Systems Engineer Resume Profile, GA - Hire IT People

SYSTEMS ADMINISTRATOR NETWORK ENGINEER

Proven Track Record in Information Technology, Computer Systems, and Networking
Solid Background in Infrastructure Design, Technology Consulting, and Migrations
Competent, accomplished, and result-oriented information technology specialist with 12 years of experience and demonstrated success in designing and supporting networks and hardware systems with emphasis on systems administration, technology deployment, and technical analysis of multi-client operations. Dedicated professional with expertise and strong ability to increase system reliability, ensure recoverability, improve network performance, and introduce system efficiencies under adverse conditions and stringent deadlines.

Core Competencies:

Technical Proficiencies

Platforms: Microsoft Windows Server 2000, 2003, 2008
Networking: Local Area Network LAN , Wide Area Network WAN , TCP/IP, Active Directory, DNS, DHCP
Software: Kaseya, Microsoft Exchange, Sonicwall GMS, Spiceworks, Fonality PBXtra and Trixbox, Cisco Unity, Cisco Call Manager and Unified Customer Contact Center, VMWare ESX/ESXi
Hardware: Wi-Fi, RAID configurations, Equallogic PS6400, Sonicwall All TZ and NSA E-Series

Work Experience

Confidential

Product Support Specialist

Performs Network Audits to improve customer security and offers suggestions to tighten security using industry standards.
Maximizes company image to adequately support and engineer advanced networks.
Successfully designed and maintained a reliable Network Monitoring platform that monitors more than 500 network devices.
Produced winning results that gained multiple accounts grossing 130K, by supporting our Sales and Presales Team to prove to customers that our products were superior.
Manages technical projects including Pre-Staging, leading up to go-live events for the over 300 customers in the Ricoh Technoforce Managed Services base offering. Technically manages and supports strategic accounts for monitoring networks and offers plans to improve environment.
Maintains Development, Test, and Production environments.
Applies critical patches, and performs application testing as required.
Install, configure, and maintain SQL server databases for all Company applications.
Ensure proper controls and notifications are in place to effectively monitor database performance, disk space utilization, and other key metrics.
Support of IBM ThinkCenter and IBM ThinkPad
Malware removal using Malwarebytes
AVG/Kaspersky AV installation and support
Remote desktop support via Kaseya, Screen connect, LanDesk, VNC, or Microsoft Terminal Services Client
SNMP monitoring, troubleshooting and configuration.
Kaseya ticketing system expert
Oracle 11i experience
ISO 27001 training and compliance

Work Experience cont'd

Confidential

Field Service Engineer

Provide extensive technical support to a wide range of clients throughout the tri-state area.
Diagnose and resolve complex hardware/software issues in multi-server environments for production, QA and development high end Ultra Enterprise Sun Microsystems Servers running Solaris Operating system and IBM RS6000 running Linux Replace/Install CPUs, Memory, CPU/Memory boards, Power Distribution boards, etc.
Perform Installations including loading operating systems applying patches configuring network interfaces, setting up DNS, creating file systems
Maintain impeccable customer relations in 24x7 environments through responsible service with a 2 hour response time.
Troubleshot network connectivity, network printing and user access issues.
Knowledge of various desktop, laptop and server hardware.
Experience working with, configuring and troubleshooting TCP/IP networks, DHCP, WINS, DNS.
Escalate technical issues to HP/Lexmark Support as needed.
Provide product feedback/customer suggestions to HP/Lexmark.

Confidential

Systems Engineer

Establishing the needs of users and monitoring user access and security.
Further refining the physical design to meet system storage requirements
Secured the different systems against virus/malware attacks.
Secured the systems against the attack of hackers.
Managed the system protocols and also data back-ups.
Stayed aware of the problems in the networks and also making it sure that the system does not face the problem again in the future.
Maintained the configuration of the network equipment and services.
Established network access protocols to enable customers gain local and remote access adding, modifying user accounts in Active Directory.
Monitoring performance and managing parameters to provide fast query responses to front-end users