Qualification Summary

Highly adaptive technical performer/thinker who excels in high stress/high intensity business environments. Never forgets a skill once learned. An excellent team player, dependable and reliable when tasked. Would like to transition from highly technical positions to managerial/project management/SDLC Business Analyst function, while continuing to seek out new technologies in addition to beefing up existing skills applicable to making a better product or finding a better solution.

Professional Experience

Confidential

System Engineer for DOE PARS IIe Project

• Daily management of PARS IIe Web Application server environment PROD, TEST, DEV
• Implementation of self-service Active Directory password reset/unlock web tool
• Implementation of Liquid Mercury Two-Factor Authorization Tool
• Implementation of Cipherpoint Sharepoint library and file encryption tool
• IIS 7.0, Sharepoint 2013, Windows Server 2012 R2, .NET Framework 4.5.2
• Tivoli and SAN Backup monitoring
• PL/SQL Querying, Powershell scripting, data extraction
• AD and Group policy Editing
• SQL and Oracle DB management
• 3rd Party Vendor Management
• Technical Writing/Documentation
• Code Library and SQL Library management
• Data security/responsibilities and design reviews
• Event management and resolution
• Wiki editing on demand

Confidential

Oracle 11i EBS Administrator/APPS DBA/Business Analyst

• Daily management of all Oracle Instance Components, monitoring, alerts, interface protocols , PL/SQLquerying
• Extensive error troubleshooting and workflow issue resolution
• Project Management from inception to Production proven money saver
• Proven motivated problem solver with a strong business acumen
• Strong event management skills
• Strong ability to prioritize and manage multiple tasks
• SDLC stewardship
• Change Management from Development to Production, Change Impacts
• HCM, iProcurement, eProcurement, PO, OIE, AP, AR, FA, GL, CE, PA, OTL, Discoverer, Customizations
• Support 7500 users across 7 US sites, India, Mexico, and Malaysia integrated with LDAP/Single Sign On
• Control all migrations of Oracle schema objects and manage schema changes
• Data security/responsibilities and design reviews
• Design/implement backup, failover, DR, Bottleneck prevention, Threshold identification
• Predicting future trends for hardware usage, user load balancing, capacity planning
• Extensive skills working with auditors and 3rd party vendors
• Ability to differentiate between user requirements and real business need
• Thorough documentation of processes and procedures, Best Practices, Cross Validation
• Business Analyst, Functional Analyst and DBA skills as required SOX compliance followed

Confidential

Senior Systems Support Engineer

• Supported 400 staff call center over two sites in System Administrator role manage Active Directory AD for the user community, including account creation/deletion, domaining, directory services, imaging, sharepoints, migration, naming conventions, file backup to tape and digital media, storage virtualization SAN/NAS, iSCSI, data de-duplication setup and troubleshooting, business continuation, change control processes, best practices, Service Level Implementation
• Systems Administrator Knowledge of AD Infrastructure, LDAP, windows networking, IIS, wireless, DNS, webhosting, protocols, services, scripting, application performance including latency issues, Exchange Server 2000/2003/2008/2010 plus messaging, remote access and remote management Dameware, SMS, RAS, VPN, RDP , DHCP based with Static IP reserved devices
• VMware Infrastructure 3, VMware Workstation 7.1, Citrix, XenServer, XenServer Advanced Edition, XenServer Enterprise Edition
• Microsoft Server 2000/2003/2008 Extensive Installation and Support Dell OpenManage Server Administration, IBM Easymanage Server Administration
• Windows 7 Deployment across the call center with WSUS updates, SCCM/SCOM architecture Group Policy deployed through a logon script providing a 'locked-down' desktop environment Extensive and Expert Windows XP/Vista skills/Windows 7, MCP Certified
• Extensive Disaster Recovery Planning, documenting, training, onsite and offsite testing
• Technical Writing, SOP Documentation, Proven Project Management including budgets and timelines, QOS Training
• Telephony including VOIP, Polycom, Avaya software/servers, CMS, programming support, connectivity, IPC turrets and Witness, Avaya Site Administrator
• Extensive Symantec Ghosting Installation, Administration, and Support
• AS/400 Administration of existing Mainframe setups via Attachmate
• SQL Server Database, basic management and user table administration
• VERITAS backup and Symantec Backupexec Administration and File/Directory Restoration
• Blackberry configuration and Blackberry Enterprise Server BES knowledge
• Extensive Inventory and Asset Tracking and equipment reconciliation
• 19 years of end-user support outstanding people skills

Confidential

Systems Administration/Application Support

• Autonomous support of 170 user community in addition to Kansas City and Minneapolis satellite offices
• Managed Active Directory AD for the user community, including account creation/deletion, domaining, imaging, sharepoints, migration, developing naming conventions, file backup to both tape and digital media using VERITAS
• Network Administrator Knowledge of Novell 4.x before migration , TCP/IP, SPX/IPX, AS400, Exchange Server 5.5, remote access and remote management SMS, RAS, VPN
• Static TCP/IP, SPX/IPX, data feed client/server support including Bloomberg, CQG, ILX, ADP, Dow Jones, and Reuters, Trading Technology X-Trader Application Support Specialist
• TN 3270 IBM Mainframe and TN 5250 IBM AS/400 emulation
• Wi-Fi 802.11b. 802.11g and 802.11n Wireless Networking
• Internet Information Server and Proxy Sever installation/configuration
• Support for Polycom Video Conferencing equipment, including setup, teardown, 3-way calling setups, and management of conference rooms
• Disaster Recovery policies implemented and thoroughly maintained
• All levels of Windows 95 Windows XP SP2, and NT 4.0 support
• Lotus Notes 4.5x-7.X client and Domino installation/administration
• Deployed all hardware and installed all software for clients, including printers, monitors, desktop PCs, laptop PCs, scanners, digital senders, and necessary peripheral software. Repaired all devices or achieved repair in timely fashion via licensed technicians
• Interviewed and hired other support personnel, all still employed at Prudential

Confidential

Technical Analyst/Systems

• Full time client/server consultant for Deloitte and Touche Consulting Group
• Conversions from Novell Networks to NT Server 4.0
• PeopleSoft/SAP Application Support Specialist
• Novell Local Area Network LAN Administration, Wide Area Network WAN topologies such as Asynchronous Transfer Method ATM and frame relay
• New Employee Trainer, Documentation, SOP Writer
• TCP/IP, SPX/IPX, Internet firewalls, domain restructuring, documentation for new domain conversion, hardware installation, Cat5 cable layer
• Lotus Notes Administration and new user environment orientation, Virus inoculation/removal, Data Warehousing/Arcserve administration

Confidential

Technical Analyst/Support/Help Desk

• Responsible for internal and external support for all software made by DKSystems, including On-Track for Training and DKHelp Desk products. Most importantly, learned techniques for handling and facilitating inquiries about functionality and other technical issues from any level of user, regardless of technical expertise.
• Windows 95 Windows NT 4.0 environment, including assessing, prioritizing, and solving client questions and issues
• Learned installation, customization, connectivity and maintenance procedures for Quadbase, Oracle, Sybase, and Microsoft SQL Server databases
• Level 1 Database Administration DBA duties

Confidential

Systems Analyst

• Integration and adaptation from external ORACLE and SYBASE software to Prudential's core AS/400 client/server system in a Windows NT 4.0 environment
• Operated as a Level 1 Administrator, performing the assimilation of programming code, security codes, and conversions to Prudential's LAN
• Produced test scripts using Microsoft Office Suite , user manuals and formal written specifications both technical and general -- for management of the system testing and end-user processes, including Disaster Recovery
• Performed a help-desk role by providing end user training and support for all new/emerging company software. Became Software Quality Assurance SQA certified while in this position