Skills Summary

A results oriented and collaborative IT professional with over 10 years of experience applying hardware and software design, implementation, operational administration, and troubleshooting knowledge, skill, and abilities, to support growing businesses. An expert in bridging communications gaps with technical and non-technical audiences. Develops system operational documentation and create policies to meet the needs of dynamic environments.

Technical Skills Summary

• Design and implementations of Office 365
• Excellent troubleshooting and analytical skills
• Expert knowledge of TCP/IP
• Provided architectural skills to design complex Windows Environments
• Microsoft Sites and Services design and management
• Microsoft Active Directory design and management
• Microsoft Exchange Server 2000 and 2003, 2007, 2010, and 2013 Standard Enterprise Editions design and management
• Microsoft Group Policies design and management
• Microsoft Terminal Server design and management
• Highly proficient in Microsoft Office Applications Word, Outlook, Project, Excel, PowerPoint
• Microsoft Internet Information Server design and management
• Microsoft Cluster Server design and management
• Windows Registry Administration
• Network Protocol design, management, and troubleshooting skills
• DNS DHCP Server design and management
• Enterprise Certificate Authority Design and Management
• Designed and deployed Enterprise Vault solutions for Exchange 2013, Exchange 2010 and Exchange 2007

Experience

Confidential

Sr. Exchange Engineer

• Perform high level troubleshooting of Active Directory and Exchange for MARTA.
• Designed architecture for Active Directory integrated Office 365 MARTA.
• Implemented and supported Active Directory policies for MARTA.
• Provided onsite troubleshooting of Active Directory clients.
• Implemented Enterprise Vault 10.X upgrade at MARTA.
• Troubleshooted Windows Azure Active Directory for Exchange Online Protection.
• Utilized Powershell Scripts for Active Directory, Office 365, and Exchange Online Protection.

Confidential

Data Center Engineer

• Perform high level troubleshooting of Active Directory and Exchange for Presidio clients.
• Design Architect for Active Directory implementations and upgrades for multiple clients.
• Implemented and supported Active Directory for Presidio clients.
• Provided onsite troubleshooting of Active Directory clients.
• Design Architect for Exchange 2013 and prior versions, implementations and upgrades.
• Implemented Office 365 for Presidio Clients.
• Designed and Implemented Active Directory Federation Services for Single-Sign On projects.
• Designed and troubleshooted Group Policy Objects for Clients.
• Wrote Statements of Work, As Built, and Build of Material documents for Presidio Customers.
• Support Windows 2012, 2008R2, 2008, 2003, and 2000 environments.
• Designed and implement Enterprise Vault 10.X for various clients.
• Provided Day-1 Support for Clients after project completion.

Confidential

Sr. Exchange Engineer

• Implemented and supported new Active Directory Forest for PCI project.
• Deployed and designed Group Policy Objects for PCI Forest.
• Performed high-level troubleshooting and protocol analysis of PCI Forest.
• Design Architect and Subject Matter Expert for the Company's Payment Card Industry PCI efforts.
• Engineered the PCI Domain for the maximum security of Cardholder data and secure transmission of the Cardholder data.
• Architected and administered all US Active Directory and Application Servers in a Windows 2003 and 2008 environment in two forests.
• Streamlined all Active Directory trees in the Active Directory forest for file replication and synchronization of the Global Catalog, in the US.
• Implemented Windows polices and replication strategies for US and worldwide.
• Serve as the Active Directory, Messaging, and DNS Subject Matter Expert for the Global Infrastructure Team comprised of senior IT leader from each global region that creates global policies and global standards.
• A key member of the IT Task Force that approved all US IT projects.
• Streamlined the Company wide usage of networked sites.
• Team lead for the US Domain Migration.
• Architected and configured the North America and South America regional domains.
• Architected and configured the Asia Pacific regional domain.
• Supported Asia Pacific Active Directory domain.
• Architected and administered the application domain that houses the critical global applications.
• A key member of the global security team that setup created and managed global security standards companywide.
• Designed the Exchange 2010 Implementation Plan for the US Region.
• A member of the PCI certification team. Working to be the first in our industry to PCI Compliant.
• Designed and Implemented the PCI Windows Infrastructure.

Confidential

Sr. Exchange Engineer

• Served as the primary third level Windows support Engineer of several domains, 500 physical Dell and 400 virtual servers ESX 3.5 , 30 Sites Globally, two US datacenter locations and support for the Operational Support Team to assist with daily operations.
• Installed and supported Microsoft Windows Server 2003 and Server 2008 in the US and Globally, Exchange Server 2003 in a Cluster US Datacenter, Exchange Server 2003 and Exchange 2007 Globally.
• Configured all Active Directory trees in the Active Directory forest for file replication and synchronization of the Global Catalog.
• Implemented Windows polices and replication strategies for US.
• Worked with the CISCO Engineers on the SIP Trunking for the Unified Communications Project.
• Designed and Implemented Unified Communication Servers, as well as provided technical support of the Unified Communication Servers.

Confidential

Senior System Engineer

• Lead Windows Active Directory Server Engineer for the premier technical Agency for the State of Georgia, with multiple Administrative Groups, and Clustered Exchange servers.
• Lead Exchange Engineer for GTA and related State Agencies.
• Lead Exchange Server and Windows Server Engineer for the Office of the Governor of the State of Georgia.
• Lead Active Directory Engineer for the State-wide Active Directory infrastructure.
• Lead DNS Engineer, responsible for State-wide DNS.
• Project Lead for Governor's Redundancy Project, using CA-XOSOFT replication software.
• Installed and supported Blackberry Servers.
• Troubleshoot Windows software by manipulating windows registry, and other windows tools and diagnostics utilities available to Windows.
• Designed and implemented GTA District Office upgrade to Windows Server 2003 and Exchange Server 2003.
• Extensive knowledge of Network Load Balancing, High availability, and Fault tolerant configurations on Windows 2003 Enterprise Server as well as Clustering Services, and all RAID configurations.

Confidential

Senior Network Engineer

• Designed and implemented the Mastech's Windows Server 2003 and Exchange Server 2003 Infrastructure.
• Designed the Active Directory Forest structure and security systems.
• Implemented Certificate Authorities and Smartphone technologies.
• Provided design criteria for Customer implementations of Exchange and Active Directory.

Confidential

Sr. Exchange Engineer

• Performed High-level troubleshooting support for Active Directory and Exchange 2000.
• Performed extensive Exchange infrastructure consolidation and support during conversion of 88,000 Exchange 5.5 Public Folders, to Exchange 2000 Public Folders.
• Restored Exchange Public Folder functionality.
• Resolved Faxination Desktop fax software issues.

Confidential

Active Directory/Exchange Engineer

• Performed High-level troubleshooting of Active Directory and Exchange 2000.
• Restored Active Directory functionality from environmental disasters.
• Expanded the number of Active Directory Domain Controllers from one to four.
• Recovered Exchange 2000 Organization from multiple environmental disasters, without lost of data.

Confidential

Active Directory Engineer

• Performed High-level troubleshooting of Active Directory and Exchange 2000, for Fortune 500 Companies, such as Coca Cola, Wal-Mart, Verizon, Bellsouth, Sprint, Fed-Ex, BMW, and others.
• Resolved Active Directory issues with Group Policies, Sites and Replication, Certificate Authorities, Disaster Recoveries, Best Practices, Migrations, DNS Configuration, Exchange 2000 migration and recoveries.
• Simulated and Resolved Customer problems in Microsoft's Test lab.
• Discovered two code defects in the Windows 2000 Code
• Implemented Active Directory designs for Fortune 500 Companies.