SUMMARY

Confidential is an information technology specialist who has provided business solutions to a broad spectrum of the information technology marketplace for thirty years with over 20 years of core Remedy development. He has led and participated in all phases of the information life cycle, from proposal development to leadership of large projects, requirements analysis, data and process modeling, application and database design, to development, test and quality assurance. Mr. Frank's career mission remains helping businesses and organizations improve their effectiveness through application of the best technical solutions to their greatest business challenges. Mr. Frank is very interested in guiding young developers as a team to meet customer requirements. This can be as a Project Manager, Team Lead or trainer.

EXPERIENCE

Confidential

As a Remedy Developer I support the Department of Justice JSOC division with the design and implementation of the BMC Remedy ITSM 8.1 application. I assist with integrating Remedy with 3rd party applications, such as ArcSight, Big Fix, and Netwitness. I assist with requirements analysis, design, and implementation of Remedy customization and configuration. During this period, we successfully upgraded to ITSM 8.1. This position requires a TS SCI clearance.

Confidential

As a Remedy Developer Architect I work with the Information Technology Agency ITA as part of Pentagon Telecommunications Support. We will be migrating from Version 7.6.4 to 8.1 within the next 3 months. Tasks include Remedy Development, Crystal Report Development, and complex data conversion using Remedy Joins and other tools.

Confidential

As a BMC Remedy Consultant I worked on various project to implement ITSM CMDB and custom for my company. Customers include: Department of Justice Tax Division, National Defense University and State of Maryland IT.

Confidential

Remedy Developer using BMC Remedy Action Request System ARS and ITSM 7.6 for NASA Goddard. Goddard has a home grown system call the Comprehensive Discrepancy System CDS which is utilized to track Ground Network and Space Network problems and their resolution world-wide. I am working on a UNIX based system with Oracle 10g. We are migrating to a Windows 2008 Server Oracle 11g environment. This position requires a Top Secret clearance

Confidential

Remedy Developer using BMC Remedy Action Request System ARS and ITSM 7.6 for Office of the Secretary of Defense OSD and Washington Headquarters Service WHS . The project involves the consolidation of two similar Remedy systems which do the same functionality. Loss of contract resulted in my dismissal. A Top Secret clearance is required.

Confidential

I am a Remedy Developer Team Lead working with BMC Remedy Action Request System 7.5 and ITSM 7.6 for the Centers for Medicare and Medicaid Systems CMS . Our migration of ITSM 6.3 to ITSM 7.6 included the migration of legacy data for Incidents. I have worked with the 7.6 Data Migration Tool. I also built several custom objects to support the transition from 6.3 to 7.6 This position requires a Public Trust clearance.

Confidential

I am a Remedy Developer working with BMC Remedy Action Request System 7.1 and ITSM 7.0.3 for the Defense Information Systems Agency DISA and the Joint Staff Support Center JSSC . The position requires a Top Secret clearance.

Confidential

I am a Remedy Engineer for the Navy/Marine Corps Intranet NMCI system. Work includes analysis, development, testing and implementation of BMC/Remedy Action Request System ARS projects. The majority of the work is performed at home, but occasionally travel is required to Norfolk, VA and San Diego, CA.

Confidential

I am responsible for the administration, development and maintenance of ITA and other BMC Remedy based systems. We currently have customized Information Technology Service Management ITSM modules to meet the needs of our customers. We currently utilize IT Infrastructure Library ITIL framework to orient our current system. CMDB 2.0 was utilized to analyze and design several ITSM 7.0 planning efforts. Also utilized BMC/Remedy Enterprise Integration Engine EIE and Business Development Plus for analysis and documentation. Integrated Remedy systems using the Email Engine. Integrated Remedy Systems with Primavera Teamplay.

Confidential

Accepted a position as a GS-12 IT Specialist 2210 specialist. Became the primary BMC Remedy developer/administrator of the RRMC site. Customized several Information Technology Service Management ITSM modules to the US Army's specifications. Interfaced with Pentagon and other outside organizations. During this period ITSM 7.0 was installed and tested for future upgrade. CMDB 1.1 was utilized to perform Circuit tracking system design. This position requires a Top Secret Clearance. Also served as the organizations Oracle Data Base Administrator DBA . I was responsible for tuning, applying upgrade patches and applying Information Assurance Vulnerability Assessment IAVA Security patches.

Confidential

Raven Rock Mountain Complex

Performed analysis, design and implementation of BMC Remedy Information Technology Service Management ITSM 6.0 software. Wrote Functional Specification in support of the analysis of the existing system. Installed all ITSM applications on a BMC Remedy ARS 6.3 server with Oracle 10g data base management system.

Confidential

Monitored custom Remedy Action Request System ARS systems for a two week period. Performed minor customizations on existing system.

Confidential

As a Remedy Corporation Senior Consultant, provided professional services to upgrade the Remedy ARSystem from version 4.00.03 patch 850 to version 6.0, and Remedy Help Desk version 4.0.3 to version 5.6. In addition, the Remedy Mid Tier, Email engine and all plug-ins were installed and configured with the ARSystem upgrade. All current data, as identified by FCWA, will be moved to the new SQL 2000 database from the existing SQL 7 database. Extensive work was performed utilizing the Remedy Approval Server 5.1 to define approval rules for the Change Management 5.6 implementation. Data conversion took place between the old Asset Tracking 4.0 system and the new Asset Management 5.6 system.

Confidential

As a Remedy Corporation Senior Consultant, analyzed and developed customizations to Remedy Help Desk 5.5 for the Air Control Operations AOC Help Desk operations worldwide. The Remedy Corporation sponsor project will build customized Remedy Help Desk systems to be deployed in 20 worldwide sites. This project requires the implementation of the following Remedy products: Remedy Action Request System ARS 5.1.2, Remedy Help Desk 5.5, Distributed Server Option DSO , KMR Knowledgebase product, Crystal Reports 9.0, Remedy Mid-Tier, Remedy Email Engine, Remedy Migrator, Remedy Flashboards, ARDBC Interface using Croom Software, Documentation using ARUtilities 5.6 and 6.0, and ARS Ticket submittal interface with Microsoft Outlook from a non-Remedy webpage. This project requires a Secret Clearance.

Confidential

As a Senior Remedy Rapid Results consultant installed and aided the customer in the deployment of the Remedy IT Service Management ITSM suite of products. This included the deployment of Remedy ARS 5.1.2, Remedy Help Desk, Remedy Change Management, Remedy Asset Management, Remedy Email Server and Remedy Mid-Tier. This 15 day assignment was accomplished in 5 days.

Confidential

As a Senior Remedy Rapid Results consultant aided the customer in the customization of several unique customer specific tasks. This assignment included customer training and assistance with basic Remedy object construction. VPN was established as a connection strategy, which saved resources due to a consultant not having to be onsite to make enhancements and necessary changes.

Confidential

Remedy Analyst and Developer

Supported the customization of Remedy Help Desk 5.5 for the Office of the Controller of the Currency OCC . This four week assignment included: construction of custom Remedy forms to facilitate hourly Help Desk metrics, development of custom Crystal Reports, development of Configuration Management recommendations, User Guide development, Programming Guide development and other Help Desk related customizations.

Confidential

Project Leader for

As a Remedy Skilled Professional RSP certified Project Leader, I supported Laboratory-wide systems including systems:

1. APL Hacker Incident Reporting Tracking,

2. APL Help Desk,

3. System Change Management,

4. Defect Enhancement Software Development Tracking System,

5. Firewall Interface Tracking System, Excess Property Tracking,

6. General Inventory System,

7. Classified Equipment Tracking,

8. Security Clearance Requests Notification and Tracking System,

9. Security Work Requests Charge Back Management System,

10. Courier or Messenger Charge Back Tracking,

11. Motor Pool Charge Back Tracking,

12. Move Requests Workflow System,

13. Telephone Operators Lookup Panel,

14. Telephone Trouble, Move, Add, Change Requests Tracking.

• Created a modular environment whereby different systems could utilize the same modules repeatedly. Utilized ARS 5.1, PERL/ARMAILD Interface, Crystal Reports, Microsoft Office DDE Interface, JavaScript, ARWEB, Remedy Web, ORACLE 8 planning started for ORACLE 9 and Sun Shell scripts. Actions I took while Project Lead: Confidential
• , Development Team Meetings, Development Team assignments, Training arrangement, standardizing repeatable modules including code and documentation , ARS Training and User Guide preparation, Testing on a Test environment we had Development, Test and Production servers , Transition from 4.5.2 to 5.1., and Deployment of Version 5.1 Web Pages on a Windows Mid-Tier our main server was a Sun Solaris .
• Results gained: Most applications are Laboratory-wide applications and are accessed by all employees. Workflow contained in these systems had notifications to all staff in some manner.
• Project Lead for the Change Management Technical Working Group. Established Carnegie Mellon 1/03-8/03
• University Capability Maturity Model CMM baseline for Change Management, which could result in Level 2 certification using the CMM Guidelines. The goal was to establish repeatability and decision models for moving from Level 1 to Level 5 of the CMM.
• Member of the Records Management Process Improvement Project RMPIP , which involves the application of Records Management technology and Web based technology to an Executive Branch sponsor.
• Actions taken: 1. Developed Active Server Pages ASP utilizing Microsoft Interdev on an SQL Server based Intranet network system, 2. Produced Test Plans based upon Requirements stored in a Microsoft Access Database system, 3. Integrated FILENET software into ASP based pages for Document Control, 4. Integrated Ultimus Workflow Software into the RMPIP Workflow, 5. Integrated ScreenSurfer Software to extract screen scrapes from an IBM DB2 database on IBM MVS/TSO/PROFS screens
• Results gained: A Microsoft Intranet was built and demonstrated which provided document control and workflow for the sponsor.
• DataEase application Project Manager
• Lead the effort to eliminate all Data Ease 4.52 applications from the entire Laboratory. This involved the use of Microsoft Access as the target system.
• Results gained: 25 applications were converted to MS Access, thus eliminating DataEase form further maintenance support.
• Human Resources Information System HRIS PeopleSoft Data Conversion Team Leader 1995-2001
• As part of the HRIS installment of PeopleSoft into APL, I was the Team Leader for the Data Conversion of Human Resources, Benefits and Payroll information from an IBM Mainframe MVA/TSO PL/1 VSAM and IBM VM SQL/DS based systems to a Digital Equipment VMS based PeopleSoft system. The goal was to eliminate the IBM Mainframe from production usage.
• Utilized PeopleSoft Tools including Structured Query Report SQR Writer and PeopleCode for the conversion.
• Utilized PS/Query, SQR and SQL calls to produce reconciliation reports for the conversion.
• Utilized Naomi Bloom's Human Resource Management and Information Technology Methodology for HR system development.
• This effort also required source selection and proposal review to select the vendor, which would replace the antiquated system. Performed a statistical review of proposal scores using the F-Test to ensure that no bias was evident in the proposal scores.
• Results gained: The conversion of all Human Resources, Benefits and Payroll data was converted to the PeopleSoft system to produce an accurate Gross to Net payroll in a timely manner.
• Served as a Line Manager in the Computer Applications Group BIA . Conducted all Line management responsibilities including: Coaching, Reclassification, Budget Verification, Performance Reviews, Damage Control, Personal Development Planning, and Training recommendations.

Confidential

• As a part of this Line Supervision, I became responsible for the Benefits/Payroll recovery after the death of a key employee in October 1993. I was assumed the following tasks: Perform all end of the year Benefits and Payroll functions. This included regular payroll, W-2s, the installment of the Aetna Medical Plan, Payroll End of the Year adjustments, Benefits End of the year adjustments and reporting, Federal and State Tax rate installment, Open Enrollment preparation for the new year. Retirement end of the year summary statements, IRS Highly Compensated employees' reports and many more functions which the needed immediate attention.
• Results gained: All end-of-the-year processes were accomplished on time with no penalties to the Laboratory.
• Core Accounting Data Conversion Team Leader

Confidential

• I was a Computer Systems Analyst with responsibility to analyze, evaluate, synthesize and maintain hydrographic and topographic data/information.
• Project assignments were developed to provide analysis and design of equipment, processes, procedures and computer hardware and software to support DMAHTC Mapping, Charting and Geodetic MC G data/information.
• I was a Project Manager and Contracting Officer Technical Representative COTR on the following projects: Data Base Management Systems DBMS , Geographic Information Systems GIS , Bathymetric Data Bases, Source Assessment system for the Latin America region, configuration management techniques, data structures development and development of a distributed workstation environment see paper reference .
• Interfaced on a routine basis with several key personnel working for other U.S. Government agencies Top Secret Clearance required .
• This effort require monthly travel to California to monitor a new Hardware Tape loading system for holding large quantities of source data.
• This effort also required the source selection and proposal review of three big DOD modernization contract 500M .
• This was a 2 year effort to award the contract.
• Worked with UNISYS 1100 OS, Data Generals AOS and RDOS.
• Results gained: I feel I am an expert at Geographic Information Systems

Confidential

• Several publications written, which include:
• Chemical Propulsion Information Agency CPIA INQUIRE/Text System Development , October 1990. Presented to the Southeast Inquire Users Group SIUG in October 1990.
• Using a Spreadsheet to Calculate INQUIRE/Text Required DASD , April, 1990. Presented to:
• INFODATA Systems, Inc. International Conference, San Diego, CA, April 1990.
• Southeast Inquire Users Group SIUG , Research Triangle, NC, June 1990.
• Bathymetric Data Reduction Subsystem , August 1981. Presented to:

Confidential

• International Symposium, Management of Geodetic Data, Copenhagen, Denmark, August 24-26, 1981.
• Frontiers in Data Storage, Retrieval and Display, Marine Geology and Geophysics Data Workshop, Boulder, Colorado, November 5-7, 1980.