Network AND Telecommunication Specialist VA

OBJECTIVE

To apply my theoretical and information technology skills to practical applications. In addition to employing the latest technology to improve business process, reduce expenses and increase revenue.

EDUCATION

Confidential,
City and State: Germantown, MD
Major: Network & Wireless Technology
Years Attended: 2012 – Present

Confidential,
City and State: Queens, New York
Major: Information Science
Degree: Applied Science
Years Attended: 1998 – 2000

Skills

ITIL Awareness, Technical Support Specialist, Knowledge of telephony infrastucture, Knowledge of copper and fiber cable standards, Basic configuration of IPv4, End-User Desktop Support, Technical Support Specialist, Configuring Backup and Recover options, Customer Service, Remote Desktop Support, IT Support Administrator, On-Site Printer Support, Network and Security, Professional Presentations, Preparation and/or deployment of new workstations and laptops, Monitoring and maintaining Windows 7 & XP systems

Certifications

CompTia A+
MCTS (Configuring Windows 7)

Soft Skills

Strong communicator both verbally and in writing.
* Exhibit a high level of professionalism and excellent interpersonal skills
* Strong relationship-building ability, proactive, results-oriented, and resourceful
* Time management abilities
* Work well under pressure

Professional Experience

Confidential,
April 2005 – December 2011
Woodbridge, VA
Network & Telecommunication Specialist
* Performed work operations in connection with providing cable and telephone service.

* Placed, rearranged and removed outside telephone plants including aerial, underground, block and house cables, poles and associated hardware fixtures and equipment using hand tools, construction equipment and machinery. Required understanding of basic telephony and electricity.

* Inspected previously installed infrastructure (wire, cables and poles) to ensure proper operation; repaired and maintained as necessary.

* Lifted, carried and maneuvered heavy equipment such as manhole covers, cable reels, pumps, guards and platform planking (weighing up to 100 pounds); followed OSHA regulations for maneuvering and climbing ladders and poles (up to 30 feet).

* Connected wires and fiber optic cables to terminals and attached or detached various kinds of hardware to wires, cables, buildings or poles. Placed terminals and spliced cable as required

* Read and interpreted service orders and engineering work plans

* Completed all related administrative paperwork, time sheets, etc.

Confidential,
March 2004 – April 2005
Virginia Beach, VA
Customer Service
* Provided excellent customer service constantly meeting established productivity, schedule adherence, and quality standards

* Provided efficient, timely, and accurate processing of all rentals in accordance with contract specifications and corporate policy

* Transported various company vehicles and customers from one designated point to another with minimal supervision in a timely fashion.

* Verified insurance, handled cash or credit card transactions and met production and quality goals, requiring independent decision-making

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