SUMMARY

• 20 plus years of experience in the IT technology field with 15 years of it in system administration
• Implementation, management and the creation of policies, processes and procedures around backups, restores and offsite rotation of backup data media
• 10 years experience in installation administration of Solaris 2.x, 7, 8, 9, 10
• Experience with HP-UX 10.x, 11.x, and IBM AIX and RedHat Linux
• VMware ESX/ESXi, Windows NT/2000/2003 Server family
• Experience in system software installations, implementation of Active Directory, NIS, NFS, DNS, DHCP, and AutoMounter
• Implementation of TCP/IP based networks in consisting of heterogeneous operating systems including Solaris some HP-UX and AIX , Linux, Windows NT, Windows 2003 and Windows 2008
• Experience with installation and configuration of Veritas Cluster server 4.x on Solaris
• Experience in Volume Management using Veritas Volume Manager 4.0/3.x, Solstice Disk Suite 4.x. and Linux LVM
• Experience in building, maintaining administrating DLT, LTO AIT tape libraries and administration of backup solutions using Veritas NetBackup 4.x, 5 and EMC Legato Networker 7.x
• Experience in installation of RDBMS including Oracle 8i, 9i on Solaris and Red Hat Linux, SQL Server 6.5 and 7 on Windows NT/2000 Server within PeopleSoft and SAP environments
• Extensive experience in systems analysis, troubleshooting performance tuning of operating systems, database servers and user related helpdesk issues
• Shell sh, bash, ksh scripting to automate tasks of day-to-day administrative tasks
• Experience in making disaster recovery and disaster contingency planning
• Experience with documenting software usage procedures, network diagrams and project documentation
• Experience in supporting 24x7 environments situated in different geographical locations

TECHNICAL SUMMARY

Work Experience

Confidential

Confidential

Systems/Backup Administrator

• EMC NetWorker administration for the development SAP landscapes that is made up of IBM AIX and Microsoft Windows servers here in Richmond, VA.
• The NetWorker infrastructure here consists of a master server with 5 storage nodes.
• Provide support for DBAs with Oracle database and archive backups.
• Manage the media rotation onsite and offsite.
• Writing scripts to help automate the administrative the day-to-day tasks.
• Recently upgraded the version of NetWorker from v7.6.2 EOL which EMC was no longer supporting to NetWorker v8.0.1.5. It included all servers, tape library, Oracle agents and all clients.
• Provide patching for all IBM AIX servers within the development landscapes using an IBM AIX NIM server. This involves working with IBM support, building the NIM lpp resources for various updates to include technical level updates, JAVA, etc.
• Attend weekly IAVA or Information Assurance Vulnerability Assessment meetings related to the AIX servers then research the patches, apply those patches throughout the development environments and provide the documentation to the government to have those patches applied in the Production landscape.
• Provide backup support for AIX team.
• Completed Security certification and currently working on IBM AIX and RedHat administration certificate.

• Security level is currently secret clearance.

Confidential

Systems/Backup Administrator

• Assigned to the DSA-UNIX team, primary responsibilities are backup products - EMC Networker and Avamar.
• Supporting the backup servers at two local sites in Richmond and roughly 7 to 10 remote sites this includes supporting the numerous clients being backed up - backup environment includes both Avamar and NetWorker backup/restore solutions.
• Backup administration covers server based management, installation, configuration and troubleshooting of client running various operating systems Windows, UNIX and LINUX.
• Current environment consist of multiple versions of Networker and Avamar products primary focus is to migrate off of the Networker tape solution to go to the disk-base, de-duplication product EMC Avamar.
• Other responsibilities within the DSA-UNIX group include on-call rotation, installation using kickstart server, decommissioning and patching of servers RedHat Satellite server , creating and adding file systems through both Veritas Volume Manager and RedHat Logical Volume Manager and various system optimizations and troubleshooting.

Confidential

Systems/Data Center Administrator

• Data center administration, installation and management responsible for all server and related hardware entering and leaving the server room.
• Responsible for interfacing with facility engineers and data center support technicians to support all data center operations this includes UPS battery backup, diesel generator, fire suppression, monitoring and alerting systems within the Cenveo Richmond data center.
• Oversee multiple EMC Celerra/Clarion SAN/NAS devices locally and at our redundant fail-over site administrate and resolve issues, which include interfacing with EMC support.
• Lead administration of all data backup systems within the data center communicate and interface with remote site administrators to co-ordinate and manage proper data backups and media rotation to offsite data protection facility responsibilities also include testing data restores and performing end-user data restores due to deletion or accidental overwrites.
• Support multiple enterprise applications connected through Fibre, NAS, CIFS, NFS mount points and iSCSI LUNs.
• Purchasing of large orders on wide range of data retention media and related products this includes media types for DAT, AIT DLT, SDLT and all LTO media types and related barcode products.
• Installation and configuration of Linux and Solaris servers with support of other UNIX based platforms to include HP-UX and IBM AIX.
• Analyze and resolve performance problems on Sun, HP-UX, and AIX systems.
• Participate in root-cause analysis of data center server issues, remote system backups, and minor networking problems.
• Server builds for enterprise servers on various hardware and virtual platforms which includes blade center technology.
• Installation and support of third party software when required these applications include various network and end-user products.
• Assist with support on anti-virus, anti-malware, anti-spyware and other enterprise level virus protection applications.
• Team oriented working closely with 1st and 2nd level support teams to resolve miscellaneous hardware and software issues.
• Implemented an EMC Avamar product that provides a back up solution for multiple remote sites performed the installation of the hardware, assisted third-party consultant in configuring the Avamar grid and now manage daily operation of the product.
• Administration of folder, file and role permissions and security using products such as Microsoft Active Directory, LDAP and RBAC.

Confidential

Basis/PI Administrator

• After taking the SAP SAPTech class moved to a position within the Wolseley Global Business Application SAP Basis team originally administrating all SAP Exchange Infrastructure servers XI/PI across the Wolseley SAP ERP landscapes supporting both DEV, QA and PROD landscapes and a sandbox test environment.
• Provided support for third-party BackOffice Associate applications BOA both data governance and migration.
• Migrated role responsibilities to take over Redwood scheduling application supporting all job scheduling within the multiple SAP landscapes.
• Required to interface with 1st level support and end-user support to provide guidance on the SAP front-end GUI application and elevated troubleshooting of issues.
• Assisted developers on SAP error messages and system related support this included rotational on-call support.

Confidential

UNIX Administrator

• Initial responsibilities were primarily to administrate the HP-UX servers that ran a Ferguson in house application called Trilogy these were extremely critical servers with zero downtime except for designated maintenance windows.
• Responsibilities shifted to LINUX based servers and supporting the Oracle DBA team with installation builds for Oracle RAC solutions.
• Oversaw tuning and performance monitoring for HP-UX/Oracle Unbreakable Linux servers and various peripherals this included monitoring various KPIs and system logs.
• Participated in on-call rotation to provide 24x7 technical support for HP-UX team.
• Wrote and modified scripts for automation and information gathering using bash and sometimes perl scripts.

Confidential

UNIX and Network Administration

• Assigned to the network team to oversee network administration supporting all corporate routers, switches and related hardware.
• Managed and assisted with all LEC circuit installations interfacing with LEC support to activate and de-activate WAN circuits connecting all corporate regional offices through frame-relay circuits.
• Performed all duties related to Solaris system administration, NFS mounts, SSH, user account maintenance, auto-mounting, license management, and printer configuration when required.
• EMC SAN and NetApp NAS administration provided management of SAN solution through Navisphere and PowerPath administration on both Solaris and Microsoft hosts.
• Planned and built a UDR's original virtual environment with VMware ESX server 2.x setting up VMs within public and private networks this included VM hosts to provide internal external DNS.
• Built, configured and managed a Juniper network administration console on a RedHat Linux server to manage 300 remote VPN connections to UDR's apartment community offices.
• Managed the company's central backup infrastructure this included backups and restores, off-site tape rotations with disaster recovery planning and testing.
• Performed secondary administration support for the Microsoft Exchange server and centralized anti-virus application software.
• Interfaced with server room/facility support contractors to provide scheduled maintenance and repairs of server room environmental controls, fire suppression, monitoring component and diesel generator operations.
• Upgraded Veritas NetBackup from 3.4.1 to 4.5 MP6 including tape hardware.
• Wrote miscellaneous UNIX scripts for system alerts and tape backup management
• Provided database, WEB and application server support for ERP environment PeopleSoft this included documenting the environment with technical how-to, installation/configuration and Visio drawings
• Managed network monitoring applications which included HP OpenView Network Node Manager, CiscoWorks 2000, TelAlert and Private I software products.

Confidential

Network Manager

• Promoted to network manager, where I oversaw the upgrade, configuration and deployment of new Cisco gear to corporate and remote regional office.
• Deployed LAN/WAN solutions upgrade of analog modem bank to a digital solution.
• Oversaw the upgrade to the corporate computer room provided CAT-5e cabling when required.
• Performed PeopleSoft integration and assisted with the deployment of the Sun enterprise equipment for the PeopleSoft project.

Confidential

• Network Administrator Initial responsibilities were network administration/management of a mixed environment of Novell and Microsoft products, which consisted of 15 sites, spread nationwide geographically and connected to the corporate office with boundary routers. Performed LAN/WAN monitoring and troubleshooting of our frame-relay network components worked with LEC/ELEC to resolve WAN issues. Managed the daily backups via BackupExec and Exabyte 8mm library. Supported end-users with hardware and software issues provided support for remote dial-up connectivity via Shiva LanRover and 15x line analog modem bank.
• Responsible for providing 2nd level desktop support interface with end-users to resolve Novell GroupWise email client issues and printer problems when required.

Confidential

Network Manager

• Network administration for east and west campus offices of Capital Planning and Facilities Management provided administration and support to a user base of about 100 users.
• Managed 2x Novell file servers, 1x Novell Groupwise server and all related network gear which included a dial-up access through a Shiva LanRover, various routers and hubs.
• Maintained and configured network printers along with several line and ticket printers.
• Worked with campus WAN/LAN group to connect Capital Planning buildings into campus network
• Managed local backups via ArcServe and Excabyte 8mm tape library.

Confidential

Integration Specialist

• Contracted to configure, distribute and install 200 workstations across two campuses.
• Automated the original process to install and configure workstations through script files which enhanced the speed of installation with no human mistakes.

Confidential

Software Support Specialist

• Installed, configured and supported a product application called WinInstall. This product provided a means of installing and uninstalling applications locally and/or globally with the use of the network.
• Interacted with the users to resolve and fix any problems that may have occurred upon installation of an application using the WinInstall product.
• Recorded and updated documentation with the use of Lotus Notes.
• Secondary responsibilities included software support for other end-user applications, like Novell GroupWise, Microsoft Office products and Lotus Notes.
• Assisted with network issues relating to Novell NetWare, TCP/IP, FTP, and DNS also performed installation and troubleshooting for network printer issues.
• Attended Slackware Linux user meetings.

Confidential

Senior Technical Support Engineer

• Served as lead technical support point-of-contact for all incoming customer service requests
• Installation and support for WAN storage/retrieval products to AT T customers.
• Maintained a real-time customer database performed backup operations to our file and database servers
• Provided software installation, configuration and problem resolution support via remote software
• Resolved hardware, software and network issues for our group's LAN.
• Maintained knowledge of emerging technologies attended various network and software classes this included TCP/IP, DNS, FTP, various database and application server products and memory optimization.
• Personally responsible for overall customer satisfaction providing on-site support as requested by the customer maintaining contact with global customer base and possessing a very high degree of technical skills required to guarantee product operation.
• Provided product testing and training on an Intel based imaging software and related hardware for the products AT T sold.