Global IT Operations Management Project Management Technology Integration Management

Technology and business leader noted for cutting millions in IT/Business expenses and driving business innovations, leveraging information security, applications, networking, operations, Disaster Recovery/Business Continuity, strategic planning and management to accelerate business growth and gain competitive edge. Development, implementation and support of leading edge technology solutions for the business. Multiplatform enterprise IT operations, development, architecture, support, data center, compliance, security, Disaster Recovery/Business Continuity and business transformation expertise. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity while forming cohesive team environments. Focused on building strong business relationship. Technical policy creation and business process development. Expertise in achieving metrics-driven results in managing matrix enterprise-wide projects.

Qualification Highlight

• IT Network and Operations Management ITaaS, SaaS, NaaS Delivery
• Matrix Multi-Discipline Project Management Teams Development and Mentoring
• Business Continuity/Disaster Recovery Regulations and Security Management
• Service Delivery Management Relationship Building and Management
• IT and Operations Architecture Management Vendor, Supply Chain and Resource Management

Professional Experience

Confidential

Senior Consultant

• Lead service and IT project practice to effectively deliver Enterprise IT solution ITaaS, SaaS, NaaS Enterprise Cloud both: private/Public in close conjunction with business goals and strategy and provide overall project delivery and IT technological leadership to EMC enterprise clients, customers and partners. Lead IT projects, IT services delivery, operational processes and best practices, IT Technology, IT operation, services, and procedures development, establishment, delivery and management for enterprise corporate worldwide clients including Enterprise Application architecture, design and management including ERP, Sharepoint, etc. , Corporate Enterprise Data Centers design, development, implementation, business continuity and disaster recovery, consolidation, reorganization, relocation and enterprise IT services optimization. Provide architecture, design, implementation, administration, and support of remote and local network infrastructures throughout the United States and worldwide locations.
• Provide strategic planning process and alignment of IT initiatives
• Design, built and support of enterprise IT infrastructure - designed, developed, implemented, and manage IT support processes and procedures according to ITIL standards utilizing EMC2 and other industry leading offering and solutions Storage, Virtualization, IT management
• Work with clients, vendors as well as with other departments as necessary to ensure continued success of enterprise IT functionality
• Reduce cost of IT support/ownership, increased team's performance, and improved SLA requirements through change, configuration, incident, and problem resolution management ITIL

Confidential

IT Operations and Compliance Director

• Direct Information Technology Operations. Provide and manage IT to business alignment. Provide technological and operational vision tactical/strategic . Establish technology policies and procedures for operations/compliance. Implement technologies for improved efficiency/quality of IT services delivery. Manage vendor relationships products/tools . Manage IT team and lead cross-functional collaboration with applications design, managed hosting, and other stakeholders. Set objectives for direct reports. Hire/retain top talent and conduct performance review. Keep abreast of new technologies and lead integration. Oversee quality assurance, security and operation policies and processes compliance. Microsoft Active Directory, Windows 2003/2008, MS SQL, Sharepoint, Terminal Server, Linux, My SQL, Apache, PHP, LAMP , LAN/WAN, VMWare, Exchange, Cisco Infrastructure, NetApp/EMC, SAP, Oracle ERP, Citrix Products, Security/Recoverability, ISO, SOX, ITIL.
• Managed the Information Technology Department, performed program manager and project manager roles for all major matrix technology projects
• Built world class IT service organization designed, developed, implemented, and managed IT support processes and procedures according to ITIL standards
• Developed IT enterprise long-term strategic plans and enabling efficient and cost effective information technology enterprises
• Improved efficiency and produced cost savings across service support and delivery systems through implementation of ITIL standards, policies, and procedures, which greatly improved customer satisfaction

Confidential

Lead Enterprise IT Architect

• Lead Information Technology infrastructure initiative for Mobility Systems Division in strategic and tactical planning and management, IT operational support and management, including Help Desk, configuration, change and project management. Lead IT operations including IT security management. Provide architecture, design, implementation, administration, and support of remote and local network infrastructures and IT security. Microsoft Active Directory, Windows 2003/2008, MS SQL, Sharepoint, MOM, SCCM, Terminal Server, LAN/WAN, VMWare, SAN, Exchange, Cisco Infrastructure, VoIP, DSL, Backup, Enterprise Antivirus, NetApp SAN, Security/Recoverability, Linux, My SQL, Apache, PHP, LAMP , SAP, Sage ERP, Microsoft Dynamics.
• Designed, built and supported of enterprise IT infrastructure - designed, developed, implemented, and managed IT support processes and procedures according to ITIL standards
• Reduced cost of IT support/ownership, increased team's performance, and improved SLA requirements through change, configuration, incident, and problem resolution management
• Improved efficiency of supported operations by streamlining and optimizing business and IT processes. Developed and managed IT budgets

Confidential

IT Services Delivery Technical Lead

• Reduced cost of IT support/ownership, increased team's performance, and improved SLA requirements through change, configuration, incident, and problem resolution management
• Built world class IT service organization designed, developed, implemented, and managed IT support processes and procedures according to ITIL standards
• Managed IT Department, enterprise matrix projects and technology initiatives
• Lead technical infrastructure team in strategic and tactical planning and management of enterprise IT infrastructure to deliver and coordinate all IT operations for a global leader in business process and information technology outsourcing services company and its clients, MetLife Worldwide and MetLife America. Lead IT operations and IT security and compliance initiatives. Help Desk and project management. Design including WEB Development , implementation, support and manage Corporate Enterprise Data Centers. Provide architecture, design, implementation, administration, and support of remote and local network infrastructure throughout the United States and worldwide locations. TCP/IP, Active Directory security, schema GPO , Windows 2003/2008, SQL, SSL, Sharepoint, VMWare, SAN, Exchange, Cisco, Intrusion Detection/Prevention, Radius, Kerberos, Linux, My SQL, OpenLDAP, Backup, Antivirus, SAP, Oracle ERP, ConnectWise, HIPPA, SOX, ISO27001, SAS70.
• Managed servers, infrastructure, telecom, storage teams as well as services delivery and security solutions, disaster recovery and network hardware and equipment. Developed plans, projects, policies and procedures. Formalized IT policies, standards and procedures
• Increased performance and reliability via virtualization, backup, clustering, and load balancing projects

Confidential

Enterprise IT Architect / Corporate Infrastructure Manager

• Oversaw planning and management of enterprise IT infrastructure including Enterprise Active Directory, client server, and enterprise infrastructure, telecommunications, and messaging Exchange and Lotus Notes for a privately held IT services, outsourcing, and consulting company. Extended technical leadership, management, and supervision to IT team of 25 professionals. Trained and developed team members to achieve individual and corporate goals and objectives. Provided architecture, design, implementation, administration, and support of both corporate IT infrastructures and customers enterprises. Developed and presented technical proposals to customers. Active Directory, W'2000/2003/2008, SQL, Sharepoint, Linux My SQL, Apache, PHP, LAN/WAN, VMWare, SAN, Exchange, Disaster Recovery, Data Security/Intrusion Detection, A/V, DSL, EMC, Citrix.
• Managed IT Department, projects and technology initiatives
• Established IT departmental goals, objectives and operation procedures
• Supervised, managed and mentored IT department employees
• Improved efficiency and produced cost savings across service support and delivery systems through implementation of standards, policies, and procedures

Confidential

Infrastructure / Network Group Leader

• Provided technical leadership to design, implementation, and administration of remote and local network infrastructures, sales, and marketing support for a clinical trials information technology and services company with three internal and number of external locations worldwide. Acted as an IT Security and Compliance Officer. Constantly identified areas to improve quality and bring down total cost of ownership of delivered services. Microsoft Active Directory, Windows 2000/2003, DNS, WINS, Terminal Services, Exchange, Linux RedHat, Citrix, VMWare 3.5, EMC SAN, Exchange, Cisco, VoIP, Telecom, PeopleSoft, Service Desk Plus, Symantec A/V, Veritas Backup, Microsoft Dynamics/Great Plains, Oracle ERP, HIPPA and SOX Compliance.
• Decreased down- and out-of-service time via innovative technical designs, solutions, and industry best practices by developing and leading implementation projects of supported infrastructure
• Increased reliability and network scalability by migrating the entire LAN to Active Directory
• Achieved Sarbanes-Oxley IT Compliance through policy development and security enhancements

Additional Information

• Software Skills: TCP/IP, Active Directory, Microsoft Exchange, Novell GroupWise, EMC and NetApp SAN, Terminal Services, Citrix, SMS, SCCM, VoIP, VMWARE, Oracle Server, MS SQL, My SQL, Sharepoint, Remedy, Service Desk, HP Openview, DSL, Solarwinds, PeopleSoft, ERP/CRM SAP, Great Plain/MS Dynamics, Oracle ERP, Apache.
• Hardware Skills: Cisco Routers, Switches, Pix, VOIP, SonicWall Firewalls, Cisco VPN, EMC and NetApp SAN. DELL, HP, IBM Server products, including Blade and Rack designs.
• Network Skills: Local Area Network LAN /Wide Area Network WAN Topology, TCP/IP.
• Operating Systems/Platforms: Novell Netware 4.x/5.x/6.x, Windows 2003/2000/NT Server, Vista/XP/2000/NT, Novell NetWare, Linux Red Hat/Debian, UNIX, Linux Suse, Solaris, i-Series, Apple Macintosh, AS400.