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Support Engineer Resum Profile, Ny

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SUMMARY:

Detail oriented Network Professional with more than 20 years of experience in the field. Handles a wide range of project types as required .Constantly strives to finish projects on time, under budget and with minimal impact to business operation.

ACCOMPLISHMENTS:

  • Network administration in support of Confidential Yankees network
  • Designed Network for Clinic addition to Keller Hospital using Brocade equipment
  • Managed network upgrades for enterprises ranging from 100 to 1500 users. Network equipment experience includes Cisco,Brocade ,Nortel and Juniper
  • Managed PBX system upgrades for enterprises ranging from 100 to 750 users. PBX system experience includes Lucent/Avaya and Cisco
  • Managed day to day network operations. Actions include network troubleshooting, port activation and network maintenance
  • Functioned as lead engineer where duties included project status updates as well as network upgrade planning
  • Server migration experience in support of company initiatives

EMPLOYMENT EXPERIENCE:

Network/Support Engineer, Confidential

  • Daily network administration activities which included: Vlan assignment,Cisco Unity password resets for end users, monitoring of Wireless Lan infrastructure and troubleshooting as needed
  • Replaced Cisco ACE 4710 units, which functioned as connection point between public wireless network and the internet. Primarily used by fans, members of the press and internal Yankees staff members.
  • Coordinated replacement of failed Cisco switch interface cards
  • Participated in design meetings for new services to be added to the NY Yankees network
  • Provided Cisco unity call records on a monthly basis

Confidential

Network Engineer,

Network Engineer,

  • Responsibilities include network management, troubleshooting and support for hospital initiatives.
  • Designed Network for new Clinic addition to hospital using Brocade equipment. Includes core connectivity design and vlan assignment for optimum traffic flow
  • Assisted in the conversion from Cisco FWSM to redundant Cisco ASA 5520 Firewalls
  • Managed Network installation for new Stryker IOR project. This involved retaining existing network drops as well as installation of new drops. Other duties included network assistance with installation of video equipment and network based intercom systems for project. Existing Keller network prepared for eventual integration of Stryker network. This install enables video distribution of surgical operations for training purposes
  • Managed DMZ network refresh at Keller Army Community Hospital West Point . This network supports systems directly accessed by medical providers for patient encounters. Preparations included staging of cabling needed for equipment install, assigning location for new equipment and coordinating power installation for equipment. Worked directly with install team to ensure smooth transition.
  • Managed network refresh at Joint Base McGuire-Dix-Lakehurst. This included configuration verification as well as installation of core equipment. Troubleshooting performed as necessary.
  • Installed Juniper SSG520 and Brocade FCX 648S for new medical clinic in Montrose NY. Allowed Keller patient liaison officers use of Hospital network rather than Veterans hospital network.
  • Implemented transition from Fortress FCX250 based wireless authentication for Windows XP laptops to Windows based authentication for Windows 7 laptops .
  • Managed network refresh at Keller Army Community Hospital West Point . This included configuration verification as well as installation of equipment. Troubleshooting performed as necessary.
  • Implemented network installation for temporary space in support of hospital sprinkler project. This included planning of necessary wiring as well as new network equipment.
  • Optimized network for support of Reception week new cadet in-processing . This allowed use of hospital network rather than VPN. Increased processing efficiency for Pathology Lab.
  • Managed pharmacy automated dispensing system installation, which included vendor analysis through implementation
  • Performed daily network support duties as needed

Confidential

Network/Support Engineer,

  • AT T Global Tier 3 Support Engineer: Responsible for Tier 3 network troubleshooting in support of IBM Server Wave Migration Project for AT T
  • Led meetings for the project. These meetings were primarily for migration preparation
  • Responsible to troubleshoot any problems resulting from server migrations. This would include data throughput problems as well as routing issues.
  • Suggested corrections for other teams to implement

Confidential

Senior Telecom Analyst,

  • Responsibilities include infrastructure maintenance as well as resource planning.
  • Migrated to new Avaya S8300 PBX system from existing Avaya S8700 system. This system change resulted in a cost savings of 10,200 per month. Scope included technical side vendor analysis to implementation
  • Configured and installed Cisco 3640 router as a terminal server for Ashburn VA move .
  • Configured and installed Cisco 1900, 2900 and 3500 series switches for Lights out server maintenance network.
  • Configured 3640 and 2800 series router platforms for client connectivity.

Confidential

Telecom Analyst,

  • Responsible for managing communications infrastructure.
  • Audited telecommunication bills in order to determine the most effective use of resources.
  • Experience with Cisco Routing platforms. Including the 2600, 2800 and 3600 router platforms
  • Managed Avaya PBX systems Definity, and S8700 Series ,including upgrades.Scope included technical side vendor analysis to implementation

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