Objective To find a position that provides me with continuous opportunities to demonstrate my analytical and problem solving skills using various DTE applications such as MAXIMO, Advantex, SAP/HR, CSB, SRM and KCS. To be an individual contributor that increases and develops skills within my role while contributing to the company's goals and objectives.

Work Experience

Confidential

Operations Analyst- Field Support-

Act as primary contact/liaison that communicates/coordinates with contractors for internal/external inquiries, issues, and concerns regarding projects, policies, procedures, forms and confidential information. Facilitate/support Business Unit administrative projects/programs e.g., annual programs, rollouts, and policies and day-to-day operations. Train and supervise summer students/co-ops/interns on common office/departmental functions. Author and edit training manual a well as routine and non-routine business correspondence. Research, analyze, and summarize business information. Prepare and present reports, spreadsheets and presentation packages. Prepare documentation summarizing business decisions e.g., employee selections, contract bids according to company pre-set standards as required. Evaluate administrative processes for improvements, make recommendations, and provide guidance to other staff regarding office policies/procedures as needed. Plans, coordinates, or facilitates a wide range of assigned activities for off-sites, meetings, workshops, community functions and large-scale events as needed. Analyzes and organizes project information and requirements. Monitor expenditures such as office/field supplies and equipment. Provide support to contract administrator by monitoring contract status, process contract changes, and initiate bid process. Manage and maintain records which may contain confidential information.

Confidential

Information Coordinator

Implement tax exemptions status and refund requests for nonprofit organizations utilizing as well as converting Commercial Accounts from KCS to CSB. Serve as Storm Duty Coordinator for the System Controls dept. Creation of Maximo Service Requests, Work Orders, and Purchase Orders for department needs. Place inventory orders for Mechanical Mailing bill production. Create/update departmental web pages with presentations including 4-block pages, data trend graphs and charts. Schedule and manage mass job fair for prospective meter readers. Calculate quarterly incentive bonuses for meter readers. Maintain performance evaluations database and personnel files. Responsibilities are including but not limited to creation and maintenance of departmental databases, spreadsheets, presentations, reports from project plans, using project management tools such as MS Project. Update customer accounts in CSB with Customer contact. Serve as Front Office Coordinator for System Controls. Update and maintain employee vacation calendar. Input and upload of contractors' time and attendance via SRM. Provide multi-faceted technical and administrative support for the organization/business unit relating to the implementation of new programs, initiatives, or business process related solutions. Advanced technical skills are utilized to develop databases, web sites, spreadsheets and presentational materials according to Company standards. Provide administrative support on special programs/ projects related to the business unit. This includes gathering, analyzing and summarizing business information to create a variety of custom reports and/or presentations. Serve as liaison to LAN Manager. Manage multiple calendars and serves as focal point for all departmental communications.

Confidential

Administrative Assistant

• Provides process and system support to the Supervisor and the Assistant of the facilities department. Serve as liaison between external vendors, Local 223, Local 17 employees and company management. Create Maximo Service Requests, Work Orders, and Purchase Orders for department needs. Ability to work independently, coordinate several administrative programs Record service requests in Work order log. Monitor and update work order log daily. Dispatched Facility Operations Local 223 and Local 17 servicemen to complete work order requests, process inbound invoices for payment to external vendors. Maintain accounting files for department. Create of inter-departmental publications. Analyze research and create various reports. Order and monitor office supplies.
• Executive Assistant to the Director of HR Assist in coordination of possible new hire interview process and schedule interviews accordingly. Creation of new hire accounts i.e Telecom, computer access with IT department, serve as liaison between security department for Employee/Contractor Badging, Telecom, IT department Formulate salary grade spreadsheets for upper management and their subordinates within HR and supports other departments as needed. Provide multi-faceted technical and administrative support for the Director of Human Resources, organization, and business unit. Implement new programs, initiatives, and corporate applications. Utilize advanced technical skills to develop and maintain departmental databases, web sites, spreadsheets, reports from project plans using project management, and presentational materials according to company standards. Collect, analyze and summarize business information to create a variety of custom reports and/or presentations. Perform research and analysis utilizing Internet/Intranet skills. Serve as liaison to LAN Manager. Act as communications liaison between Business Unit Management and Project Managers. Resolve and/or delegate issues related to internal/external inquiries. Provide administrative support such as maintaining confidential files, payroll, and personnel information/reports. Manage multiple calendars and serves as focal point for all departmental communications. Create/update departmental timekeeping reports and log. Process expense reimbursements, coordinates and schedules meetings, etc.

Confidential

• Real Estate Receptionist/Administrative Assistant Answer multi-line switchboard, filing, typing of RFP letters, creation red ropes/ Correspondence folders for each broker. Deliver and retrieve of U.S. mail. Distribute Touch List mailings to clients. Utilize Microsoft Word, Excel and PowerPoint, REV, Harbor Flex, and Outlook with a high level of proficiency.
• Legal Receptionist Schedule meetings, reserve conference rooms and greet clients with a polite, pleasant attitude. Also maintain calendar for owner of law firm. Utilize Outlook and MS Word with a high level of proficiency.

Confidential

Executive Administrative Assistant -Corporate Real Estate

Assist with utility analysis, financial forecasting on invoices, data trending, and analysis, assisting the sales force with client relations, creating documents and assisting with special projects. Handle critical information with professionalism and sensitivity. Work with agents/brokers to update, create new client assignments and prepare closed assignment files. Duties as assigned by the agents and Managing Principal. Prepare memos, correspondence, documents, spreadsheets, presentations, proposals, reports provide telephone support, informational assistance, take messages and assist customers as needed. Assemble data, perform special projects, schedule meetings, and coordinate travel arrangements and client functions. Organize, maintain and purge files, records, order supplies, maintain appropriate inventory. Process, distribute mail and faxes. Conduct research, analysis, reports, maps, digital aerials and street maps. Complete special research projects and internet research. Create marketing flyer development, completion and updates. Perform other related duties as assigned. Possess working knowledge of Microsoft Word, Excel and PowerPoint, REV, Harbor Flex, and Outlook

Confidential

Executive Administrative Assistant Conserve executive's time by reading, researching, and routing correspondence drafting letters and documents collecting and analyzing information initiating telecommunications. Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. Welcome guests and customers by greeting them, in person or on the telephone answering or directing inquiries. Utilize MS Word, Excel, PowerPoint and Outlook with a high level of proficiency.

Confidential

Confidential

• Records Management Assistant IV Maintained the daily operations of the Records Department for the Bingham Farms office. Support immediate staff of 31 attorneys and 26 secretaries. Serve as the liaison between the Detroit and Lansing offices, as well as company and external records management and auditing services. Train co-ops/interns on common records management functions. Author and edit training manual. Assist with back-up relief for Receptionist as well as Central Services Department supporting 50 employees. Utilize Legaltrax, Remedy, MS Word and Excel with a high level of proficiency.
• Customer Service Rep Responsible for updating database in preparation for People soft Integration. Serve as a liaison between the company and contracted vendors. Maintain spreadsheet records within Microsoft Excel and Peoplesoft.
• Human Resources Receptionist Creation of Human Resource files and databases, schedule meetings, reserve conference rooms and arrange catering, accounts payable/billing, greet clients with a polite and professional attitude. Utilize Peoplesoft, Outlook, MS Word, Excel and PowerPoint with a high level of proficiency.

Confidential

• Human Resources Executive Administrative Assistant Provides executive distribution of organizational reporting. Provide support for Human Resources Office with a high level of confidentiality. Assist in coordination of possible new hire interview process and schedule interviews accordingly. Formulate salary grade spreadsheets for upper management and their subordinates within HR and supportive departments. Manage all Outlook messages, meetings, travel arrangements, TERS, FAB card accounts for 5 managers. Type reports, minutes, inter-office memos and letters. Provide support to the 5 HRA's Human Resource Assistants in the group. Proficiently utilize Peoplesoft, Outlook, MS Word, Excel and PowerPoint. Perform other administrative functions as needed. Human Resources Administrative Assistant Streamlining and resolving major processes and inaccuracies in the implementation of the Peoplesoft and CDS organizational reporting system affecting human resources and administrative services for 8,000 employees and approximately 100 divisions within the company. Administering current Transfer, Transfer with promotion/demotion, promotion/demotion and resignations. Utilize Peoplesoft, Outlook, MS Word, Excel and PowerPoint with a high level of proficiency.
• Contract- Kelly Automotive cont.
• Executive Assistant to CEO Provide executive distribution of organizational reporting. Provide support for Human Resources Office with a high level of confidentiality. Assist in coordination of possible new hire interview process and schedule interviews accordingly. Formulate salary grade spreadsheets for upper management and their subordinates within HR and supportive departments. Manage all Outlook messages, meetings, travel arrangements, TERS, FAB card accounts for 5 managers. Type reports, minutes, inter-office memos and letters. Provide support to the 5 HRA's Human Resource Assistants in the group. Proficiently utilize Peoplesoft, Outlook, MS Word, Excel and PowerPoint. Perform other administrative functions as needed.

Confidential

• HR/Manager/Sales /Recruiter/Executive Assistant Manage a staff in excess of 60 people. Train and supervise new hires on common office/departmental functions. Author and edit training manual a well as routine and non-routine business correspondence. Responsible for promotions / demotions, recruiting new employees through advertisement and job fairs, solving employee related issues, disbursing payroll checks, employee scheduling/crew setup and handling overflow of customer/client calls. Serve as a liaison between upper management and employees. Perform spot inspections to insure proper company procedures. Quoted rates to support information given by the customers for intra/inter state services. Analyzed customer needs for household and commercial services. Set up contracts for household moves. Post service surveys completed to track customer satisfaction/dissatisfaction to encourage/ prevent further practices. Serve as a liaison between upper management and customers. Sell company services all over S.E. Michigan and throughout the country. Provide light typing with use of WordPerfect, MS Word, and Excel.
• PC Skills and
• Web based systems MAXIMO, Advantex, SAP/HR, CSB, SRM, KCS, RAS ,WordPerfect, Microsoft Office Suite Microsoft Word, Microsoft Excel, PowerPoint, Access , MS DOS, Peoplesoft PNC Emulator, QAD, CPARS/CCAPS, Knowledge Base, Remedy, Bessey, Object Fax Legaltrax, REV, Harbor Flex, Adobe Acrobat, SAP/HR, TAS, Tririga, Primavera, Vista Plus Windows Client 4.21.,
• Mail systems Profs, Lotus Notes, Microsoft Exchange and Microsoft Outlook.