COMPUTER SKILLS

• Networking: LAN, WAN, IP, TCP, UDP, DHCP, DNS, WINS, TCP/IP, FTP, SSH, Telnet, TFTP, HTTP, HTTPS, SMTP, MDF/IDF, Patch Panels, Rack/Stack, NOC, Data Center, Putty, Teraterm, WiFi, Routers, Switches, Port Security, Cisco IOS, CCNA
• Software: Microsoft Office, Outlook, Lync, Exchange Console, Ghost, Sophos, Symantec BackupExec 12, Symantec Management Console, Altiris, NT/2000 Option Packs/Service Packs, Active Directory, Citrix, Remote Desktop, Cisco VPN Client, SCCM, Sharepoint 2010, Hyper-V, VMware, DISM, Windows AIK, WSUS, Lansweeper
• Operating Systems: DOS, FreeBSD, Linux, Solaris, Windows XP/7, Windows Server 2008/2012
• Programming: Light experience with PowerShell scripting, JAVA/Eclipse, MS SQL, Wordpress/PHP

PROFESSIONAL Experience

Systems Engineer

• Administer user accounts using Active Directory/MS Exchange Console on Windows 2003/2008 servers.
• Modify and update application packages and reports as needed using SCCM 2007.
• Create Hyper-V virtual machines to help test application packages and Windows 7 images.
• Trace cable runs and help with Cisco port security configuration during office moves and co-locations.
• Administer Symantec Backup Exec 12, DLT tape rotation and ensure backup jobs are completed.
• Monitor client computers for viruses and Windows updates using Sophos Console and WSUS.
• Provide complex technical services within 2/4/6 hours SLA.
• Support and troubleshoot hardware, software, printers in a Windows 7 environment on-site and remote.
• Manage escalations involving onsite support visits, late shift and weekend coverage.
• Partner with cross-functional teams Network Ops/Exchange/Storage for effective task completions.
• Improved copier costs by renegotiating lease and saving the firm 50 .

Desktop Engineer Consultant

• Performed deployment testing for a 35,000-client Windows 7 migration project.
• Responsible for documenting deployment strategies and fixes to compatibility issues with Windows 7.
• Took ownership of ticket management queue and supplemental Windows 7 related projects.
• Troubleshoot, modify and schedule software packages using Symantec Management Console 7.1.
• Administered an existing Altiris Notification and Deployment console.
• Provided direction and training to desktop support analysts.
• Ensured all projects, change management and client incidents were recorded using HP Service Management.

Desktop Engineer

• Worked with desktop engineering on the Altiris platform and software packaging.
• Improved trade floor application support by packaging software installations.
• Diagnosed and resolved complex application issues with market data and network engineers.
• Provided network support for desktops and laptops in a Windows XP/7 and Office 2010 environment.
• Documented incidents with ITIL-based Maximo service desk management tool.
• Created custom scripts, Altiris reports and worked with software vendors on packaging solutions.
• Monitored data center, disaster recovery, Linux servers and Cisco hardware.
• Assisted network team with port security and assignments on Cisco switches.
• Performed user acceptance testing of trading applications using Windows 7 64-bit with HP z600s and z210s.
• Used Symantec Endpoint Protection to create custom reports on hardware inventory and virus threat status.
• Followed company policy on mailbox creation using Exchange 2003 console.
• Troubleshoot and resolve connectivity issues with remote clients using Cisco VPN client.

Support Consultant for TEKsystems

• Provided technical support during the integration of Merrill Lynch to the Bank of America environment.
• Application support for Bloomberg, Reuters Power Plus Pro, Toad, Oracle Java Portal, Martini, Loanet.
• Regularly updated and pushed packages to workstations using a Tivoli Endpoint System Management Tool.
• Troubleshoot and resolved break/fix issues by telephone, remote or direct end-user support.
• Ensured that all service incidents were recorded in Maximo.

Senior Desktop Support

• Technical lead for all information technology projects in a satellite office consisting of 300 clients.
• Reduced network operations and desktop downtime by 50 for ongoing trade show events.
• Administered Active Directory, File/Print Sharing and DHCP/DNS according corporate standards.
• Ensured tickets and change requests followed ITIL best practices using Alloy Navigator ticket system.
• Maintained installation and configuration of flagship Oracle 9/JAVA service desk application.
• Used VMware to test new Windows service pack updates against propriety retail software.
• Processed backup tapes using Symantec Backup Exec and coordinated with Iron Mountain.
• Participated in the user acceptance testing for Timelink biometric clock rollout.
• Performed system testing, upgrades, troubleshooting, documentation and root cause analysis.
• Documented hardware and software inventory and keep track of equipment retirement and refresh.
• Provided support for mobile devices, Cisco VoIP phones and Mitel console.

NOC Technician/Trade Floor Support

• Served as technical lead for market data applications, data center and back-office operations.
• Managed on demand solutions for trading groups requiring latest hardware, market data applications and networking services.
• Worked extensively with market data vendors and network engineers to provide a latency free wireless trading environment.
• Enabled/disabled switch ports and applied port security as needed on Cisco 2900/3500 series switches.
• Ensured mission critical UNIX back-office operations processed overnight.