Work Summary:

• As a Senior Technical System Administrator, I have 6 years' experience in the Information Technology field for medical and non-medical software/hardware. I have installed, configured, troubleshot, and maintained 45 servers supporting the Medical Centers Enclave, prepared documentation for the Certification and Accreditation C A Team reviewing the Military Treatment Facility MTF enclaves and provided technical expertise for the Knowledge Center enclave KC consisting of 8 servers and over 2500 clients which also included providing Tier 3 support to endpoint users.
• In addition to my daily duties, I have maintained and hardened Microsoft Windows servers via Group Policy Object GPOs , applied Security Technical Implementation Guides STIGS , Time Compliance Network Orders TCNO and registry lockdowns. This maintenance involved the oversight and direction of complex computer systems in order to meet all legal and regulatory requirements.
• My experience is diverse. I have over 2 years of expertise in managing multiple Microsoft Windows server environments Server 2003, Server 2008, Server 2008 R2, and Server 2012 on physical and virtual machines from managing event logs, patching and reporting on TCNO's via the Enterprise Systems Management ESM and Vulnerability Scan Report VSR Reporting sites and experience with VMWare. Also, I am a current member of the Command Cyber Readiness Inspection CCRI US DoD team which consistently monitors and applies all patches required to ensure all CAT 1, 2, 3 vulnerabilities are rendered secure.
• My other positions have allotted me to procure experience in the Customer Service arena. I have provided technical support for 14 years at the Tier 1, 2, 3 Level to over 2500 customers using Microsoft Windows operating systems/server environments, Virtual Private Network VPN configurations and troubleshot network issues. This also included the customers offsite and worldwide. I have excellent interactions with off-site vendor support when dealing with difficult issues and getting them resolved in a timely manner. I managed the System Operation Procedures SOPs for multiple training documents, software directions and hardware troubleshooting guides. I continuously monitored software and equipment to provide a reliable and efficient process resulting in the highest standard of computer support to our customers.

EMPLOYMENT HISTORY:

Confidential

Position: System Administration Contract Position

• Technical specialist for the Certification and Accreditation of the MTF and KC Enclaves for the 88th Medical Group. In charge of applying all DISA approved Stigs to the 23 server MTF and 9 servers of the KC. Documenting all required processes and reporting to DHA on status.
• Beyond Trust Retina scanning of 32 servers to determine all required hardening of servers.
• Vulnerator software was used to create the VM reports depicting all issues that needed addressed for the enclave process.
• Tier 3 supports for all windows NT, 2000, XP, Vista Win 7 systems for hardware or software issues and network issues.
• Tier 3 supports for all 2003, 2008, 2008 r2, 2012 servers with in the medical group.
• Maintaining of server health and satiability via event log monitoring.
• Use of Symantec Altiris software for reporting of software, machines connected to network, and patch management for TCNO and MTO requirements and documenting to the ESM Tracking site for the network security office.
• PowerShell uses include reporting of software and patch update to the pushing of software required for servers.
• Remedy work orders as they come in.
• User Account management for access requirements and troubleshooting.
• Backup and recovery of system and user information
• Creation and maintaining of Standard Operating Procedures and training documentation
• Performing short notice task with no errors
• Interaction with off-site vendors to resolve software and hardware issues.
• SDC Upgrade for the MTF and workstation migration
• Monitoring of F5 for the through traffic of the terminal servers and the load balance of the KC enclave.
• ILO manager - HP Blade System onboard administrator for troubleshooting and hardware changes.

Confidential

Position: PC Support/ Help desk / Sys Admin technician to microcomputers Contract Position

• Troubleshoots NT, 2000, XP, Vista, Win7 system and network issues
• Clears 5,000 calls and 2,000 work orders in a year
• Creation and maintaining of Standard Operating Procedures and training documentation
• Creation of staff training an education material training staff members in applications, processes and procedures
• Interaction with off-site vendors to resolve/ replace system parts
• Performing short notice task with no errors
• Directing users in the best possible solutions for their complaints and computer issues
• Trouble shoot, research and resolve network, internet, hardware, standard software and in house software program issues
• Identifying work trends and resolving issues that are defined
• Account creations for network, email and in house programs
• Managing network accounts and rights and access to the network
• In person contact to resolve technical issues
• Backup and recovery of system and user information
• Verifying network connectivity and port activation
• CTA for MTF CAC pin resets also maintained all required documentation and software upgrades for this system.
• System maintained for compliance for network security and updates
• Maintaining server locations for required documentation
• Performs QA on all standard paper work that comes into the help desk
• Team member to create and streamline the new systems work order database and System access request process to cut down time it takes users to obtain network access
• Manages DRA for account creation and deletion.

Confidential

Position: PC Support / Help desk Technician / system administration Contract Position

• Troubleshoots NT, 2000, XP, Vista, Win7 system and network issues
• End user help to setup email, and other programs that are required for their job performance
• Creations and maintaining of Standard Operating Procedures and training documentation
• Creation of staff training an education material training staff members in applications, processes and procedures
• Interaction with off-site vendors to resolve/ replace system parts
• Directing users in the best possible solutions for their complaints and computer issues
• Trouble shoot, research and resolve network, internet, hardware, standard software and in house software program issues
• Identifying work trends and resolving issues that are defined
• Account creations for network, email and in house programs
• Managing network accounts and rights and access to the network
• In person contact to resolve technical issues
• Backup and recovery of system and user information
• Verifying network connectivity and port activation
• System maintained for compliance for network security and updates
• Maintaining server locations for required documentation
• Maintaining of the inventory tracking database for the complex
• Lead in the tech refresh for 3000 user systems
• Creation of standard desktop for systems and laptops also scheduling when systems would be replaced and times that were best for users
• Lead in the streamlining the process for AF Portal accounts for residents who came to the center
• Educations end users on programs, software and hardware when required to help user understand their jobs better

Confidential

Position: PC Support Technician Contract Position

Onsite Tech to resolve hardware, software and network issues.

ADPE control specialist control for all systems that were being deployed to users and clinics

Creation of desktop images and maintaining current updates for all systems

Confidential

Position: Group Leader Scan Technician / Network Administrator

• In charge of setup and maintenance of 2 Windows NT server that housed all work for sales representative, warehouse database, and all scanning projects
• Maintained and trouble shoot all network issues
• Installed and trouble shoot and configured all imaging software and hardware
• Scanning of customer documentation user high speed imaging equipment

Confidential

Position: Office Manager

• In charge of Billing, answering phones and bulk mailings
• Scheduling of carries and production of ad list for the production artist
• Maintaining the classified section and access database of accounts and subscriptions
• Composed the Art Etc Section for the paper
• Required typing needed by the editor

COMPUTER OS SKILLS:

• Windows NT, 2000, XP, Vista, Win7
• Server 2003, 2008, 2008r2, 2012

COMPUTER SOFTWARE:

• MS Access 2003 and 2010, MS Excel 2003 and 2010, MS InfoPath 2003 and 2010, MS One Note 2010, MS Outlook 2003, 2010, MS PowerPoint 2003/2010, MS Visio 2003/2010, MS SharePoint 2010, MS Word 2003/2010, DRA, Active Directory, Exchange, SMS, ESM, Altiris, T-Metrics, Innovian, Avamar, Norton Ghost, Symantec AntiVirus, IBM Forms Viewer, CCI Essentris , Ahlta, Attachment Reflections / CHCS, VMWare Vsphere, Audio Care, S3, Synapse CardioVasular, Aperio, PowerShell, MMC Console
• Internet / database researching and building