Telecom Engineer Resume Profile, SC - Hire IT People

Background Summary:

Over twenty years of experience in the Telecommunications Industry supporting a large number of voice and data systems. Strong people skills with the ability to adapt quickly to new technology, deadlines, and pressure as it relates to the job. Expert Software Specialist able to fully support and configure Avaya Aura Unified Communications Systems. A Self Starter with a proven track record and positive attitude. Worked with Cisco Call Manager administration in the financial Industry, with the decommission of Avaya Products and replacing them with Cisco products, using products such as Nice for Call Recording , And universal softphone. Analyze and make recommendations to upper management with regards to infrastructure projects .
Worked as the It support tech for five years 2008- 2012 migrating Windows Xp to Windows 7 64bit while being the lead Voice Engineer. Converting existing users from Xp to Windows 7 , Imaging new machines and moving their Favorites, Email Lotus Notes My Documents for a seamless transition.

Skills Inventory

Avaya Communications Manager 5.2 Expert

Avaya CMS Call Accounting

Intuity Audix

Call Center Programming

Avaya CM Vector Configuration

Carrier Systems

Frame-Relay

Knowledge of Avaya Gateways

T1-Ds3

Polycom Video

Cisco Tandberg

Cisco Routers

Switches

DHCP Servers

SIP and Call Routing

knowledge of

1608,9620,9630 phones

Cisco Call Manager

TECHNICAL SUMMARY

Avaya Technologies:

Avaya S8300 S87XX DL360 Media Servers G350, G430, G450, G650 G700, H.248 Media gateways, H.323 IP phones, Communication Mgr 5.2 Call Vectoring CMS Supervisor IQ Performance Intuity Audix Voice Mail platform Voice Announcement Mgr 5.0 IP Agent/One-X Agent CLANs MedPros AES CTI Servers 4.2.1 MAPDs LSPs ESS

Other Related Technologies:

Ecas- Call Recording System 3.0 PictureTel Tanburg Various Call Accounting Reporting tools Wall/Reader boards Visix Digital Signage Active Directory Lucent Vital QIP CXM Call Recording, Windows 7, Lotus Notes, Microsoft Office,Lync.

Experience

Confidential

Telecom Engineer

Day to day engineering design and support of voice network. Implementing new platforms Of Avaya and replacing end of service equipment. Work with the design and implementation Of Avaya AAM, CM, Mediant 1000 , GL360 servers.
Used Seams Ticketing system to make moves add Changes to Cisco Call Manager
Remotely Administered All Avaya PBX troubles and changes and was the primary contact for Boston Avaya PBX
Designed and Implement Voice systems into the current Voice infrastructure
Used Mediant 1000 servers for Codec services for different voice codec needs.
Worked with Wells Fargo on supporting Avaya servers, G450/G650 gateways at different locations.

Confidential

Sr. Telecom Engineer

Conduct day to day engineering design and support for Continental Voice Network. Worked with Companies such as Avaya and Cisco to evaluate new technology and designs. Design and implement difficult solutions such as Avaya One-X Mobile Unified Communications Platform. Complete responsibility for all voice systems leading the architecture, operation, and design. Maintained Responsible for AVAYA call accounting, Call Manager 5.2, CMS call management systems, CXM, call center recording, all visual monitors within the building. Maintained camera security systems for HR facilities department and VISIX for HR communication. Installed all video conferencing systems, circuits, all moves, all MAC changes for employee voice and data systems.
Work with Business partner with the voice infrastructure design and implementation including
Negotiating pricing and review the Vendor SOW
Developed, designed, and implemented a new voice infrastructure and call center design, transitioning from Avaya to Cisco Call Manager and Cisco Call Center
Contracted and maintained all security cameras for Continental Tire, Badge entry for three sites.
Key advisor for all Wall boards messaging using VISIX for capturing Continental audio and video for broadcasting throughout the building.
Imaged new personal computers for upgrades from Widows XP to windows 7
Configured Xp personal computers to upgrade to windows 7, Moving all Documents and favorites, Lotus notes, and licenses.

Confidential

Communications Technician

Provided voice system and cable management support for all facilities at Hoechst Celanese. Responsible for upgrading Avaya Voice platforms to newer versions enabling new features. Responsible for all moves, adds, and changes for employee voice and data systems.
Started with a System 75, Then G1 and moved locations and Installed a G3R

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Telecom Engineer Resume Profile

SC

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