Senior Technician Resume Profile, AI - Hire IT People

PROFESSIONAL SUMMARY

Telecommunication Expert committed to service and building an organization focused on teamwork, agility, creativity, and profitability. Knowledgeable about business process improvement. Proven commitment to quality, customer service and getting the job done on time in a fast paced, cost constraining environment.

Key Strengths

Nortel PBX OPT81c/11c/Call Pilot
Mitel AX/CX/ICP200
Technical Customer Support
Video Conferencing
Computer Networking
Avaya

PROFESSIONAL EXPERIENCE

Confidential

President / Contractor

Maintained technical telecommunication systems for customers in South Alabama, and Panhandle of Florida. DSL,POTS , Nortel PBX, Norstar, Call Pilot, BCM , PA Systems

Confidential

Senior Technician / Manager Mississippi

Field Manager to Support Fortune 500 Company Communication Issues for customers in the State of Mississippi, Alabama, Panhandle of Florida 24x7 Nortel PBX opt 11-81/BCM 450/Key Systems / VOIP

Confidential

Nortel PBX Contractor

Serviced 350 mile radius in 3 states with 100 customer satisfaction in problem resolution.
Used analytical skills with selling and technical problem solving skills to improve customer relationships by increasing problem solving time and accuracy by 100

Confidential

Installation of Nortel PBX with 5000 lines over 2 counties in Mobile 2 Opt 81c with 21 fiber and copper remotes. Maintenance installation programming and upgrades as needed.

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