contacts within their current Siebel deployment.
• Gathered and documented requirements.
• Designed detailed technical design documents for data migration and conversion.
• Performed configurations, modifications, and updates using Siebel Tools and Siebel eScript.
• Designed, configured, and implemented changes to Siebel User Interface as per requirements.
• Configured Siebel application call center using Siebel Tools to meet enhancements and change requirements and assisted users and management to understand and document requirements.
• Used Siebel Tools for customizing the existing constituents, contacts, accounts, activities, orders, opportunities, and service requests screens, views and corresponding applets as per the requirements.
• Wrote scripts using Siebel eScript on applet level and business component level.
• Mapped and loaded data into Siebel base tables such as activities, orders, opportunities, service requests, groupings, events, and projected expenses.
• Determined EIM Data requirements and performed data mapping.
• Monitored EIM processes and checked log files for errors.
• Tested and debugged EIM data transfers using Toad.
• Configured IFB file and EIM server tasks for the data loads.
• Identified confusing, inconsistent, and missing element requirements and specifications and developed specifications for enhancements.
• Implemented database management systems utilizing PL/SQL.
• Conducted Data Modeling, logical / physical database design, created stored procedures.

Environment: Siebel 7.8, Siebel Tools, EIM, eScript, Windows XP, TOAD, Oracle 9i,

Confidential

Senior Siebel Configurator

Project Description:

• Phase I: The purpose of this particular module was to isolate the Hawaiian customers that were sold to Carlyle and to allow Hawaiian Telecom to continue to do business and for which Hawaiian Telecom needed to have a separate logical instance of InfoPro in order to allow segregation of employee's to the Quoting Tool.
• Phase II: The main purpose of this initiative was to assign Verizon data, voice, video maintenance, and vendor maintenance part numbers to all quotes in the InfoPro pricing and maintenance quoting modules.
• Phase III: The purpose of this project development was to allow offshore NMA contractors to perform CPE Quoting and not providing access or view government accounts.
• Phase IV: The purpose of this project was to upgrade the Siebel Application from 6.3 to Siebel 7.8. This allowed the firm to maintain the current investment in InfoPro, implement performance enhancements, and have the ability to leverage additional or enhanced functionality for product configuration, account structure, and integration to the portal.
• Gathered requirements in the phases for the sales force automation.
• Prepared high level design documents and low level design documents.
• Performed quotes, products, pricing, assets, accounts and contacts modules and customized the application according to the detail design as per Verizon standards and naming conventions in all the phases.
• Customized the existing screens, created new screens, and added views to them.
• Created links, joins and defining object definitions in Business Layer and linking to each of the objects defined in User Interface Layer.
• Extended columns in tables and EIM mappings.
• Performed EIM for Importing Hawaii related opportunity products data.
• Extended columns in base tables and equivalent EIM mappings.
• Configured and optimized the configuration .ifb file to run EIM server tasks and automated the batch run.
• Setup various environments such as development, SIT, UAT-A, UAT-B, and production environment.
• Created SQL Server DTS Package for exporting products, quotes, opportunity products, and agreements related data into Excel Sheet for the Carlyle verification.
• Used Siebel Tools and created report objects design for the reports.
• Used actuate and created the report object libraries and report object executable.
• Customized existing Actuate Reports for Hawaiian Telecom.
• Wrote test scripts and validated them as per requirements.
• Performed unit testing of views, applets in development, testing and production environments accordingly and documented the outcome in test director.
• Acted as the test and release Lead for an ongoing release which included writing test scripts in test director and validating the results of the scripts which helped to maintain the quality of the product and hence in the successful implementation of the release.
• Acted as a single point of contact and owner of the project in the effort to have ongoing support for the release.
• Provided recommendations regarding the application, taking an architect's role for the application.
• Acted as the primary support person for the application by holding the primary support pager and addressed to the pager messages received from the users.

Environment: Siebel 5.3 Phase I, II and III , DB2, Siebel 7.7, Tools, EIM, eScript, Business Services, SQL Server, Windows XP, Workflow Manager, SQL Navigator, Test Director 8.0, Actuate Reports 5.

Confidential

Siebel Configurator

• Project Description: Nationwide Financial seeks to be a diversified, global financial services organization dedicated to providing investment professionals, firms and business partners with value-oriented customer solutions, exceptional sales and marketing support and quality post-sale services. In order to be the Best Partner for financial services firms, producers, plan sponsors and employees, a Customer Relationship Management CRM endeavor is described to improve, leverage and re-package/Upgrade Nationwide financials' existing package in the Siebel/CRM, Genesis/CTI and supporting technologies. Elimination of dual entry of information in both systems. Existing Siebel reports made available via the web-based Actuate report server.
• Upgraded the Siebel v6.3.0.1 project to Siebel v7.5.x.
• Customized and created objects as per requirements.
• Setup the development environment for configuring the Siebel Application using Siebel Tools.
• Customized the existing screens, created new screens, and added views to them.
• Customized and created business components, business objects, screens, views, applets, pick lists, MVF, multi-value links, joins, and user properties.
• Configured business objects as per business requirements.
• Created new custom buttons form applets, which worked as Merrill connect.
• Created links, joins, and defining object definitions in business layer and linking to each of the objects defined in User Interface Layer.
• Extended columns in table and EIM mappings.
• Created and customized views related to the marketing and campaign administration and loading data.
• Wrote coding in eScript for server side and browser side validations.
• Performed contacts, agent info, general info, notes, transactions, and producer firm relationship, products, surveys, literature requests, profiling screens, and views.
• Used Siebel Tools and created the report objects design for the reports.
• Used actuate and created the report object libraries and report object executable.
• Loaded data into intermediary tables using EIM as batch jobs and conversion of flows.
• Performed unit testing of views, applets in development, testing and production environments accordingly and documented the outcome in test director.

Environment: Siebel 7.5.3, Tools, EIM, eScripts, Oracle 9i, Windows XP, Workflow, Assignment Manager, Actuate Reports, SQR, SQL Navigator, Test Director 8.0

Confidential

Programmer / Analyst

The PIS Personnel Information System tracks all employee information, starting from the appointment process to pension proceedings. Andhra Pradesh Government Rules are maintained as System Business Rules and Employee Service flow is maintained as System Process flow and Employee Service Book is maintained as Data Storage and Data View . This module has an integrated link with Payroll module. Auto Reconciliation of integrated link topics from PIS module to Payroll module: Leave details, Punishment Details, Promotion/Demotion Details, Increments, Pay fixation, Rewards and Pathakams.

Environment: Oracle 7.3, PL/SQL 2.3, Visual Basic, Crystal Reports 2.0, Win NT 4.0

Confidential

Software Programmer

• Provided technical support for supervisors and managers in Microsoft Office and Windows.
• Developed and managed database applications for 90 employees.
• Used Microsoft Office to develop software for office automation and imported information from Microsoft Excel to Microsoft Access.

Confidential

Trainee Programmer

• The Stores Automation System SAS is an application developed for Hindustan Cables Limited a cable manufacturing company under taken by the Government of India, handles more than 30 of orders all over the India. Whenever a department needs some material, they will send a request to stores division. SAS verifies the reordering level and issues a Purchase Order to regular suppliers after verifying the quotations. After receiving the material from supplier SAS generates consignment note and as well as RIR, the receipt cum Inspection Report. SAS also generates Weekly, Monthly and Yearly reports of stores activities.
• Analyzed the application.
• Designed the database.
• Developed screens.
• Utilized server side validations and servlets.

Environment: Windows 98, Java Script, HTML, DHTML, Oracle 7.3