Professional Summary:

• IT professional with over Seven years of extensive experience in Software Quality Assurance for Capgemini Financial Services, which has been recognized as 1 Global Testing Organization and Leader in Testing Services by Nelson-Hall, Ovum and Gartner
• ISTQB Certified Advanced Level Test Manager
• Experience with Manual Automation testing tools such as Selenium, HP ALM, Rally, Perfecto, Card Simulators and SOAP UI
• Thorough knowledge and hands on experience in Waterfall Agile methodologies
• SPOC for quality assurance and successful launch of financial products by Discover Financial Services such as Discover It Card, Discover Wallet Payment services, Ariba B2B Payments
• Expertise in test planning and management such as effort estimation, creation of test strategy test plan, test execution plan, Executive Dashboards and Reporting
• Working experience of test execution which includes functional validation, test data management, defect life cycle management using HP QC, ALM Waterfall and Rally for Agile projects
• SME of Credit Cards domain that includes Customer Acquisition, Credit Decision, Cardmember Servicing, Collections Recovery, Offers Promotions, Disputes, Payments
• Experience of working as Business Analyst to gather and document requirements
• Expertise in testing New Implementations, Migration, Enhancements Release based Projects on various platforms such as Client/ Server, Mainframe, Unix, Mobile apps, Web applications Web Services
• Currently working on cutting edge technology projects such as Tokenization, NFC Payments and EMV Cards
• Experience of testing Mobile Apps in Agile methodology using Apple/ Android Devices and Perfecto tool
• Experience in Vision Plus, which is Card account life cycle processing system
• Have grown from an application tester into a Test Manager in past 7 years on merit of Test Delivery, Client relationship and People management skills

Technical Skill Set:

Professional Experience:

• Quality Assurance and Production Validation for various applications used by Discover to support their Banking Cards Business.
• Otis Banking Lending: A complete transformation program where discover is migrating its Banking and Lending products to FINACLE.
• Tokenization: Discover implemented Tokenization to enhance the data security. Tokenization minimizes the risk of fraudulent use of data if the device or account is compromised. Delivered the System Integration Testing phase of this project.
• EMV Chip: Managed the User Acceptance Testing for newly launched Discover's EMV Chip Card.
• AribaPay: Ariba, a SAP company, partnered with DFS to provide B2B payments solutions to enable faster payments processing. Delivered the Sytem Integration testing of this project.
• Recovery Management System: Discover moved its Recovery Portfolio from Mainframe system to FICO's Accounts Receivable Management System DM9 Titanium . Performed E2E testing for this implementation. Testing involved ETLs and user acceptance testing.
• Document Platform Refresh: Discover migrated its Card Member Communication platform to HP Extreme. Handled User Acceptance Testing for this migration project.
• Discover IT: Performed E2E testing of this project when Discover introduced its most popular cash back card.
• Orion Release: Tested Orion application which was used by Discover Customer Care department to Service the Cardmembers
• ICE Release: Testing of Discover Bank's Collection system. Regular enhancements and changes were tested as a part of Release based projects
• STRATA: Discover uses CGI product STRATA for Credit Decisioning. Unit Tested the Strategies defined in this decision engine
• Account Center: User Acceptance Testing of Discover Bank Website and Mobile Apps

Roles and Responsibilities:

• For each of the Corporate Flagship Project , following are the high level tasks performed as a Test Lead:
• i Creating Test Strategy and Test Plans for Functional Integration, UAT and Regression testing
• ii Resouce and Effort Estimation
• iii Performing Risk analysis using Risk matrix for Test Scope, Test and Defect Prioritization
• iv Attending Business requirements, Design/ Workflow, Sprint, Test Checkpoint and Defect Triage sessions
• v Working as Business analyst for some of the Cardmember Servicing applications
• vi Reviewing, designing test cases and walkthrough with Business Application teams
• vii Responsible for Configuration management and Version conrol of test documents
• viii Responsible for Test governance and quality of deliverables
• ix Supporting Application teams Business for Testing and Production Validation
• x Working with Business and Development to ensure that all testing activities are structured and controlled
• xi Responsible for progress monitoring and reporting against test plans and execution schedules
• xii Ensuring effectivenss of test processes and adherence to strategy
• xiii Resolving testing issues and, if needed, escalating for resolution to project manager and business partners
• xiv Daily and Weekly Status reporting to Executives and Stakeholders
• xv Develop testing metrics collection plan for reporting to Senior Leadership
• xvi Creating test signoff documents and Mitigation Plans for open items
• xvii Providing support for Post Production issues
• xviii Providing inputs for creation of User Manuals and Training Guides
• xix Providing inupts and impact analysis on RMRs and Change requests

• Quality Assurance for various applications used by Discover to support their Card and Banking business.
• DCDS: User acceptance testing of Discover Card Disputes System from Offshore. This system was used for Creation and Management of Card members disputes.
• Balance Transfer: Tested Changes and Enhancements made to Balance Transfer System.
• Fraud Management System: Discover made some major changes in their Fraud Management System.
• Account Center: Testing of Discover Bank's website as part of release based projects and WSCRs
• ICE Release: Testing of Discover Bank's Collection system. Regular enhancements and changes were tested as a part of Release based projects.
• IAS: Discover implemented this web based application for the Acquisition of new cardmembers through Inbound Calls. Performed E2E testing of this application.
• Orion Release: Tested Orion application which was used by Discover Customer Care department to Service the Cardmembers.
• PITSTOP: Tested the PITSTOP application which was used for Cash and Purchase offers.
• Rewards: Testing of Rewards and Loyalty system.
• Pricing Readiness: DFS made major changes in their Cards Platform to comply with CARD act. Performed Integration and UAT of the impacted systems.
• Roles and Responsibilities:
• Following are the high level tasks performed as a Test Analyst:
• i Business Requirements Design discussion with Business Partners and Application teams
• ii Providing high level time resource estimates
• iii Assisting in the preparation of estimates for various activities defined in the test plan
• iv Responsible for maintaining repository of reusable test cases
• v Test Suite design and review
• vi Ensuring proper requirements and test coverage
• vii Defect reporting and Defect Management
• viii Extarcting test data from Mainframe files and tables for complex test scenarios using FileAid and SQL queries
• ix Test execution validation and test results reporting
• x Responsible for PCI DSS compliance
• xi Tracking change requests and re-estimation
• xii Responsible for all the test deliverables from Offshore
• xiii Responsible for progress monitoring and reporting against test plans and execution schedules
• xiv Ensuring effectivenss of test processes and adherence to strategy
• xv Providing training on Defect Management and Test Execution process
• xvi Creating Weekly Status reports and tesing metrics
• xvii Conducting team meetings
• xviii Responsible for Configuration management and Version conrol of test documents
• xix Ensure that the team follows best QA Practices and Security Compliance

Projects : Worked on Compliance Release testing and Gemini UAT for HSBC Mexico Vision Plus implementation. Testing also involved creating the Authorizations using Visa and Master Card Simulator. Worked on FAS, CDM, CMS modules and EChamps during these projects.

Roles and Responsibilities:

• Following are the high level tasks performed as an Offshore Tester
• i Requirements analysis
• ii Test Scenarios creation
• iii Test Case design and Test Case execution
• iv Test data identification and Staging
• v Creating Authorizations using Visa and Master Card Simulator and ISO 8583 message validation
• vi Defect reporting in Quality Center and working with developers for faster defect resolution
• vii Analyzing the test results and sending EOD Work Status Reports to business partners

Other Achievements:

• Best Learner Award at Freshers Learning Program at Capgemini
• Received Global Resource Exceptional Achievement Award from Client Discover