NETWORK / SYSTEMS ADMINISTRATOR

• Dynamic and solutions-driven, focusing on quality assurance and customer support. Rainmaker with big-picture focus and history of driving significant gains in profitability with a career distinguished by sustained accomplishments. Demonstrated capacity to implement innovative programs that drive awareness, increase B2B exposure and convert searches to sales. Skilled at identifying opportunities and delivering product lines to realize company vision.
• IT Infrastructure Design Server Support Outsourcing
• Operations Management Project Management Vendor Relationships
• Departmental Restructuring Training Development Desktop OS Support

PROFESSIONAL EMPLOYMENT

Confidential

Senior engineer, Director of Support Services

Oversee team providing first and second tier 24/7 IT support for small to medium multi-million dollar businesses, providing desktop support, system updates, security management, database implementation, network monitoring, and backup/disaster recovery Business Continuity solutions in numerous different environments. Charged with vendor evaluation, determining best fit for backup and antivirus software, voice systems and database software. Acted as Subject Matter Expert in aligning solutions for customer needs with current and future technologies. Created and Instituted SharePoint application to track work, change orders, and review engineering documents, reducing previously missed deadlines. Provided information and strategic insight to clients and prospects on designated solutions within the company portfolio.

KEY ACHIEVEMENTS / RESPONSIBILITIES:

• Project manager for Baltimore City States Attorney's Office large user network installation, including updating or installing MAN/WAN Connectivity, managing ACLs, and providing plans for future upgrades to network. Provided training for monitoring network.
• Active Directory configuration and management for numerous clients
• 95 user single location network, AD domain controller and single replication
• 150 User, 3 location AD Domain with replication to each site, used DFS for project shares
• User account creation, security policy implementations
• Group policy creation and management for distributing network shares, software deployment and system upgrades
• Login script creation with VB assigned to AD groups
• Utilized DHCP for IP assignments, managed DHCP servers for multiple sites inclusive of redundancy and failover situations
• Installation and integration of corporate MS Exchange mail servers 5.5-2010
• SharePoint installation and custom workflow creation for document workflow and internal client communications
• Managed DNS servers multi-site client , providing replication and disparate IP address schema
• Firewall management and ACL creations and modifications as needed with Cisco, Sonicwall, and Adtran equipment
• Business continuity planning, backup and disaster recovery implementations to include tape base solution, backup exec, CA. Hardware replication base virtualization backup and DR. Replication of data to offsite storage NOC sites.
• System performance monitoring and troubleshooting, using built in tools, RMM solutions and SNMP data collection
• SQL server database creation and management for SCCM, WSUS implementations, antivirus implementations, Line of Business applications Deltek, Timberline, Autodesk, SharePoint, Pinnacle
• Performed hardware/software installations and upgrades, troubleshoot hardware/software issues, created and maintained images, evaluated/tested new hardware/software
• Responsible for research, acquisition and configuration of all new network and server and workstation hardware systems.
• Provided RMM solutions to clients ranging from 5 users to 150 users sites

TECHNICAL SKILLS

• Operating Systems: Windows 7, Windows XP, Windows NT Workstation and Server, Windows ME, Windows 2000 workstation and Server, Windows Server 2008, Mac 0SX, Linux, OS/2, FreeBSD, DOS, Novell 2.15, Novell 3.5, Novell 4.0, Novell 4.1, Novell 5.0, Novell 5.5
• Software: Active Directory, Microsoft Exchange server 5.5 -2010, Unix/Linux operating systems, SQL Server, SharePoint, Microsoft CRM, Checkpoint, Microsoft SQL Server, VMware, Microsoft Office thru versions 2010, MS Word, MS Access, MS Excel, MS FrontPage, MS Project, MS Visio, MS Outlook, MS Outlook Express, MS PowerPoint, MS InfoPath Designer, Internet Explorer, Firefox, Adobe Photoshop, Illustrator, Publisher and Acrobat, Corel Draw Pro, ColdFusion, Studio, Dreamweaver, FileMaker Pro, SQL Server, MySQL, SQL 6.5 7.0, EZ-SQL, Enterprise Manager, IIS, Crystal Reports, Query Analyzer, MAS 90, Lotus 1-2-3, Publisher, Turbo Tax, Quicken, QuickBooks, QuickBooksPro, World Ship, AutoCAD, Microstation, 3D VIZ, Oracle, Pinnacle, Timberline
• Hardware: 3com, Dell, EMC, HP/Compaq, Cisco, SonicWall, Juniper, Lenovo, Macintosh, Sun Servers, IBM PC-XT, AT, PS-2, PC clones, Gateway, Gigabit Module modules, Single end Fiber, Intel Network Adapters, Adtran DSU / CSU TI ESF CSU ACE , TCP/IP, IPX, Routers, Switches / Hubs, Raid / Mirror, TI / DSL / ISDN / Frame Relay, HP Printers, Plotters and Multifunction Devices IBM PC-XT, AT, PS-2 PC clones: Acer, Dell, Gateway, HP9000
• Other: TCP / IP Networking and VPN / IPSEC Tunneling, Security Policy, Asset Management, Communications Operations Mgmt, Access Control, I.S. Acquisition, development and maintenance, Intrusion Detection, Network Architecture and Design, Encryption, Firewall and ACL Configuration / Administration, Network Monitoring and Logging, System Administration, Change Control / Software Updates / Patching, Management Controls, Incident Management, Business Continuity Management and Planning, SAS, Hardware as a Service, DHCP, DNS, ARP, SNMP, HTML, Proxy Servers, VB Scripting,