EXPERIENCE:

Confidential

Desktop Support Specialist Level II-III, IT Support Department

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Supported TIAA-Cref Financial Services New York Headquarter and countrywide and overseas offices.
• Setup and configured IPod, IPhone, Air card, added, users to Bes server, administer Key FOB Secure ID.
• Supported Both Microsoft and Mac Based applications, hardware and software in person or remotely Using RealVNC, Anyconnect, Microsoft Remote Desktop.
• Responded in a timely manner to all tickets in my queue using HP Service Manager.
• Supported Microsoft Office 2007, 2010, and 2011, Outlook 2007, 2010 and 2011.
• Setup and configure VMware for Mac users.
• Setup IP phone and diagnosed and replaced as needed all phones at my location.
• Installed and configures Windows 7, MS Office 2010 for Windows and 2011 Mac OS X.
• Scheduled maintenance and backed up and pushed applications and updates across the network.
• Relocated users, scheduled departmental moves, solved wireless and connectivity issues.
• Experience with Tandberg, Polycom and various audiovisual, electronic and digital devices.
• Deploy, configure, support and ship laptops, desktops, for user through the US and overseas.
• Upgrade, migrate and Support Windows XP to Windows 7, image desktop and laptops as needed.

Confidential

Desktop Support Specialist Level II-III, Corporate Office IT Support Department consultant

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Supported the Gap, Old Navy, United Colors Benetton, and corporate networks, executive supports.
• Setup, configured and supported overseas satellite and local users with remote management tool.
• Setup and configured IPod, IPhone, Blackberry, Printers, scanners, multifunction devices.
• Reimaged workstations, laptops and diagnosed all software and hardware issues for all departments.
• Supported Both Microsoft and Mac Based applications, hardware and software in person or remotely Using RealVNC, Microsoft Remote Desktop.
• Responded in a timely manner to all tickets in my queue using HP Service Manager.
• Rack and mounted servers, and cable-managed switches, routers and servers.
• Supported Microsoft Office 2007, 2010, and 2011, Outlook 2007, 2010 and 2011.
• Supported Adobe CS3-CS5 Design Suites on OSX and Windows over 600 users on both platforms.
• Setup IP phone and diagnosed and replaced as needed all phones at my location.
• Sole tech on site, supported and responded to all technical and needs of the Gap corporate networks.
• Installed and configures Windows 7, MS Office 2010 for Windows and 2011 Mac OS X.
• Supported Mac OSX flavors, Leopard, and Snow Leopard, Lion, Mountain Lion in an AD environment.
• Scheduled maintenance and backed up and pushed applications and updates across the network.
• Relocated users, scheduled departmental moves, solved wireless and connectivity issues.
• Setting up videoconference rooms, audio and visual devices for all departments and executive meeting.
• Experience with Tandberg, Polycom and various audiovisual, electronic and digital devices.

Confidential

Desktop Support Specialist Level II-III, Information Technology Department consultant

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Supported the Desktop publishing, IT-Telecom, Magazines Technology, Network Operation Center and the MIRS department, corporate offices, and executives
• Setup, configured and supported overseas, satellite and local users with remote management tools, using RealVNC, Timboktu, and LANRev.
• Installed and configured all requested hardware and software for all departments at Time Life Inc.
• Setup and configured IPod, Iphone, Blackberry, Printers, scanners, multifunction devices.
• Ghost and deployed workstations installing and configured software based on departmental needs.
• Setup wireless networking, VPN, SSL VPN for home users and assigned and administer RSA secure ID
• Supported Both Microsoft and Mac Based applications, hardware and software.
• Responded in a timely manner to all tickets in my queue using Remedy.
• Supported Microsoft Office 2003 and 2007, MS Exchange
• Supported Adobe CS3-CS5 Design Suites on OSX and Windows.
• Supported Mac OSX flavors, Tiger, Leopard, Snow Leopard, in an AD environment.
• Scheduled maintenance and backed up and pushed applications and updates across the network.
• Relocated users, scheduled departmental moves, solved wireless and connectivity issues.
• Used Active Directory management console to administer Active Directory objects.
• Setup, repair and configured both Dell and HP platforms
• Deployed Windows 7 platform and quality control testing Time Inc portfolio of applications for migration planning.
• Setting up videoconference rooms for all departments and executive meeting.
• Installed configured VMware or Parallel Desktop on Mac for Dual Windows and OSX usage.

Confidential

Desktop Support Specialist Level II, Office of Automation Department consultant

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Supported over 2500 GHI and HIP users, executives, on site and remote users.
• Desktop migration, deployment, Ghost workstations and laptops daily, software, hardware installation and configuration.
• Applied security patches and image compression software on workstations, laptops and servers.
• Maintained and updated database of all software, hardware and equipments purchased or needed by the department. In charge of the storage rooms and maintenance of all Dell and HP computers.
• Supervised and scheduled moves, deployments and removal of assets from other department.
• Setup wireless networking, VPN, SSL VPN for home users and assigned and administer RSA secure ID.
• Responded in a timely manner to all tickets in my queue either created by me or other departments.
• Repaired upgraded and ghosted imaged, and configured all workstation in inventory daily.
• Contacted the appropriate vendors for warranty repairs and ordered parts needed by the department.
• Solved network connectivity issues, security issues, add user to domain, assign users and computers to proper OU, unlocked user's ID and created new passwords for users.
• Initiate scheduled maintenance and backed up and pushed applications and updates across the network.
• Create, prepare, and review Excel schedules and control reports.
• Support MS. Office, MS. Exchange, Adobe CS series and other in house software.

Confidential

Desktop Support Windows XP Migration Project, Information Technology Department consultant

ESSENTIAL DUTIES/RESPONSIBILITIES:

Imaged over 1500 new workstations using Ghost reconfigured all workstations and migrated users data and profiles. Supported all users needs still all networks, software and hardware were solved.

Confidential

Desktop Support / Offices Relocation, Information Technology Department consultant

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Inventoried all IT equipment's, created excel spreadsheet, moved and supported the following clients to their specific office or cubicle location: Nexant, Hewlett Packard, Robert Half and Microsoft.
• Work with all level of administration to relocate an entire office. Move all workstations, servers, network equipment's, users and relocated them according to pre-assigned locations Project: Hewlett Packard Relocation Project. De-install of various servers in the manner specified by Hewlett-Packard. Removed all servers from the rack and packed them for transportation.

Confidential

Sr. Desktop Support Specialist Level II-III Consultant

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Met with company wide department heads, managers, supervisors, and vendors.
• Supported all level of executive officers and offices at various location
• Successfully collaborated with team leaders and team members for planning advisory board meetings and expert panels/symposia.
• Consulted with users, management, vendors, and technicians to assess IT needs, and system requirements. Purchased necessary IT software and hardware.
• Managed system development including: design, environmental planning, and deployment change management.
• Reviewed and approved all system upgrades and programs prior to their implementation.
• Restructured and turned around under-performing internal technology division into strong, successful customer-focused, results oriented strategic unit.
• Setup all hardware, software, network, servers and workstations and applications needed by clients.
• Setup wireless access services for the airlines using Cisco equipments pix firewalls, BBSM, Catalyst switches and Cisco Aironet Wireless Access points
• Primary contact liaison to Dubai, North America and Canada
• Ensured that routing to DSL lines were configured properly and when requested upgraded to Verizon DSL to provide additional bandwidth.
• Scheduled meeting, relocated and moved Emirates airlines business to different physical location, contacted all vendors, movers, phones services and circuits providers to ensure smooth transition of services and meet specific deadlines set by clients.
• On call 24/7 for weeks and month depending on the company's need.
• Setup accounts both email and users, Ghost images, distribute and setup Blackberry and Secure ID for VPN users, responsible for all sites and user's needs.
• Responded to help desk tickets and emergencies 24/7
• Created documentations backed up and retrieved user's data on the server.
• Work in conjunction with Dubai to upgrade the network and servers as needed.
• Made users and management aware of all scheduled down time due to upgrades.
• Migrated Token Rings to Ethernet and replacing all hubs by Cisco switches.

Confidential

Network Engineer, Wan Department

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Installed and configured Cisco routers and Switches
• In charge of all moves and user's relocation. Setup control units for disaster recovery
• Configure, distribute and administer RSA Token Secure ID for vendors and mobile users.
• Setup RMA part replacement on Cisco Sites and contacted different vendors for purchased and part replacements. Maintained and created database for inventory, warranty repairs contracts.
• Coordinated, planed and organized weekly and monthly Asset Management staff meetings to resolve technical and managerial project issues.
• Maintained data base and distribute IP addresses to the server department and other IT related groups.
• Created Visio network's diagram programmed serial interface on various routers to give access to work stations and servers.
• Wired LAN room, performed cable managements and give access to ports on managed switches.
• Configured Ether channel on switches, Catalyst 3500, 6500 series, Cisco Routers 2503, 2612.
• Relocated Data Center and all servers, workstations, network equipment to a different floor programmed, decommissioned and worked with all departments and vendors to ensure a flawless transition of network and resources.

LAN Department First Chicago, Equiserve

• Supported over 5000 users. Implemented Windows98/NT4.0/OS2/Windows 2000/XP
• Supported CCmail to Lotus Notes Migrations and
• Setup IBM Main Frame, control units, Bloomberg ticketing systems, AS400, Cabletron, hubs.
• Managed user account, access privilege, solved LAN connectivity issues.
• Setup tape backup, 3090 Mainframe, SCSSI cards
• Performed user's data retrieval, McAfee virus scanned, patches and upgrades
• Use fluke, Cisco Works, Solar Wind to monitor devices failure, network's performance, circuits