SUMMARY

Senior IT support professional for the Enterprise data center and all the corporate technology. Excellent vendor management and friendly professional customer service skills with the ability to identify solutions to technical issues and initiate an effective solution utilizing internal or external resources. Proficiencies in financial and business applications, SQL, programming, system interface design and integration and robust report writing skills.

Qualifications:

• Strong Project Management Skills
• Enterprise Architecture Strategy
• Cloud Architectures - SaaS
• VMware - SAN
• Security Compliance - PCI - DSS
• IT Budgets and Capital Requests
• Demonstrated systems development and programming experiences
• Vendor Management and Contract Negotiations
• Financial Application operations
• Exceptional analytical, technical, troubleshooting and decision-making proficiencies
• Training, development and supervisory talents
• Excellent project and implementation competencies
• A stakeholder facilitator with the ability to explain complex technical information to non-technical executives.

TECHNICAL SKILLS

• Operating Systems: Windows XP, Windows 7, Windows 8, Server 2003, 2008, 2008 R2, Blackberry OS, Android OS, Apple iOS, Redhat.
• Networking: LAN/WAN, TCP/IP, DNS, DHCP, NFS, NAT, FTP, TELNET, SSH, VLANs, WEP/WPA/WPA2, VOIP, T1/T3, EPL Ethernet private line , VPN/TUNNELING, PRI
• Software: Windows, Exchange, Visual Basic, GUI/CLI, Linux GUI/CLI, Powershell, Wireshark, VMware, Cisco IOS, MS Office 2003/2007/2010, SharePoint 2010, Spiceworks, Visio, SQL 2005/2008/2010, Putty, Cisco VPN, Symantec Backup Exec, HP Store Once, HTML, Automate, Active Directory, Group Policy, Nessus, MS Project, McAfee, Symantec SMTP, Log Management, IIS, CNI AdDesk, Mactive AdBase, DPS AdTracker, DPS DBEdit, Adobe Creative Suite and Indesign, Quark Xpress.
• Hardware: Cisco routers and switches, Dell Servers, RAID, SAN, ASA Firewalls, Apple, VOIP, PBX, CAT5/6, Fiber, NICs, CPUs, RAM, SSDs.

EXPERIENCE

Confidential

IT Director

• Penn Jersey Advance, a division of Advance Publications that includes the Star Ledger and NJ.com. Responsible for the IT operations and production support for twelve publications in New Jersey and Pennsylvania at five locations.
• Duties include creating and managing IT budgets, project plans and project management. Enterprise support for Windows 2003-2008 servers, Exchange 2003, MS SQL Database Servers, Macintosh OS X and Windows XP - Windows 7, financial systems, and various production applications and workflow systems.
• Achievements:
• Reduced data center footprint by 70 utilizing VMware and HP 3Par SAN
• Eliminated 50k annual expense by installing site-site VPN tunnels.
• Reduced mean time to resolve service issues by implementing Help Desk and Ticketing System.
• Eliminated 99.97 of SPAM utilizing a Symantec SMTP filter appliance during Exchange Upgrade Project.
• Implemented redundant Cisco ASA 5510 firewalls with independent internet vendors for 100 uptime.
• Mitigated Payment Card Industry PCI compliance using Nessus scanner and Solarwinds patch management software.
• Developed addition revenue streams by building an XML advertising interface to NJ.com and Lehighvalleylive.com for online up sells
• Created business intelligence for financial analysis, production and call center performance using Crystal reports.
• Eliminated 1 FTE by developing automated systems to provide file transfers, email exception alerts and general reporting.
• Increasing sales and reduced call center staffing by implementing customer advertising portal.
• Eliminated complex obituary notice process and cut 1.5 FTE's by designing industry leading funeral director web portal.
• Developed Remote Order Entry Application for Sales allowing order entry from the field.
• Managed 10 direct reports Systems Administrators, Network Engineers, Business Managers

Confidential

IT Director/Project Team Leader

• Managed the IS operations for daily and twenty-two weekly publications. Responsible for the IS operations and production support 24 x 7 for twenty-two publications at five hub locations and seven remote bureaus.
• Coordinated vendors and facilitated managements IS project objectives.

Achievements:

• Project team Leader in the selection and implementation of 250 Seat Mactive Advertising System for Booking and A/R.
• Developed and coordinated conversion process for ad transactions, merging accounts and A/R from two separate legacy systems.
• Initiated commercial accounts demographic append process with Dun Bradstreet.
• Technical resource for data warehouse project developing the ETL specifications from source systems.
• Implemented automated processes to external systems.
• Designed new data center and consolidated systems from three separate data centers.
• Automated production operations.
• Developed Classified Cross Product Rating and Billing System that Increased Sales.
• Automated Credit Card Processing System eliminating manual operations.
• Developed Electronic Display Order System reducing errors and increase productivity.
• Established Scanner and Fax OCR workstations eliminating re-keying of text.
• Interfaced Front End System Output to Classified Pagination System.

Environment: Oracle 9i Win2k RAC Configuration on Dell hardware. Oracle replication environment for reporting and disaster recovery. System interfaces to AdStar for agency ad transmission, Managing Editor's Ad Layout system ALS , Pongrass Classified Pagination, CNI AdTracker, Edgil Credit card processing, and CMS Transient Payment system