Summary OF QUALIFICATIONS
Accomplished technical communication professional possessing over: Ten years’ expertise in the IT, energy/utilities, and oil and gas industries Seven years' total experience in supporting project-related processes for energy- and transportation-related companies and in serving in a wide range of roles and responsibilities, including: Project Manager Senior Technical Writer Senior Technical Editor Instructional Designer Documentation Specialist Course Instructor/Trainer Communications Consultant Curriculum Developer Proposal Writer Resourceful instructional designer and curriculum developer with: Expertise in media applications and technology (e.g., Captivate, Lectora, Flypaper, Articulate) designed to maintain and achieve optimum project communication levels and results Excellent interpersonal skills used to successfully design, develop, implement, and facilitate corporate and/or technical training courses, including creation of support materials such as: Participant guides Instructor guides Course presentations Job Aids Visual aids (classroom and online) Activities Evaluations Exercises Discussions Experience in all project-related life cycle components for analysis, design, development, and implementation of various course delivery methods, including instructor-led (ILT), web- and computer-based (CBT/WBT), e-learning, virtual, and blended courses Results-driven technical documentation and training manager with the initiative to: Identify existing and potential issues, risks, and requirements Formulate solutions for small- and large-scale projects in line with set strategies and documented plans Achieve successful completion of project cycles for multiple, concurrently running projects Accomplished corporate communication specialist proficient in project communication and documentation goal achievements, including: Over five and a half years' communications consulting experience at leading energy corporations Three years' corporate communications experience with extensive work in IT and change management analysis, planning, and execution
CORE COMPETENCIES
Technical Writing
• Engineering Standards • Standard Operating Procedures (SOPs) • Administrative Procedures • Organizational Development • Policy, Process & Procedure Development • Communications Management Planning & Strategy Development • Document Control • Regulatory Compliance • Control Room Management • Inventory Management • SME Interviews • SharePoint Content Management (Maintenance, Organization, Coordination) •
Instructional Design
• In-house Training • Blended Learning • Adult Learning • E-learning • Computer-based Training/Web-based Training • Curriculum Development • Training Support Material Creation • Classroom Instruction User Interface Design • Course Assessments and Evaluations • Visual Design • Graphic and Web Design • Planning & Scheduling • ISD Design Technologies and Software
Communications
SharePoint Content Management (Maintenance, Organization, and Coordination) • Performance Management & Analysis • Communications Change Management • Communication Strategy Analysis, Planning & Implementation • Internal/External Communication Program Creation • Corporate Branding • Product Development • Organizational Development • Capture Plans • Proposals • RFQs • RFPs • RFIs • Crisis Communication • Audience-specific Presentations •
Energy
• Pipeline • Gas Plants and Refineries • Transportation • Regulatory Requirements • Onshore • Offshore • Drilling • Pigging • Controls and Instrumentation • Operations and Maintenance • SAP-PM/MM • Control Room Management • Refining Processes, Equipment, and Procedures • HSE • Electrical Equipment Design • Subsea Equipment • P&IDs
CLIENTELE
United Airlines • BP • Shell • ConocoPhillips • Willbros Engineering • Chevron • ExxonMobil • IADC • Southern Union Gas • Noble Energy • Worley Parsons • Hess Corporation • Spectra Energy • A-Hak Industries, Inc. • EnerSys Corporation • Baker Hughes • Weatherford • Intertek
professional Experience
Freelance/Contract Communications Specialist – Houston, Texas
July 2011 – Present
Recent project work completed as a freelance consultant and contractor includes, but is not limited to:
Customer Training Course Development (Confidential,
) Instructional Designer
Proactively identified training needs, presented recommendations, and delivered learning solution to address performance gaps. Worked with key stakeholders and SMEs to design and develop training that incorporated best practices in behavioral and cognitive sciences for multiple delivery methods, including instructor-led training (ILT), web- and computer-based training (WBT/CBT), virtual classroom, and blended instruction. Utilizing learning development programs and software (e.g., Lectora, Flypaper, Flash, Captivate, SCORM Cloud, ReviewLink), designed and developed instructional material in multiple languages (i.e., English, Spanish, and Portuguese) for customer training courses that supported company technical products and business processes. Utilized instructional design methodologies and theory to analyze, design, implement, and evaluate instructional materials, which were for entry- and advanced-level courses and directed towards both internal and external audiences, through all phases of the project life cycle while demonstrating effective needs analysis, project management, course development, and evaluation skills. Courses developed include, but are not limited to, topics on the following: Sexual Harassment Union Awareness IT PMO ASTM Safety IFIA Practice Test for Inspectors
End-to-End PM Technology Delivery Training Confidential
Instructional Designer/Training Coordinator
Within three weeks and as part of a two-person team, developed a six-hour, blended learning training course for the merged company's new, aligned Information Technology (IT) project management methodology. Provide Agile and Waterfall Project Management best practices and guidance for applicability for both United and Continental (formerly) employees, who have backgrounds in both methodologies, in order to create a more efficient, well-understand project management philosophy that reaches company-wide. Work scope covered analysis through evaluation (ADDIE methodology), scheduling and project management, and SME workshop coordination and facilitation. Designed for five nationwide locations, the five-module course utilized the following types of training materials and deliverables for each module: Instructor Presentations Facilitator's Guidebooks Trainee Workbooks Activities Exercises Classroom visual aids Additional Handouts Evaluations Pre-assessments
Gas Plant Operation and Maintenance Manual (Confidential,
) Technical Writer and Editor
Utilized SharePoint to develop, review, maintain and publish procedures online via the company’s Intranet, in addition to managing workflows in accordance with company protocol. In conjunction with Conoco Philliips and Willbros Engineering project personnel, created over 400 procedures for the Eagle Ford Shale LNG refinery’s O&M Manual, which CoP is currently constructing in Southern Texas. Procedures required in-depth understanding and comprehension of standard plant-relateed documents such as the following documents developed for: - Control and Instrumentation Philosophy
Commissioning Shutdown PSSRs Operations Philosophy Maintenance Plans Electrical onelines and diagrams P&IDs/PFDs/onelines SAP-PM/MM Enhancement (Confidential,
) Project Manager/Instructional Designer
Developed internal communication change of management strategy for Chevron’s globally instituted SAP-PM/MM system enhancement in collaboration with external SAP-PM/MM consultants and internal executive management to guarantee smooth, efficient transitioning from new to old systems across multiple business levels, as well as to effectively and thoroughly prepare, train, and educate personnel during transition periods and before go-live deadlines. Managed creation of SharePoint portal for toolbox and sandbox pre-implementation practice sessions Worked with maintenance personnel "Super Users" to develop training courses utilizing interactive web portals and 'real-life' scenarios completed online and reviewed in classroom for: Work Order Management Predictive and Preventive Maintenance Work Order Prioritization Continuous Improvement Planning & 7-day Scheduling Computer Managed Maintenance Systems (CMMS) Materials Management Web Site Creation and Personnel Training Instructional Designer
Designed over 35 employee training modules in under three weeks and coordinated production, review, and approval of computer-based trainings using SharePoint to create, organize, manage, and document work processes through a customized portal developed for the specific project. Trainings developed include: Managing Change Manager-Employee Communication Welcoming New Employees Cross-cultural Communication and Global Competence Communicating in the Workplace Motivating at Work Produced interactive, multi-layered company web site for a growing manufacturing company and a PR firm in Dallas-Ft. Worth as an initial component of a three-phase communication strategy developed in conjunction with top-level management executives in order to promote and educate both external and internal audiences about new company standards, services, and products. Technical and Business Communication Webinars Technical Writer/Editor, Instructional Designer
Worked in conjunction with multiple instructional designers and content specialists to create over 24 free professional enrichment webinars in under two weeks for the following topics:
Increasing Webinar Interactivity Successfully Manage Projects with SharePoint Creating Flawless Templates Expanding Business Through Process Improvement Creating Communications Plans Web Hosting and Online Business Resolving Formatting Issues in Microsoft Word Engaging E-learning Modules Corporate Communication and Organizational Culture Control Room Management Compliance (Confidential,
) Technical Writer/Editor, Communications Specialist
Performed FEGAs for small- to mid-size operating facilities in East Texas and Louisiana to determine best approach for implementation of new control room management procedures for fatigue mitigation and alarm management system regulation requirements. Handled development of all documentation through SME working sessions and executive interviews.
Audit Assessment Documentation Communications Specialist
Assisted solo civil litigation attorney in obtaining and compiling auditory assessments and other needed discovery documentation for an an upcoming multimillion dollar suit involving a major offshore drilling company.
Remediation Project Documentation Proposal Writer
Worked with environmental consulting firm located in SW Houston to effectively determine site contamination causes, develop remediation plans in compliance with regulatory requirements, and ensure accurate, complete submittal of required documentation for all project phases.
Confidential,
Houston, Texas
March 2010 – July 2011
Project Manager, Senior Technical Writer/Editor and Instructional Designer
Worked in various roles and with a wide latitude of responsibilities for a technical writing and instructional design consulting company. Project work included work as project manager and senior writer and editor for Southern Union Gas, instructional designer for projects with Shell, BP, and ExxonMobil; and as project manager, senior technical writer/editor, and instructional designer for Spectra Energy.
Southern Union Gas Directed all phases of project work (from planning to publication and maintenance) for employer's largest client, Panhandle Energy, which involved managing multiple concurrently running projects with budgets ranging from $25k to $400k, including projects for:
Process Development & Implementation
SharePoint CMR Submittals Development and implementation of electronic SharePoint process and related documentation for submittal of Change of Management Requests (CMRs).
SharePoint Administration Administered and oversaw all aspects of documentation management and related processes for document maintenance using SharePoint, including:
Maintaining timely, accurate updates for the Master Document Register Coordinating and organizing updates to electronic project documentation Creating, assigning, and tracking workflows Scheduling meetings, conference calls, etc. Project Documentation Completed analysis and evaluation of current project documentation processes in place at corporate locations across all continental regions in order to identify areas of misalignment. In conjunction with department heads, determined electronic tracking and submittal system was needed.
Documentation Development
Engineering Standards Consolidation Consolidation, development, publication, and maintenance of 500+ ESs that required significant review, update, and development of content, in addition to analysis of regulatory codes/requirements.
SOP Consolidation Consolidation, creation, publication, and maintenance of 400+ procedures from various acquired companies.
Pressure Testing (PT) ES Development Worked in conjunction with 4-5 SMEs to create PT planning, implementation, and documentation processes and policies (as well as contractor requirements for pressure test headers).
Instructional Design
CMR Procedure Training Incoming QA Inspector Personnel Course Implementation of Pressure Testing Engineering Standards Training Module Complete Pressure Testing Training Requirements with SharePoint ExxonMobil - Assisted Senior ID in creating interactive CBTs for three software applications to be featured on the company LMS.
- Developed Articulate interface specifications
- Determined instructional objectives, sequence, and activities for trainings for the Network Engineering & Support Training Roadmap and Career & Succession Planning (C&SP) CBT
- NGenius and Netflow CBTs.
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