Executive Technology Management

• Demonstrated Success i Identifying and Delivering IT Programs That Meet and Exceed Business Needs
• Multifaceted, resourceful management professional with distinguished career supporting technical operations, strategic planning, risk mitigation, and resource allocatio for high-growth technology infrastructures. Spearhead teams i the design, re-design, and launch of cutting-edge solutions driving record-setting accuracy. Collaborative, innovative, and solutions-oriented partner who determines project parameters and manages all project life cycle elements.
• Savvy, resourceful leader demanding and delivering the highest standards of excellence i enterprise management systems, large-scale deployment, and global client relations. Strong networking skills and ability to cultivate relationships with internal and external partners expertise at large-scale change implementatio and skill at transforming missio into actio and visio into reality. Expert presenter, capable of building solid relationships with strategic partners and generating consensus throughout multiple organizational levels. Actively hold CISSP, MCSA, MCNE, and IT Project designations.

CORE COMPETENCIES

KEY MANAGEMENT HIGHLIGHTS

As CTO

• Transformed company from the ground-up, identified strategic roadmaps, and determined necessary improvements across departments. Collaborated o critical project rollouts, deployments, and migrations.
• Increased revenue and decreased expenses by orchestrating numerous process improvements, identifying increased efficiencies, and initiating effective cost controls.
• Investigated, researched, and recommended new lines of business to expand offerings, including computer forensics, and offsite data backup.
• Revitalized and improved customer service, communications, account management, and overall retentio by benchmarking best practices and standards.
• Prioritized and categorized projects and resources based o staff skill level and subject matter expertise. Created a comprehensive project management methodology, including timelines for delivery of projects.

As Executive Director, President

• Conceptualized, planned, and launched this start-up, growing business into a successful enterprise.
• Designed and managed the infrastructure to support 1500 systems per Engineer while providing service i the U.S., Canada, Ireland, and India.
• Drove and positioned company to reach pinnacle of success by optimizing service delivery, business development, resource performance, and accountability. Established and maintained benchmarks.
• Established and executed a effective and repeatable process for computer forensics investigations. Worked i conjunctio with U.S. Marshals to secure and preserve electronic evidence.

PROFESSIONAL EXPERIENCE

Confidential

Chief Technology Officer CTO

• Spearhead planning, development, and operatio of enterprise, overseeing system design/engineering, resource optimization, and services management as lead technology executive. Benchmark and establish strategic and tactical business plans, budgets, policies, and programs. Collaborate o the development and executio of forward thinking concepts to deliver IT processes most efficiently.
• Partner with business units to determine needs and deliver value-based technology solutions to divisions, external companies, and clients. Formulate clear job descriptions, compensatio plans and roles. Lead innovative and targeted efforts to increase team performance, and ensure results through personal training and mentoring. Interface with vendors to negotiate contracts and agreements, and maximize alliances. Conduct metrics analysis and forecasting. Direct the overall reorganizatio of company operations and processes.

Confidential

Executive Director / President

Provided chief leadership and executive management of consulting services, operations, project management, and applicatio support to a global clientele. Directed sales and marketing, customer service, vendor relationships, and financial administration. Seamlessly secured large support contracts for locations worldwide, including the US, Canada, Ireland, and India implemented Kaseya and ConnectWise systems. Created and maintained project cost models, financial projections, and budgets.

ADDITIONAL EXPERIENCE

Confidential

IT Consultant

• Administered all aspects of systems engineering, networking, auditing, and infrastructure design. Seamlessly delivered independent verificatio and validatio services for a 250M comprehensive workforce development system initiative of the Pennsylvania Department for Labor and Industry. Directed core Cisco network components and Nokia appliances for the Commonwealth of Pennsylvania. Championed the company's 1st successful disaster recovery test of all systems.
• Prior career history:
• Also held roles as Senior Systems Engineer / Chief Architect for EXEL, Mechanicsburg, PA 2002-2004 . Instrumental i the desig of a new MS Active Directory architecture supporting over 21,000 systems worldwide.
• Served i multiple roles at D E Communications, Lancaster, PA as eServices Manager, Operations Manager, Senior Systems Engineer, and Systems Engineer. Also worked at Donegal Mutual Insurance, Marietta, PA as Manager of Network Services, Network Administrator.